Larry H. Miller Super Ford Salt Lake City

I bought a used pickup from LHM and still feel contempt for them every time I drive by. I stated 3 requirements on the purchase agreement and it took over a month for the conditions to be met. I paid cash for them every time I drive by. I stated 3 requirements on the purchase agreement and it took over a month for the conditions to be met. I paid cash for the vehicle, top dollar in fact since it was right near the top of the blue book valuation. I expected everything to be right. According to the salesman, the oil leak had been repaired, but when I got it home, it still marked my driveway every time I parked. I took it back, twice, and the salesman refused to consider any more expense to repair the truck. I finally had to threaten court before the used car sales department huddled for a half hour and finally agreed to take care of the leak. I've had nothing but problems with the truck. The instrument panel would drop out randomly, including all gauges and the radio, then just as randomly, everything would come back. I had to spend $200 to repair that. The injectors were SUPPOSED to have been replace and the turbo repaired, but the engine cuts out under load, so I have to assume that either the work was NOT performed or it was done by a xxxxxx with a wrench. And now, LHM keeps sending "service" notices, as thought they expect me to ever cross their doorstep again. If they want the truck back, I'll stop telling the world about the terrible experience with LHM... after they refund the purchase price, otherwise I'll go out of my way to find another method of informing others of my nightmare. I wonder if the positive reviews have come from paid professionals. Obviously, I couldn't know for certain. I just know about MY experience. Oh, and the "warranty" that they boast about with their sign, that doesn't apply on MY truck. I was informed of that AFTER the purchase. More

In over 50-years of auto buying I have never had a worse experience. I was provided a written quote on a new 2020 For truck that was consistent with the website add for the amount off invoice, and with a c experience. I was provided a written quote on a new 2020 For truck that was consistent with the website add for the amount off invoice, and with a competing dealer's quote. After agreeing to the deal over the phone, we drove nearly 250-miles through a snow storm. When we started the paperwork, the Salesman said OOPSI made a mistake, the price is $3000 higher than the written quoted provided to us. We were not even offered a bottle of water as compensation for our efforts. I wrote a letter to the GM of the dealer and have heard nothing (after 2-months). This "deal" was through the COSTCO Auto Buying Program. I reached out to COSTCO and they provided me some partial compensation as a good will gesture. COSTCO assured me that the dealer GM would contact me. I am still waiting. More

DO NOT BUY A FORD...ESPECIALLY FROM THIS DEALERSHIP. I have only had my car for a little over 2 years, approx 11,000 miles and have had to take it back 4 times now for the luggage rack popping up. This f have only had my car for a little over 2 years, approx 11,000 miles and have had to take it back 4 times now for the luggage rack popping up. This forth time...I called because they popped up again and I had received a recall letter in the mail. I called to them to have it fixed again. The service repair person said no problem, they have "finally" figured out how to fix the problem. Scheduled me to come in to have it fixed. Today I show up to have it repaired. They send me to COLBY. He obviously was not in a good mood. Not friendly at all, which is ok...it was 8:00 a.m. He asked me what my name was...I told him. He asked me, "did we order your parts?" I said I don't know, how would I know if you ordered my parts. I told him I was told to bring it in and it would be fixed "right" this time...that's all. He snapped at me saying "I'm only asking a question!" I left my car and they were going to call me when it was ready. So he calls me to tell me they had to take pictures and order the parts and that they will have to call me to schedule to have it repaired when the parts come in. So I go to pick up the car, the one guy asks me who was helping me. I tell him COLBY. He pages him. I wait, and wait, not really wanting to deal with COLBY again. I just want to pick up my car. I go back to the guy who paged him and asked if maybe he was on lunch...the guys..two guys both said, we don't take a lunch. We all work on commission. I said well maybe that is why COLBY was so rude to me this morning...probably no commission on a recall service??? Then they both said he would be up. I waited again for a few minutes and asked if maybe they could get me my paperwork and keys. Then one kid goes looking all through COLBY's desk and finds my keys and brings my car up. Then he comes back and says you car is parked up front. I asked him for paperwork of some kind to know what they did...they always give me paperwork. He said no I would have to wait for COLBY. I said I really don't want to deal with COLBY, is there a manager I could speak with...and low and be hold there was one right there. He was about as responsive as this stapler on my desk. I asked him if there was anyone else I could speak to, because purchasing a Ford was a horrible mistake. He said sure, I will take you to our General Manager. Now I know why those employees are the way they are....absolutely no customer service at all. This General Manager did not want to hear anything I had to say, he defended his employee without hearing what I had to say. Having to have the same repair done 3 times, only to have to go back a forth time...he could care less that his product he is pushing is faulty and I am having to take time off work each time. He told me to take my car elsewhere to get it fixed even though I purchased it there. He was not going to hear anything about his "commission paid" rude employee. I could not believe he verbally attacked me without hearing me out. Did not let me tell him my side of the story. Told me to take my business elsewhere. They sold me the car. They had me purchase a car warranty....only to tell me take my car elsewhere. I will tell everyone I know about how rude all three men were that I dealt with there. I will tell everyone I know what a terrible mistake it was to buy a FORD. The General Manager got really annoyed when I told him one of my concerns is their workmanship, because not only have I had to come back 4 times for the same issue, but that one of my employees took her car there and they let her drive it off without oil in it, with the bottom of the oil pan dragging underneath her car, not even 2 months ago. I think he remembered who I was talking about and it hit a nerve. He immediately told me to take my business elsewhere! Unbelievable! HORRIBLE MISTAKE BUYING A FORD...approx 11,000 miles and falling apart. I AM SO UNHAPPY THAT I GAVE SUCH RUDE UNETHICAL PEOPLE OVER AT LARRY H MILLER FORD MY BUSINESS! More