Larry H. Miller Super Ford Salt Lake City

Brad Fisher solid salesman; Mike Bradley needs improvement Brad Fisher (aka Fish) was agreeable to work with. He's knowledgeable not only about the features of the 2016 Platinum Expedition I purchased. but al Brad Fisher (aka Fish) was agreeable to work with. He's knowledgeable not only about the features of the 2016 Platinum Expedition I purchased. but also about all Ford products, both current as well as those going back decades. I would enjoy reminiscing with him about vehicles of decades past if I lived in SLC. You can thank him for my four-star rating. It would have been five-star if my review were based solely on Fish, without considering the other factors involved in my LHM experience. "Fish" is also conversant with competing models of other manufacturers, thereby enabling him to point out Ford's strong points on options, design, etc. He came across as likable and forthright, and he didn't give me the "fast-talking used car salesman" misleading doubletalk that give used car salesman such a poor reputation. Mike Bradley was a different story. I first met him when he came to Fish's office to offer me an extended warranty to last five years for around $1000. I declined by observing that the rig I was buying had fours years remaining on its factory drivetrain warranty, and that as a Ford Certified Pre-Owned vehicle, it came with a 12-month bumper-to-bumper warranty. Mike went back to his office, and I waited in Fish's office for some time before Fish said that Mike was ready to meet with me. The first thing that Mike said to me in his office was that LHM had some remaining coupons and that he could offer me the same $1000 extended warranty for something around $800. When I again declined, Mike responded with an incredulous "Really?!" He then proceeded to give me "horror stories" of how it could cost me $2100 or more to repair any uninsured electronics failures that might happen. I observed to Mike that based on my experience with my 2012 Platinum F150 and with high-end computers, hi-fi stereo equipment, and other electronics, it was my observation that if such technology didn't fail in the first 12 months, it was likely not going to fail. Mike tersely responded that his experience was exactly the opposite and that it was his observation that after around three years, the possibility of vehicle electronics failures due to corrosion, oxidation, and vibration made it more than prudent and responsible to purchase the extended warranty. When I still declined the extended warranty, Mike snatched the signature document in front of me from the desk and, in its place, firmly slapped onto the desk, the signature document for the price I had negotiated with Fish. It was obvious to me that Mike was "put out" with me for declining the extended warranty, and it was uncomfortable for me as we finished the remainder of the paperwork. I am offering my observations as a learning opportunity for improvement and not to cause anyone any grief. I believe that it ruins the excitement of the new vehicle purchasing experience to be subjected to a "full-court press" to buy add-on packages that inflate the cost of a vehicle. To be made to feel foolish and irresponsible for declining those packages spoils the fun of acquiring a new vehicle. It should be sufficient for dealer representatives to offer such add-on packages and to respect the purchaser's decisions without debate, or via non-verbal cues, telegraph to the buyer that his judgment is foolish and inferior. Mike's hyping of the possible equipment failures on my new Expedition has dampened my enjoyment of this vehicle, as I will always be worried in the back of my mind that this SUV will experience some costly failures after the 12-month bumper-to-bumper Certified Warranty has expired. Today, when the Bluetooth connection between my iPhone and the Expedition's Sync experienced a hiccup, my first thought was, "well, here we go, I bought a used car from LHM, and I passed up the extended warranty", and I could almost hear Mike saying, "Gotcha, I told you so!" Every time I hear a noise or something seems to be different than it normally is, I will be worried that some costly problem, no longer under warranty, will "bite me in the wallet". As I was driving home with my new-to-me Ford Certified 2016 Platinum Expedition, it occurred to me that perhaps it was a mistake to purchase this vehicle if it could be as unreliable and subject to failure within three years as suggested in the "horror story" scenarios that Michael presented to me to pressure me into buying the extended warranty. Other than that, among my other critiques would be that LHM needs to disclose that there is a $299 document fee on top of the advertised purchase price, as well as a $92 Utah temporary permit fee for out-of-Utah purchasers. I think that these fees need to be footnoted conspicuously in the "Out-the-Door" price. I also find it tedious and farcical that auto dealers still have salesmen run back and forth between their offices and the office of the Finance/Business/Sales Manager during the negotiation process. This "good cop/bad cop" process is the epitome of "theater of the absurd". If the Finance/Business/Sales Manager "calls the final shots", why are you wasting my time by having me deal with a salesman? Lastly, I am skeptical that all of the paperwork and the hours it took to complete it is justified. I was a cash customer requiring no financing from anyone, yet I spent literally hours going through the paperwork. I also found it surprising that LHM staff were momentarily frozen when I told them that I was prepared to write a personal check for my purchase. I had assumed that LHM would process my check for immediate transfer of funds via an ACH transaction. In the alternative, I offered to get my credit union on a conference call to effectuate a wire transfer or whatever other method of payment that would be satisfactory to LHM. In addition to my cash payment via personal check, I had also arranged for a share secured loan, as well as a conventional auto loan from my credit union, and I produced a letter of pre-approval from my credit union to LHM staff to that effect. Eventually, LHM staff determined that my personal check would be satisfactory. I realize that the Feds and LHM's attorneys require all manner of documentation, but it is unrealistic to expect that anyone can wade through and comprehend the pile of legalese they must sign to complete a vehicle purchase. Even if a potential buyer were to make a concerted effort to read and understand all of this "small print" to the point of being comfortable signing off on it, there would be no auto industry. Again, I hope that my review serves some constructive purpose and contributes to improving the customer experience for LHM clientele. More

Paul Montano - upfront, honest, and works for his customers Paul Montano was very easy to work with. He spent considerable time talking with my husband on the phone before we even stepped into the dealership. Paul Montano was very easy to work with. He spent considerable time talking with my husband on the phone before we even stepped into the dealership. He was very easy to work with. He did not make any empty promises. He even remembered a rebate that I qualified for based on my demographic profile. Historically we have had stressed-filled experiences when buying vehicles. Happily, working with Paul was stress-free. Chris Hansen was able to crunch out a better deal than we expected. We will be returning customers. More

Purchased a new Ford Explorer and I love it It was a great experience and we are happy with our purchase. We would recommend others that are looking to buy a car to go to this dealership. It was a great experience and we are happy with our purchase. We would recommend others that are looking to buy a car to go to this dealership. More

Easy to do business with. Brad Fisher, is amazing to work with. I called him on the phone and he went to work for me. He located the truck I was looking for and then we negotia Brad Fisher, is amazing to work with. I called him on the phone and he went to work for me. He located the truck I was looking for and then we negotiated the Value over the phone. It was the last day of the year and I was on a time crunch to purchase a vehicle. I know Brad had me best interest in mind. The whole experience was great. Ask for Brad Fisher when you want to make a purchase at LHM Super Ford. More