Larry H. