Larry H. Miller Super Ford Salt Lake City

Don't buy from this dealership!!! One of the worst car buying experiences I have ever encountered. If you want full details read on but in summary I bought a used car from them and tw One of the worst car buying experiences I have ever encountered. If you want full details read on but in summary I bought a used car from them and two days after purchasing the car it started having transmission problems. I took it into a certified dealership and had them look it over and now I have a bill for over 2000 dollars that larry h miller super ford is unwilling to reconcile. All they could tell me is that I should have bought the extended warranty that they offered. This is hands down one of the most unprofessional businesses I have ever dealt with. I went to their dealership on a Friday afternoon and there were maybe two other people looking to buy cars (so not very busy). I test drove the car that I recognized online and it drove well, but I couldn’t take it too far because the gas was almost empty. When we made it back to the dealership I decided to go inside and talk numbers with them. I asked if the 90,000 mile service had been done and they told me they were unsure, so I asked if they would discount the price accordingly so I could go and get it done myself. This is where the agony started. I had to sign some random paper stating what I wanted to car for (which was 500 dollars off their asking price because that is what the 90,000 mile maintenance costs) and the salesman said he would “see what he can do”. Then he came back and said they can discount me 100 dollars off the price and when I told them no and looked like I was going to leave he said let me see what I can do. So he comes back out with his “manager” and I basically got pressured to buy the car for the price they were asking because he said it was below book (which it was not). When I then told him that I will not buy the car for what they are asking he then said he will discount it 250 dollars. Then when I told him I would like to have it discounted 500 dollars for the price of the service or I will look elsewhere he reluctantly said ok. By this time it was about 4 o’clock in the afternoon and I had been there two hours already. After getting my car traded in and finishing the paperwork it took until 8pm! The terrible thing was that there was only one person in front of me and they were arguing with the finance person (go figure). Once finished I finally drove it home and on Sunday, only two days later, the car started having some weird transmission issues. I made an appointment with the mazda dealership to do a 360 inspection of the vehicle on Wednesday. I called super ford to inform them what was going on, and they basically told me to let them know how the inspection goes but that I should have bought their extended warranty. I took the car into the mazda dealership and the inspection only took about 30 minutes. They told me that there was something wrong with the transmission and that they would have to do a diagnostic on it to figure out what is wrong (another 100 dollars). They also informed me that there was multiple issues with the vehicle and that it would cost me upwards of 2000 dollars to fix. The thing that bugs me about this is that it took them only 30 minutes to find out the issues of the car and ford claimed that they did an inspection themselves and found nothing, not even the leaking head gasket that mazda found. This in and of itself tells me that they were just trying to get rid of the car and that they do not back any of their used products that they sell and will tell you that you should have bought their ridiculously expensive extended warranty that they offer. When I called super ford to tell them what mazda found they told me that they needed to talk to their manager to see if they would cover it. The next day I received a voicemail from their general sales manager (Jason Roland I believe was his name) telling me to call him back. Every time I try and call him back I have to leave a message on his voicemail. It has been a week and he has yet to call me back. More

Avoid the Service Dept, do the Pre-Owned Inspection Yourself We purchased what was supposed to be a Certified Pre-Owned vehicle approximately 2 months ago. The price for purchase and our trade-in was fair compar We purchased what was supposed to be a Certified Pre-Owned vehicle approximately 2 months ago. The price for purchase and our trade-in was fair compared to other dealerships in the area. There were a few things we noticed before closing the deal that needed to be repaired on the vehicle and they were agreeable to fix them (i.e. interior lights not working, paint chip, no floor mats, etc). I had told our salesman (who was fantastic, not part of the problem at this dealership) that a vehicle that had been smoked in wouldn't be considered. After the paperwork was signed and the car was brought home, my husband discovered a cigarette butt and two strong-smelling air fresheners concealed under the driver and passenger seats. After they were removed, the smell of cigarette smoke was evident in the car. We started checking through things, and discovered several additional issues that were supposedly part of the Certified Pre-Owned checklist that were not in the condition indicated on the checklist. The issues we found included incorrectly inflated tires, loose rear-view mirror, broken seat belt, smoke smell (covered up by air fresheners until after the purchase), etc. Additionally, when we were able to schedule an appointment to get the issues fixed, we were promised a vehicle for the time period that the car was getting the work done. I called ahead the day before, to confirm that a vehicle would be provided. I waited 2 hours at the dealership before they finally organized a ride to the car rental agency for me, and this was only because my husband got on the phone with the General Manager, who expedited the process. A few days later I was told that everything on the list had been completed and that I would be e-mailed a receipt as soon as the technician did his paperwork. We picked up the car, and after a week of not getting the receipt, I called and requested it again. Still no receipt. Then I received a call that a part had come in and was ready to be installed, much to my surprise as I had been told everything was fixed. When I went to pick up the car after the second time in the shop, I had to sit 35+ minutes waiting for them to pull the car up and give me the keys so I could leave. Once again the wait only ended by me walking up to the desk and requesting that they just give me the keys and the receipt so I could find the car myself. So, overall impressions: LHM is probably an okay dealership to buy a new car from, but I would use caution if purchasing a "Certified Pre-Owned Vehicle" as it appears the inspection wasn't correctly completed on our car. Also, their Service Department has very poor customer service. More