Larry H. Miller Super Ford Salt Lake City

Terrible Customer Service Purchased a brand new 2017 Ford Explorer and negotiated a clear bra as part of the purchase. Had issues with the installation of the clear bra and be Purchased a brand new 2017 Ford Explorer and negotiated a clear bra as part of the purchase. Had issues with the installation of the clear bra and because it was after my initial customer satisfaction survey period they were not willing to do anything to resolve/correct the issue. The sales manager actually hung up on me once he found out I could not provide further feedback via the Ford customer satisfaction survey. I will never buy another car from this dealership and would not recommend them to anyone. More

getting it done All though I didnt work with P.J very much at the dealer ship when it came to things that was out of the hands of the salesman I was working with me All though I didnt work with P.J very much at the dealer ship when it came to things that was out of the hands of the salesman I was working with me PJ got those issues taken care of.thank you very much PJ. More

Horrible customer service We bought my husbands car from this dealership, had the car for six weeks now and my husband has driven it only a few times. It's been in the shop for We bought my husbands car from this dealership, had the car for six weeks now and my husband has driven it only a few times. It's been in the shop for five weeks and thousands of dollars later, LHM super ford will not help us at all they do not care about the customer or what is right. DO NOT BUY FROM THEM More

Service department caused damage to new car - they are xxxx I purchased a new Ford Focus from Larry H. Miller Super Ford on March 28. 2017. Immediately after driving off the lot, it was discovered that the auto I purchased a new Ford Focus from Larry H. Miller Super Ford on March 28. 2017. Immediately after driving off the lot, it was discovered that the auto start/stop feature did not work. The vehicle was brought back to the dealership and they took a week to work on it. I had to call them to figure out that they had finished because they had the incorrect phone number for me in their records. They stated that their service technician road tested the vehicle and verified that everything worked correctly. The auto start/stop feature did not work even one time after picking up the car from their service. So I went back, on my birthday, 4/11, and they spent a couple hours and said they had fixed it and that it was a broken battery monitor that was causing the problem. The auto start/stop feature was then working, however they had scratched the roof of the car in several places (through the clear coat layer and into the color layer.) Two days later, the auto start/stop feature was not working anymore. I brought the vehicle back to them and they had it for another week, during which time they also promised to fix the scratches caused to the roof along with a minor issue with one of the sun visors. When I picked the vehicle up, the scratches to the roof were still there, but had been buffer, removing most of the clear coat in that area. There were new scratch above the driver side rear door. And the driver front rim was scraped. They sent me to their collision center in Murray where I received an estimate for $1600+ to fix the roof, in which they will need to sand down the roof, repaint and refinish - ultimately resulting in a diminished value of the vehicle.LHM Super ford said they will pay for the repair but refuse to pay for a new rim and deny that they caused any of the damage. Their service staff are unprofessional, they lack attention to detail, and are incompetent. More

Excellent Process and Quick Turnaround I submitted information on what vehicle I was interested in (Ford Escape) and Paul Montano responded immediately. My goal was to do as much as possibl I submitted information on what vehicle I was interested in (Ford Escape) and Paul Montano responded immediately. My goal was to do as much as possible online, which Paul understood without me having to remind him along the way. We literally did everything except the final signing and a couple of quick phone calls via email and text messages. He did a great job in keeping things moving, clarifying anything he wasn't sure about and got me what I wanted at a reasonable price. I normally wait longer than I should to get a new car, because I HATE sitting in a dealership all day on a Saturday. This was truly the best purchase of a vehicle I have ever experienced thanks to Paul. I would definitely recommend him to anyone interested in purchasing a vehicle. Paperwork wise, I am hoping all car dealerships will consider upgrading their paper process to a more electronic process. If that happens, this process could take less than an hour! More

Great Salesman! This was our 4th purchase from LHM Ford and they never disappoint! Scott Womack is a great Salesman. Thank you LHM Ford and Scott!! We appreciate how This was our 4th purchase from LHM Ford and they never disappoint! Scott Womack is a great Salesman. Thank you LHM Ford and Scott!! We appreciate how great you have treated us. More

Potential Squandered I bought a used car that ended up being through them about one month ago, and at best it was a mediocre experience. I tested a car they had, but pref I bought a used car that ended up being through them about one month ago, and at best it was a mediocre experience. I tested a car they had, but preferred a different car from a different dealer. They then invoked some ownership deal that they have over every car dealership in the state or something and basically bought the car from the other dealership in order to sell to us. Foregoing more details, our experience through them showed me that LHM had all the potential to provide a superior car buying experience, yet squandered that potential by yet relying on heavy-handed, sleazy, stereotypical, used-car-salesman manipulation tactics to secure as much of my money as possible. They even west as far as to suggest that we put down less money in order to borrow more money, and therefore owe them more in the long run. I would not recommend them, unless you never have to worry about money. Once I pay my car off, I will not be using them again. More

Pleasant Experience. Will found the car I was looking for and had it there is a few days. He made my car buying experience so pleasurable especially after I had a terribl Will found the car I was looking for and had it there is a few days. He made my car buying experience so pleasurable especially after I had a terrible head on collision with a FedEx truck and was soooo sore I couldn't write. Will filled out all the paperwork for me which save me a lot of physical pain. I thank Will for the special attention he gave me and will be coming back for a new Explorer. Thank you Will Jerry More

Best Experience at Buying a Car Will Shields made the process of buying a new car so simple and straightforward, no pressure, just upfront about the cost, which made the experience a Will Shields made the process of buying a new car so simple and straightforward, no pressure, just upfront about the cost, which made the experience a positive one. I am from out-of-state, my girls attend the University of Utah and the prices at LHM were worth the drive. More

The Royal Treatment The whole experience of buying a car was more than anyone could ask for. We were treated like VIPs and Nick was very excellent, knowledgeable, helpfu The whole experience of buying a car was more than anyone could ask for. We were treated like VIPs and Nick was very excellent, knowledgeable, helpful and prof More