Larry H. Miller Super Ford Salt Lake City

Phone system is very difficult to navigate. Service writer not very helpful giving information on when I would get service. I took my vehicle to another dealership and got it diagnosed immediately writer not very helpful giving information on when I would get service. I took my vehicle to another dealership and got it diagnosed immediately More

There was a power outage the day I brought my car to LHM for repairs. The day after when their power was restored they were very prompt in doing the repair and my car was ready by noon. for repairs. The day after when their power was restored they were very prompt in doing the repair and my car was ready by noon. More

Tony in the service department is awesome. Took my truck in for an oil change and some recall work. I’ve been hearing a noise in the front end periodically, but couldn’t recreate the noise, had no idea wha in for an oil change and some recall work. I’ve been hearing a noise in the front end periodically, but couldn’t recreate the noise, had no idea what it was. Wasn’t sure I was even going to say anything about it. Talking with Tony, I brought it up, he started describing exactly what I was hearing and knew just what the problem was. Didn’t seam like much of a big deal to me, turns out it was. Needed two new front hub and what ever else go with it. Tony saved me a huge problem!!! Tony a great guy, very friendly. Go see Tony, he’ll take good care of you... More

Honest, competent, friendly, and a well run service function A b c d e f g h I j k l m n o p q function A b c d e f g h I j k l m n o p q More

They had me in and out in less than an hour and did a satisfactory job. They are quite busy and probably could add a few more staff. satisfactory job. They are quite busy and probably could add a few more staff. More

I wrote a very bad review about 2 weeks ago. Upon getting that review, Abe the service mgr. called me. He wanted to see if he could make it right. With his efforts, the LHM team turned a bad experi getting that review, Abe the service mgr. called me. He wanted to see if he could make it right. With his efforts, the LHM team turned a bad experience into a good one. A lot can be learned from Abe's communication skills. I'll be back! More

Just purchased used vehicle. Brought in for service. Took wonderful care of cold intake filter, and Nicholas Walker did great follow up. Great follow up Took wonderful care of cold intake filter, and Nicholas Walker did great follow up. Great follow up More

Terrible experience.... Horrible dealership to do business with. Terrible salesman with lack of communication and over talking. Never ever give them a penny again. Bought a Horrible dealership to do business with. Terrible salesman with lack of communication and over talking. Never ever give them a penny again. Bought a new 19 ford fusion from there suppose to be new its was delivered with over 300 miles on and a curb rash on rim. They tried to blame the shipper but unfortunately the shipper had pictures with the damage on there lot before it got on the car carrier. They never did anything about it..Bunch of crooks..Plenty more to say;but this should be enough to give all a heads up. NOT TO DO BUSINESS WITH THEM! More

Svc Dept is overwhelmed with work When it was just Ford Truckland you could get your rig worked on promptly, not so anymore. Staff attitude is good but they have so much work it is dif When it was just Ford Truckland you could get your rig worked on promptly, not so anymore. Staff attitude is good but they have so much work it is difficult to get yours done in a timely manner. After 9 days I gave up, took my motorhome home, and solved the problem myself after considerable internet research. Only positive this visit was Jason, asst svc mgr, who was very helpful. More

GO SOMEWHERE ELSE FOR SERVICEI took my car in for a GO SOMEWHERE ELSE FOR SERVICE I took my car in for a check engine diagnostic. I had an appointment. I dropped it off. I hadn't heard anything yet t GO SOMEWHERE ELSE FOR SERVICE I took my car in for a check engine diagnostic. I had an appointment. I dropped it off. I hadn't heard anything yet the following day so I call. They haven't touched it yet. Okay. Ill be patient. I proceed to call every day for almost two weeks and still nothing. So I come in to take the car back. They apologize and say they'll get on it. I agree to wait a little longer. I call the next day and they are telling me the same thing again. That they haven't gotten to it. I decided enough was enough and went in a second time to take the car back. They claim I can't take it because my car is "torn apart" and therefore not drivable and they are telling me they can't put it back together. Okay fine. I got a tow truck and towed it back to my house where it took me 5 min to put it together. It wasn't torn apart like they said. They claimed the fixed the idling issue my car was having, they didn't. The guy I talked to was incredibly unprofessional and rude. He talked down to me and basically called me stupid because I wanted my car back because just a check engine diag does not take 2 weeks. He claimed i have no idea how long it takes. Well I do, I have done my own diagnostics on my own cars. I would understand if a repair was being done but I just wanted to know what the issue was. They only reason I took it here was to satisfy the warranty my car is under. I finally got my car back and took it into Ken garff Ford for a diagnostic. They got my diagnostic done, airbag recall, and fixed it in less than 2 hours. Point is, GO SOMEWHERE ELSE. More