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Larry H. Miller Super Ford Salt Lake City
Salt Lake City, UT
379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 379 reviews
May 03, 2016
David Lagowski is great! David was great to work with. He took the time to listen to what I wanted and made some great suggestions. He even had me test drive some cars that I David was great to work with. He took the time to listen to what I wanted and made some great suggestions. He even had me test drive some cars that I never would have thought of! He was very respectful of my time, which is a HUGE plus. And gave the best advice on what additional coverage would work best for me. 10/10 experience. More
by Vdsmiley
Employees Worked With
Dave Lagowski
April 20, 2016
Avoid the Service Dept, do the Pre-Owned Inspection Yourself We purchased what was supposed to be a Certified Pre-Owned vehicle approximately 2 months ago. The price for purchase and our trade-in was fair compar We purchased what was supposed to be a Certified Pre-Owned vehicle approximately 2 months ago. The price for purchase and our trade-in was fair compared to other dealerships in the area. There were a few things we noticed before closing the deal that needed to be repaired on the vehicle and they were agreeable to fix them (i.e. interior lights not working, paint chip, no floor mats, etc). I had told our salesman (who was fantastic, not part of the problem at this dealership) that a vehicle that had been smoked in wouldn't be considered. After the paperwork was signed and the car was brought home, my husband discovered a cigarette butt and two strong-smelling air fresheners concealed under the driver and passenger seats. After they were removed, the smell of cigarette smoke was evident in the car. We started checking through things, and discovered several additional issues that were supposedly part of the Certified Pre-Owned checklist that were not in the condition indicated on the checklist. The issues we found included incorrectly inflated tires, loose rear-view mirror, broken seat belt, smoke smell (covered up by air fresheners until after the purchase), etc. Additionally, when we were able to schedule an appointment to get the issues fixed, we were promised a vehicle for the time period that the car was getting the work done. I called ahead the day before, to confirm that a vehicle would be provided. I waited 2 hours at the dealership before they finally organized a ride to the car rental agency for me, and this was only because my husband got on the phone with the General Manager, who expedited the process. A few days later I was told that everything on the list had been completed and that I would be e-mailed a receipt as soon as the technician did his paperwork. We picked up the car, and after a week of not getting the receipt, I called and requested it again. Still no receipt. Then I received a call that a part had come in and was ready to be installed, much to my surprise as I had been told everything was fixed. When I went to pick up the car after the second time in the shop, I had to sit 35+ minutes waiting for them to pull the car up and give me the keys so I could leave. Once again the wait only ended by me walking up to the desk and requesting that they just give me the keys and the receipt so I could find the car myself. So, overall impressions: LHM is probably an okay dealership to buy a new car from, but I would use caution if purchasing a "Certified Pre-Owned Vehicle" as it appears the inspection wasn't correctly completed on our car. Also, their Service Department has very poor customer service. More
by customer
Employees Worked With
Jeff-service department (did a poor job) Milt Mosiciuk-sales (fanastic to work with)
April 18, 2016
Service Department Frustration Let’s start at the end. Larry H. Miller Super Ford was unable to complete a warrantied repair over a 72 hour period that we were originally told would Let’s start at the end. Larry H. Miller Super Ford was unable to complete a warrantied repair over a 72 hour period that we were originally told would only take 2 hours. To top it off; not only did they not finish the repair, I didn’t find out until I arrived at the dealership. No phone call. No email. Just wasting the customer’s time. Scheduling - We were told while scheduling the appointment that it would take 8 hours rather than the original estimate of 2 hours. I told them that would be no problem if we could be provided with a loaner car. I was literally laughed at and told that these repairs do not warrant a loaner car. I think the situation was that “this customer” does not warrant a loaner car because he is not part of a large fleet purchaser. In the end my wife reminded me that we would be leaving out of town over the next weekend including Friday. We made an appointment and dropped the car off at 8:30 AM on Friday with the expectation and understanding that we would be picking up the vehicle on the following Monday morning. Dropping the vehicle off – The vehicle was left with Larry H. Miller Super Ford Service Center Friday morning. My Service Advisor was Jeff Matson the xxx. Service Manager. Upon speaking with Jeff Matson I found that he was unaware that we would be leaving the vehicle with them for 2 business days as he told me that the work would be completed by 5:00. I let him know that they would have to store/park the vehicle over the weekend as I was unable to pick the vehicle up until Monday morning. At that time Jeff Matson of Larry H. Miller Super Ford Service Center took my information including my cell phone number and let me know that he would contact me with any issues. Picking the vehicle up – When I arrived at Larry H. Miller Super Ford Service Center Monday morning I noticed that my vehicle happened to be in the same location. This was either great customer service because I would be able to find the vehicle easily; or a total disaster on their part. It turns out it was a disaster. Jeff Matson effectively let me know that I should not be doing business with Larry H. Miller Super Ford or Larry H. Miller Super Ford Service Center because they lack the management skills needed to effectively do their job. Outcome – I left with the vehicle and without an apology. I left with the vehicle because I couldn’t trust that Larry H Miller Super Ford Service Center would complete the repairs properly based on the fact that a phone’s keypad seems to be outside of their skillset. More
