Larry H. Miller Super Ford Salt Lake City

Worst service I've ever had, Tony was my service writer, and if it wasn't for Abe(service manager) Tony would have ripped me off, After i had my truck towed in on 08/16 after my transmission stopped shifti and if it wasn't for Abe(service manager) Tony would have ripped me off, After i had my truck towed in on 08/16 after my transmission stopped shifting, and an engine diagnosis, Tony called the next day and i explained what happened, He said they will diagnose the issue and get back with me, I hear nothing from them so i call back on 09/03 Tony tells me my transmission is bad and it'll be 6000 dollars to fix, I tell him i have the Alpha warranty, Tony then says "I will be in contact with them", I again don't get any calls from Tony, so i call again on 09/14 Tony gives me the 2 options that Alpha gave him, and I choose the used transmission that Tony said they would cover the full cost, I was responsible for the engine diagnostic fee and the 200 dollar shipping fee for the transmission i agree to the quote of 350 dollars, I have been more than patient for them to do the work, a month goes by and not a single update call from Tony so agian i call then on 10/14 Tony says "your transmission will be done tomorrow if everything goes smooth", Tony calls the next day my truck is done and the total is 1200 dollars, I ask why so much more than quoted, and Tony tells me the transmission did not come with 3 parts, which i woild have been fine with paying if I was contacted and told that they were missing, but They just put in without my authorization or knowledge, I call Tony back and try to fiqure out why they just put the parts in without authorization, and Tony gets agressive/defensive, Tony talks over me the whole time saying we can take the part out over and over, Not answering my questions on why they just put them in, So i fiqure im wastimg my time with him, i call for a service manager, Abe listens to the story and helps me fiqure out why and what was going on as Tony should have done in the first place, so if it wasnt for Abe this would be a negative 5 star review if that were possible, I will never do business at LHM super ford as they had my truck for 3 months, tried to rip me off, got agressive with me, and barely tried to make it right More

Brought my 2018 F150 in for oil change. Was informed I needed transfer case, transmission and differential fluids changed. An additional $418. I have 38,000 miles on it. They said they need to be changed needed transfer case, transmission and differential fluids changed. An additional $418. I have 38,000 miles on it. They said they need to be changed every 30,000 miles. After getting home I reviewed my owners manual and discovered they don't need to be changed until 150,000!! Larry Miller is not returning my calls. What a rip off! More

Isn't it sad when one bad apple can mess up an amazing experience. (sorry for the novel, I am sure the general manager woud like to see this) I received a recall notice in the mail and called in. Spo experience. (sorry for the novel, I am sure the general manager woud like to see this) I received a recall notice in the mail and called in. Spoke with Jason, super nice, and he was great about setting an appointment to get it in and I asked to schedule a service while we were at it. In the mean time I found a car I was interested in and was able to schedule with Diego, in the sales department, to look at the car while I was there. Again Diego was super friendly and professional. Morning of the appointment, I dropped the car of with Nate, he had a big smile and great attitude. He got me checked in and arranged a Uber to take me to the office. I found myself thinking, the Larry H Miller team really has this figured out. This is where it goes sideways. I waited about a hour after what I was told to expect and decided to give a friendly, "how are things going?" call. As the service department picked up I found out that my rep was "Tony", and I preceeded to wait, got hung up on, called back (hey things happen), waited, waited waited, finally got a chance to talk to Tony. This guy has NO listening ability, none. He was so busy rambling on about how he hasn't had anyone look at my car, and how there are 15 cars in line before mine, and how there were other cars he had to put in front of mine to even answer simple questions. Never once did he offer a solution, it was all about how I didn't understand the system and so on. Once I finally got him to stop rambling, I was able to confirm that the SCHEDULED service had not been done, the SCHEDULED recall had not been done, and the side ticky things were not going to be looked any time soon, I simply asked that he send the Uber and I would come and pick up my car. Very disappointed. The Uber came and picked me up and as we started off in weird direction, I was able to find out that Tony hadn't bothered to put HIS dealership as the drop off point! Talk about a lack of attention to detail. You have a upset customer so you send him off to another dealership? When I arrived, I found Tony, still with no solutions, no timelines, no effort to make things right. What a joke! As bad as I thought he was on the phone he was worse in person. After dealing with Tony, I had to apologize with Diego that the time I had to look at the new car was gone, and realistically at that point, I didn't want to ever deal with the dealership again. Tony was that bad. Lucky for the dealership, I bumped into Nate as I was leaving, still with a big smile and great attitude. He could tell that something was wrong, I briefly explained that the SCHEDULED work had not been done and how I was out of time and disappointed. He expressed concern, gave me his card and asked me to call him and see if he could help. Very Classy and Very Professional. As I was walking to my car he noticed that my car could use a Car Wash and asked if I had a minute if he could get that done for me. Something he totally didn't have to do, but again he, being totally classy and professional, did his best to try and make a rough situation better. Give Nate a bonus and put Tony in place where he doesn't have to deal with customers. More

We just purchased our 3rd Ford from Nic and his service was great. He went above and beyond what he needed to do. great salesman. was great. He went above and beyond what he needed to do. great salesman. More

Matthew was great. He helped get me into a new set of tires even at a fair price when I just came in to get one patched. I didn't have an appointment and he stayed late on Friday night to make sure the j tires even at a fair price when I just came in to get one patched. I didn't have an appointment and he stayed late on Friday night to make sure the job was done and I was on my way. It was awesome service. More

Paul Mantano is busy. And I know why. He has a bunch of happy customers, like me, who come needing a vehicle and getting what they want. Over the weekend my wife and I bought another new car from Paul. H happy customers, like me, who come needing a vehicle and getting what they want. Over the weekend my wife and I bought another new car from Paul. He helped us again narrow down the options, financing options, trade-in negotiation and all the other things that goes into buying a car. We are happy with the whole process. It wasn't always like that. I would to go lot to lot, salesman to salesman, to find a car and a great deal. Painful. A number of years ago, Paul was my competing salesman. He knew he was competing. He told me it was up to me, but his ask was, would I give him a fair chance to earn my business. I told him yes. 6 cars later, Paul has done another great job for us. When you come to LHM SuperFord in Salt Lake, would you give Paul a chance to earn your business? More

It has been a while since I bought a new car, so I felt like a first time buyer. Rich and the team was so caring and helpful that it made to the process a very pleasant experience. They did not try up-se like a first time buyer. Rich and the team was so caring and helpful that it made to the process a very pleasant experience. They did not try up-selling me anything that they did not feel would be help for me. I really feel they went above and beyond what the needed too. I would strongly suggest them to anyone looking to purchase a new vehicle More

Phone system is very difficult to navigate. Service writer not very helpful giving information on when I would get service. I took my vehicle to another dealership and got it diagnosed immediately writer not very helpful giving information on when I would get service. I took my vehicle to another dealership and got it diagnosed immediately More