Larry H. Miller Super Ford Salt Lake City

Service Department Frustration Let’s start at the end. Larry H. Miller Super Ford was unable to complete a warrantied repair over a 72 hour period that we were originally told would Let’s start at the end. Larry H. Miller Super Ford was unable to complete a warrantied repair over a 72 hour period that we were originally told would only take 2 hours. To top it off; not only did they not finish the repair, I didn’t find out until I arrived at the dealership. No phone call. No email. Just wasting the customer’s time. Scheduling - We were told while scheduling the appointment that it would take 8 hours rather than the original estimate of 2 hours. I told them that would be no problem if we could be provided with a loaner car. I was literally laughed at and told that these repairs do not warrant a loaner car. I think the situation was that “this customer” does not warrant a loaner car because he is not part of a large fleet purchaser. In the end my wife reminded me that we would be leaving out of town over the next weekend including Friday. We made an appointment and dropped the car off at 8:30 AM on Friday with the expectation and understanding that we would be picking up the vehicle on the following Monday morning. Dropping the vehicle off – The vehicle was left with Larry H. Miller Super Ford Service Center Friday morning. My Service Advisor was Jeff Matson the xxx. Service Manager. Upon speaking with Jeff Matson I found that he was unaware that we would be leaving the vehicle with them for 2 business days as he told me that the work would be completed by 5:00. I let him know that they would have to store/park the vehicle over the weekend as I was unable to pick the vehicle up until Monday morning. At that time Jeff Matson of Larry H. Miller Super Ford Service Center took my information including my cell phone number and let me know that he would contact me with any issues. Picking the vehicle up – When I arrived at Larry H. Miller Super Ford Service Center Monday morning I noticed that my vehicle happened to be in the same location. This was either great customer service because I would be able to find the vehicle easily; or a total disaster on their part. It turns out it was a disaster. Jeff Matson effectively let me know that I should not be doing business with Larry H. Miller Super Ford or Larry H. Miller Super Ford Service Center because they lack the management skills needed to effectively do their job. Outcome – I left with the vehicle and without an apology. I left with the vehicle because I couldn’t trust that Larry H Miller Super Ford Service Center would complete the repairs properly based on the fact that a phone’s keypad seems to be outside of their skillset. More

Fabulous Experience and Paul Montano is Great! Finding a used Jeep Grand Cherokee Limited shouldn't be difficult in Denver, Colorado but it's been a challenge considering all the amenities I wanted Finding a used Jeep Grand Cherokee Limited shouldn't be difficult in Denver, Colorado but it's been a challenge considering all the amenities I wanted. (V-8, Tow hitch, Technology, Nav and low miles). I started looking out of state and came across exactly what I was looking for at the Larry Miller Ford in Salt Lake City. They took in what I wanted on trade (for one of their big Ford Trucks). It's scary to trust a stranger in another city. But, from the time I called the dealer and started to work with Paul Montano I felt like I was working with a friend that I could trust. He helped me to set up having the car inspected and was kind to pick me up at the airport and bring me back. The Jeep was everything he and the mechanic told me it would be and I thought the vehicle would take a week to get shipped to me. It arrived two days later. It was a smooth, headache free buying experience. I am very impressed with Paul Montano, the Larry Ford dealership and would recommend them to any of you reading this thinking about purchasing there. More

Knowledgeable, helpful and friendly Our salesperson was extremely knowledgeable on the vehicle we were looking at and helped in Iocare the exact vehicle with options that we wanted. All Our salesperson was extremely knowledgeable on the vehicle we were looking at and helped in Iocare the exact vehicle with options that we wanted. All staff were very friendly and helpful, we joked that my husband and I felt like family with them. More

Best car purchase experience Purchased my car less than three hours first time ever. The salesman and Finance gentleman worked hard for me and got me the vehicle I wanted at a pay Purchased my car less than three hours first time ever. The salesman and Finance gentleman worked hard for me and got me the vehicle I wanted at a payment and interest rate that was perfect. More

A NEW CAR I KNEW I WOULDN'T GET, BUT DID!!!!! i WENT IN THERE BECAUSE i HAD SET APPOINTMENT WITH MARK. I DIDN'T GET TO SPEND MUCH TIME WITH MARK BUT SPENT A LOT OF TIME WITH SHAWN GOBER. I WENT IN i WENT IN THERE BECAUSE i HAD SET APPOINTMENT WITH MARK. I DIDN'T GET TO SPEND MUCH TIME WITH MARK BUT SPENT A LOT OF TIME WITH SHAWN GOBER. I WENT INTO THE DEALERSHIP KNOWING THERE WAS NO WAY IN xxxx THAT I WOULD BE LEAVING WITH A NEW CAR. BECAUSE OF MICHEAL DOUGLAS AND SHAWN I DROVE OFF THE LOT WITH A 2015 FORD FOCUS, IT HAD 4 MILES ON THE ODOMETER WHEN I TOOK IT HOME WITH ME. THEY TREAT YOU WITH RESPECT, SINCERITY, KINDNESS. WHAT ELSE DO YOU NEED THAN JUST THAT. THANKS SHAWN AND MICHAEL I LOVE MY NEW CAR. More

Best Automobile buying experience we have ever experienced. We have had many dealings with this ford dealership....From the owner Tony to the service manager Abe...they have been so super to work with...We hav We have had many dealings with this ford dealership....From the owner Tony to the service manager Abe...they have been so super to work with...We have been working with Paul Montano in trading our truck in...He searched and found us the cleanest/nicest truck at the right price. We have been dealing with Paul for a very long time and have been searching for months for just the right truck....He found it and called us straight away...No pressure, no stress, very honest person. We then went in to sign all the paperwork and Chris Hansen was great to work with...even came out and told us he thought that he could get us a better interest rate, then proceeded in going through all of the warranty paperwork with us. Everything went so smooth... Our whole visit from start to finish was 2 and half hours... best buying experience we have ever had. Thank you guys for everything....Every vehicle we buy in the future will be bought from your store...Thanks again Tony, Abe, Chris, and especially Paul.... More

Fantastic Every one was super friendly. I got what I wanted and I am extremely satisfied! I also loved that they explained everything with great detail especial Every one was super friendly. I got what I wanted and I am extremely satisfied! I also loved that they explained everything with great detail especially for being a first time buyer. More

Straight forward.....no bickering. Milt (sales consultant) and Mike Robertson both personally dealt with me as if I was their only customer and that all my needs were met. Milt (sales consultant) and Mike Robertson both personally dealt with me as if I was their only customer and that all my needs were met. More

They make it happen They made sure I was conformal with buying from them. They work to make it happen. They gave me a good value for my trade in. Work at getting me a go They made sure I was conformal with buying from them. They work to make it happen. They gave me a good value for my trade in. Work at getting me a good interest rate. Made the payment afforable. They let me use my own financing credit union. More

Best car dealership experience I've had! Paul Montano was the sales person I worked with for my latest car purchase. He was never pushy and always just presented me the best options he could Paul Montano was the sales person I worked with for my latest car purchase. He was never pushy and always just presented me the best options he could find. I'm sure I was a difficult customer but he just kept texting me over a two month period until he had found the perfect car. The total experience was easy and no pressure. Thanks More