by NoLHM
Employees Worked With
Jeff Matson
April 18, 2016
2016 Ford Focus The smoothest experience I ever had at buying a new car Philip is very knowledgeable about the Ford product, and very professional. I been going to th The smoothest experience I ever had at buying a new car Philip is very knowledgeable about the Ford product, and very professional. I been going to this dealership since 2012 and their service department is great that's why I continue to drive from West Jordan , just because I trust them and they take good care of me More
by Cfrandsen
Employees Worked With
Philip Houpt, Cody Johnson, Mike Clark
April 17, 2016
Fabulous Experience and Paul Montano is Great! Finding a used Jeep Grand Cherokee Limited shouldn't be difficult in Denver, Colorado but it's been a challenge considering all the amenities I wanted Finding a used Jeep Grand Cherokee Limited shouldn't be difficult in Denver, Colorado but it's been a challenge considering all the amenities I wanted. (V-8, Tow hitch, Technology, Nav and low miles). I started looking out of state and came across exactly what I was looking for at the Larry Miller Ford in Salt Lake City. They took in what I wanted on trade (for one of their big Ford Trucks). It's scary to trust a stranger in another city. But, from the time I called the dealer and started to work with Paul Montano I felt like I was working with a friend that I could trust. He helped me to set up having the car inspected and was kind to pick me up at the airport and bring me back. The Jeep was everything he and the mechanic told me it would be and I thought the vehicle would take a week to get shipped to me. It arrived two days later. It was a smooth, headache free buying experience. I am very impressed with Paul Montano, the Larry Ford dealership and would recommend them to any of you reading this thinking about purchasing there. More
by SkiLady
Employees Worked With
Paul Montano
April 13, 2016
Knowledgeable, helpful and friendly Our salesperson was extremely knowledgeable on the vehicle we were looking at and helped in Iocare the exact vehicle with options that we wanted. All Our salesperson was extremely knowledgeable on the vehicle we were looking at and helped in Iocare the exact vehicle with options that we wanted. All staff were very friendly and helpful, we joked that my husband and I felt like family with them. More
by MCasper
Employees Worked With
Wendy Davis, Philip Houpt, Chris Hansen
April 13, 2016
Best car purchase experience Purchased my car less than three hours first time ever. The salesman and Finance gentleman worked hard for me and got me the vehicle I wanted at a pay Purchased my car less than three hours first time ever. The salesman and Finance gentleman worked hard for me and got me the vehicle I wanted at a payment and interest rate that was perfect. More
by Maggie
Employees Worked With
Will Shields, Mike Clark
April 11, 2016
A NEW CAR I KNEW I WOULDN'T GET, BUT DID!!!!! i WENT IN THERE BECAUSE i HAD SET APPOINTMENT WITH MARK. I DIDN'T GET TO SPEND MUCH TIME WITH MARK BUT SPENT A LOT OF TIME WITH SHAWN GOBER. I WENT IN i WENT IN THERE BECAUSE i HAD SET APPOINTMENT WITH MARK. I DIDN'T GET TO SPEND MUCH TIME WITH MARK BUT SPENT A LOT OF TIME WITH SHAWN GOBER. I WENT INTO THE DEALERSHIP KNOWING THERE WAS NO WAY IN xxxx THAT I WOULD BE LEAVING WITH A NEW CAR. BECAUSE OF MICHEAL DOUGLAS AND SHAWN I DROVE OFF THE LOT WITH A 2015 FORD FOCUS, IT HAD 4 MILES ON THE ODOMETER WHEN I TOOK IT HOME WITH ME. THEY TREAT YOU WITH RESPECT, SINCERITY, KINDNESS. WHAT ELSE DO YOU NEED THAN JUST THAT. THANKS SHAWN AND MICHAEL I LOVE MY NEW CAR. More
by UTVYPER
Employees Worked With
SHAWN GOBER, MICHEAL DOUGLAS, Paul Montano
April 03, 2016
Best Automobile buying experience we have ever experienced. We have had many dealings with this ford dealership....From the owner Tony to the service manager Abe...they have been so super to work with...We hav We have had many dealings with this ford dealership....From the owner Tony to the service manager Abe...they have been so super to work with...We have been working with Paul Montano in trading our truck in...He searched and found us the cleanest/nicest truck at the right price. We have been dealing with Paul for a very long time and have been searching for months for just the right truck....He found it and called us straight away...No pressure, no stress, very honest person. We then went in to sign all the paperwork and Chris Hansen was great to work with...even came out and told us he thought that he could get us a better interest rate, then proceeded in going through all of the warranty paperwork with us. Everything went so smooth... Our whole visit from start to finish was 2 and half hours... best buying experience we have ever had. Thank you guys for everything....Every vehicle we buy in the future will be bought from your store...Thanks again Tony, Abe, Chris, and especially Paul.... More
by ThomasnancyClark
Employees Worked With
Tony and Abe, Paul Montano, Chris Hansen
April 03, 2016
Fantastic Every one was super friendly. I got what I wanted and I am extremely satisfied! I also loved that they explained everything with great detail especial Every one was super friendly. I got what I wanted and I am extremely satisfied! I also loved that they explained everything with great detail especially for being a first time buyer. More
by Yajahira M
Employees Worked With
Eric Amaral, Mike Clark, Chris Hansen
