Back

Larry H. Miller Super Ford Salt Lake City

Salt Lake City, UT

3.2
379 Reviews

1340 S. 500 W.

Salt Lake City, UT

84115

Directions

By Type

Showing 379 reviews

November 18, 2023

Today I brought my mustang in For the second time in less than a month. There was a recall on it and in addition to the recall, the screen in the middle only connects some of the time. When I dropped off the More

by stephogden4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
For Service Center
October 30, 2023

An absolute nightmare experience with this dealership, that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and th More

by coleyteam67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Timothy
Nov 04, 2023 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for reaching out. Your feedback is important to us, and I want to hear more about your experience. We aim for clarity and transparency with all our customers. If you and I haven't discussed this personally by the time you see this message, I encourage you to connect with me directly. Let's work together to address your concerns. - Thomas Fortune, General Manager, tfortune@lhmauto.com (801) 734-9796

October 30, 2023

Eric Timothy was a superstar with a lot of knowledge of all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers. More

by AngieK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Timothy
August 30, 2023

Had a great experience picking up my Mach E. Car was delivered 2 month late and Nic Kian kept tabs on the delivery for me. I am very appreciative! Nic and the team were friendly and accommodatin More

by andrew.lengyel01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nic Kian
July 29, 2023

Nic and the rest of the staff were great to work with! They are very nice and knowledgeable without the high pressure you can experience at other places. More

by 801flygirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nic Kian
April 28, 2023

Not the best experience, seller Diego really sucks at his job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were More

by Dave G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Diego
May 02, 2023 -

Larry H. Miller Super Ford Salt Lake City responded

We are disappointed to hear that we did not meet your expectations during your visit to our dealership. We pride ourselves on providing excellent service and it is clear that we did not do so in your case. We would appreciate the opportunity to learn more about your experience and work to make things right. Please don't hesitate to contact us so that we can discuss your concerns in more detail. I look forward to hearing from you. - Thomas Fortune, General Manager

May 02, 2023 -

Dave G responded

First of all take care of your customers, what’s that saying. Don’t bite the hand that feeds you, if I’m paying 41k for a car and warranty i shouldn’t have to work on it myself as in fix the RR seat, and rear climate control. The sales rep we had by the name of Diego needs to not promise things and not hold up to his end on it. Or y’all should just make sure the cars are in perfect working condition as it’s blue oval gold certified

March 02, 2023

These morons supposedly fixed my windshield wiper fluid pump (jet) that squirts the fluid onto your windshield, but right after supposedly fixing or replacing it, it would only work briefly, then barely sq More

by jbh6575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby
Mar 07, 2023 -

Larry H. Miller Super Ford Salt Lake City responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Thomas Fortune, General Manager

February 08, 2023

I had a problem with my remote key fob not working after battery replacement. I called the service department and they were able to get me in quickly. Matthew in service took care of the problem within a fe More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 12, 2023 -

Larry H. Miller Super Ford Salt Lake City responded

Your kind words mean a lot to us. Our team works tirelessly to provide each customer with a personalized and seamless experience, and it's wonderful to hear that we were able to achieve that for you. We hope to see you back soon for all your automotive needs. - Thomas Fortune, General Manager

November 10, 2022

I’ve been looking for mavericks to buy for a while and I found a sweet one at lhm superstore. I expected to pay over msrp since these trucks are so hard to get. Well jordan Vigos hooked me up like a tow t More

by Struuuth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paperwork new girl frw, Jordan Vigos
Nov 14, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future. - Jason Rowland, General Manager

November 03, 2022

They broke the window on my Escape while in for other repairs and getting it repaired was a total nightmare. Service advisors and managers will avoid your calls, ignore your voicemails, lie to you, and g More

by ryanleu42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerald, Paea
Nov 07, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for reaching out. We want all our customers to trust that their car will be cared for while our service team handles them. I would be happy to continue the conversation around rectifying this issue with you. Please reach out to me as soon as possible so that we can continue to work towards making this right. I hope to hear from you soon. - Jason Rowland, General Manager, jrowland@lhmauto.com

Nov 08, 2022 -

ryanleu42 responded

Hey Jason, It’s not hard to figure out that all your responses here are just for show. You have all the info you need to contact me if you actually wanted to. Take some initiative and call them before they have to track you down. If you cared, you’d make it right. That simple. The only reason my window got fixed was because I had to stay on top of the service department to get it done, and I’m not gonna chase down any of you anymore.

2
...