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Larry H. Miller Toyota Lemon Grove
Lemon Grove, CA
1,252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,252 Reviews of Larry H. Miller Toyota Lemon Grove
May 28, 2019
Best Car buying experience Great customer service from Sal and Axel. I have purchased 6 vehicles and this has been the best experience so far. Sal and Axel went above and beyond Great customer service from Sal and Axel. I have purchased 6 vehicles and this has been the best experience so far. Sal and Axel went above and beyond with our purchase. They took the time to answer every question we had about vehicle features and financing. They even offer to buy my 10 year old dinner due to the long purchase process. I will definitely recommend Lemon Grove Toyota, Sal and Axel to friends/family for any future vehicle purchase. More
by Mag2019
Employees Worked With
Salvador Robles and Axel Gastélum
May 20, 2019
Leo was excellent communicator! Leo was excellent communicator, kept us informed during the process. Courteous and professional. Easy to talk to and respectful. He was the only reaso Leo was excellent communicator, kept us informed during the process. Courteous and professional. Easy to talk to and respectful. He was the only reason that we purchased the truck with such a great deal! He is definitely an asset to the dealership. Diana and Enrique More
by super tacoma
Employees Worked With
Leo Lizarme
May 13, 2019
Very please with the service Met expectations to help me pick the right vehicle for me and there was no pressure at all by the sales person. He was great and explained details ver Met expectations to help me pick the right vehicle for me and there was no pressure at all by the sales person. He was great and explained details very well. More
by Kelly84
Employees Worked With
Gio Molina
May 11, 2019
Huge Mistake Coming Here Shady, unreliable, and irresponsible is putting it nicely, when describing Larry H. Miller Toyota Lemon Grove. Doing business here cost me more money Shady, unreliable, and irresponsible is putting it nicely, when describing Larry H. Miller Toyota Lemon Grove. Doing business here cost me more money and time than I ever expected to lose, and is one of my biggest regrets of the last couple years. Shame on these bullies for running such a disgraceful business operation. Jenn O., why aren't you returning my calls? I challenge you to do the right thing. I leased a car in 2016, and returned it in 2019, and financed another car from the lot. The sales rep, Jessica Cruz, couldn't answer basic questions about the car I was interested in (e g. how many cylinders in the engine?). As part of the negotiation process, she agrees to waive my last two lease payments. Similarly, I was promised free oil changes from the shady business manager. Strangely, as they handed me the keys to my latest car and told me to have a nice day, I had to remind them that they never charged me for my down payment... you're welcome guys. Jessica never grounded my leased car, which entails sending one document to the DMV and another to Toyota Financial. Which means no record of my returning it existed. So I kept getting charged lease payments two months after, which combined with the previous payments I thought were waived (but weren't), got sent to collections, which then lowered my credit score by 60 points. Similarly, I kept getting DMV registration renewal notices, and as icing on the cake, whoever currently drives my previous car has been blasting through toll roads without a pass, and guess who's being sent that bill too? Nowhere has this dealership stepped in, admitted their fault, and helped me through their mistake. At first, they tried to blame me for not submitting the right paperwork to the DMV (this is total BS and something that literally every dealership takes care of). Since that attempt to gaslight me, I've been on the phone, repeatedly, with Toyota Financial Services and a guy named Art, from this dealership's leasing office. They kept pointing fingers at one another until I finally forced everyone on to a conference call together. I learned that Jessica no longer works at this dealership, not surprising given the atrociously high turnover of this place (you will see different people here every time you walk through the door). Not only did she screw my credit by not grounding my car, she never notated the waiving of lease payments, so now I owe more money than I thought. They made a mistake that cost me time, money, and my credit, didn't take ownership for it, and didn't fix it. This is exactly why I pay for legal insurance, and this is why I will be reaching out to Larry Miller corporate (again). This place is an embarrassment and an affront to anyone who values integrity. It's just not worth the risk for prospective customers coming here when any other dealership in San Diego would likely be much better. More
by ShameOnLarryMillerToyotaLemonGrove
Employees Worked With
Jenn O'Brien
May 11, 2019
Great Service is Excellent. Trudy has always given top notch customer service. Trust my car to be fixed at this dealership have bought my cars here for the Service is Excellent. Trudy has always given top notch customer service. Trust my car to be fixed at this dealership have bought my cars here for the last 15-20 years More
by Cecy55
Employees Worked With
Trudy Roux
May 02, 2019
Great service Took my 2014 Toyota Camry in for service. Ryan is great takes care of me every visit. Always offers a ride home and back, thanks. Took my 2014 Toyota Camry in for service. Ryan is great takes care of me every visit. Always offers a ride home and back, thanks. More
by CamryEd
Employees Worked With
Ryan
May 02, 2019
I really wanted the SUV, but the sales man is the worst I really wanted the SUV, but the salesman Salvador, really did a bad job. He pushes you as a customer, he challenges you and make you feel committed i I really wanted the SUV, but the salesman Salvador, really did a bad job. He pushes you as a customer, he challenges you and make you feel committed in a very overwhelming and uncomfortable way. He did not explain to me the features of my new SUV, he did not explain anything about the DMV and the license plates. I asked him for the option of leasing and he told me that I would not be able to pay it as all the full price of the SUV would have to be payed in 3 years. I was very close to go to another dealership. I also asked him for the new rav 4 rubber floor mats and he had no idea of them; he told me to call him this Friday. Kourush haeri really saved you the sale as he was really nice, gave me a lot of tips and explained to me everything I asked. More
by Rol
Employees Worked With
Salvador and Kourush
April 21, 2019
Great experience Great experience, great service and a speedy result thanks for all you did for my Ryan Schaefer I really appreciate the detail list of recommendations Great experience, great service and a speedy result thanks for all you did for my Ryan Schaefer I really appreciate the detail list of recommendations and the fact that you kept in contact with me throughout the brief time I was there. More
by Jayr619
Employees Worked With
Ryan Schaefer
April 21, 2019
Fast efficient and friendly service I always have a great experience at Larry’s H. Miller Toyota. They are extremely professional, quick and kind, and I never get the feeling they are tr I always have a great experience at Larry’s H. Miller Toyota. They are extremely professional, quick and kind, and I never get the feeling they are trying to sell me on something or rip me off. I would highly recommend! More
by Kendall
Employees Worked With
Gianni - very friendly and professional!, Trudy Roux
April 19, 2019
Best service department ever Whenever I go to Larry Miller Toyota I receive courteous professional service. Trudy is a delight to work with I’ve worked with her for many years she Whenever I go to Larry Miller Toyota I receive courteous professional service. Trudy is a delight to work with I’ve worked with her for many years she makes you feel right at home and that your concerns are very important to her. I can’t say enough about the courteous professional treatment I received at this dealership. Keep up the good work. More
by Donna717
Employees Worked With
Trudy Roux
