Larry H. Miller Super Ford Salt Lake City

Very good They were very friendly and helpful and finished the work while I waited. It was a good overall experience. I recommend these people to everyone I kno They were very friendly and helpful and finished the work while I waited. It was a good overall experience. I recommend these people to everyone I know More

Ford Escape fuel flange recall. Part was installed incorrectly causing it to “hard start” had to return my car 3 times and each time leaving it overnight (and left to find rides to work) each time the incorrectly causing it to “hard start” had to return my car 3 times and each time leaving it overnight (and left to find rides to work) each time they didn’t fix it. Last time I took it in I had no faith of it ever being fixed and beyond my limit of frustration I finally got the right service writer that knew this was a common problem with this recall. 🤬🤬🤬 More

Such A Disgrace. You guys have such a shady business practice. I bought your brand new car Ford Fiesta 2015, and full 4 new tires (in 2018) almost $400 without any goo You guys have such a shady business practice. I bought your brand new car Ford Fiesta 2015, and full 4 new tires (in 2018) almost $400 without any good discount at all; through out the years, every maintenance work was sloppy every single time that I brought my car in. I was supposed to get free tire rotation, because I bought the xxxxxxx brand new tires from you guys, as it’s supposed to be for any xxxxxxx business. Now even if I’m not entitled to that, at least be honest and tell me no, don’t just intentionally not getting my wheel straight so that my tire can get tread damage. There was no way that in less than 6-7 months from last good check for wheel alignment (from you guys, and no I did not hit any curb), I had to do wheel alignment when I found out from other TWO different auto shops. I WILL NOT DO BUSINESS WITH ANY OF YOU CROOK ANYMORE. Such a disgrace! More

Tony in the service department was horrible with customer service. No time to look at it. Couldn't give me a price. And just generally made us feel like our business was unwanted. I won't be visiting this service. No time to look at it. Couldn't give me a price. And just generally made us feel like our business was unwanted. I won't be visiting this service department again! Nor will purchasing my next Ford there. West valley has a great staff and appreciates my business. I will be taking my vehicles to them! More

Terrible Communication I was very excited to purchase another vehicle from LHM Super Ford. This was my second purchase from the dealership due to the great experience I had I was very excited to purchase another vehicle from LHM Super Ford. This was my second purchase from the dealership due to the great experience I had the first time I shopped here. This was the opposite experience. As soon as I picked up my vehicle, an electronic module went out and I was not able to listen to anything or use the Ford Pass app for a month after taking my truck home. It took forever to get the part and I had to bother my salesperson to get things taken care of because I was never called with any updates. The other terrible experience that I am CURRENTLY involved in is my financing. I have my truck since April 9th and have yet to receive my license plates. I have contacted my salesperson to find out what the hold up is and have not had any updates until Friday, May 29. I have been trying to find out what the hold-up is and have still not had a direct answer. I was pulled over for having expired paper registration that was expired on May 23 and was luckily given a warning. I called the dealership to try and find a solution or get a new paper tag but I was told to keep driving and that I would not be getting another paper tag to cover the time since expiration on 23rd. Yesterday, May 29th I was told to come back into the dealership on Monday and resign all the contracts since the original contract had exceeded 30 days due to no fault of my own. I almost want to give the truck back and take back the money for my trade and my down payment. I will NEVER shop for another vehicle at LHM Super Ford. More

Worst Service Department I have taken my truck in for the past year with the same problems and they never seem to fix it. I took my truck in and two weeks later I had to be to I have taken my truck in for the past year with the same problems and they never seem to fix it. I took my truck in and two weeks later I had to be towed back to the dealership because the same issue came up. They did not care nor did anything to assist. DO NOT TRUST the service department, you will just be throwing your money away. Take your business to mechanics you can trust. More

Two Faced Poor customer service. We walked inside and it was completely empty. There was no one at the front desk or anywhere in the area. We waited about 5 min Poor customer service. We walked inside and it was completely empty. There was no one at the front desk or anywhere in the area. We waited about 5 minutes before Milt finally walked out from the service area and realized we needed help. He didn’t seem to take us seriously at first, probably because we are young, until he realized we knew what we were talking about. Then he suddenly became our best friend and helped us out with everything. We were looking at a vehicle for a family member to purchase. Milt spoke to the family member over the phone where he was asked a few direct questions. When Milt could not adequately answer those questions he became flustered and upset (mumbling a few sweared phrases) and left to go complain to his manager. After he came back he completely ignored us until we had hung up the phone. Milt became completely unprofessional complaining to us about our family member, using foul language and gestures in front of us and other guests. I work in a professional sales position and I know what it is like to be treated badly by customers, Milt was treated with professionalism, I am disappointed that he could not treat us with the same professionalism. More

great job and great effort will was my go to guy. he came into the office on his day off to sell me a brand new f-150 truck! thanks will! see you in a couple years for a new will was my go to guy. he came into the office on his day off to sell me a brand new f-150 truck! thanks will! see you in a couple years for a new 350! More

New problems after recall work was completed. I live approximately 35 miles from this dealership and was bringing my Shelby Mustang here for an airbag recall, I was coming to this dealership becau I live approximately 35 miles from this dealership and was bringing my Shelby Mustang here for an airbag recall, I was coming to this dealership because of your good reputation and the reputation of a particular tech. I made a appointment that the particular tech was available and that worked with my schedule, they moved my appointment time by 2.5 hours and didn't notify me by phone to let me know. I happened to see a email 5 minutes before I was leaving for my appointment and had to reschedule for the following day (a Saturday). I was assured by the Assistant Service Manager that the tech that I was wanting to work on my car would be there and work on my car that next day. I went and had my car worked on the following day and the Service Manager even referenced the tech by name that would be working on my car, after the work was completed my paperwork showed that a different tech had actually worked on my car, no big deal I thought, I don't drive this car often so a couple of weeks passed before I drove the car again and I found that the the USB port in the center console that I used on the way to the dealership no longer worked. I called on two different occasions and spoke with the Assistant Service Manager and another Service Advisor and they both seemed unsympathetic about my problem and told me that this had nothing to do with the work that was performed on my car and they we're not very willing to schedule an appointment to look at my car that would work with my schedule. So now I have a collector car with 19K miles on it that now has a problem that will be all mine to figure out. I was lied to by Colby and don't feel that my new problem was treated with any seriousness from him or Chad, so I guess that I'll just make sure that I give the reference that Colby and Chad have earned to people if they ask how my experience was. More

Great Service and Understand With the Covid-19 and quarantine going on, they provided great service and help resolve the issues. When I felt uncomfortable taking a ride to pick up With the Covid-19 and quarantine going on, they provided great service and help resolve the issues. When I felt uncomfortable taking a ride to pick up they delivered my car to me. They were understanding and helpful. Thank you for the great service. More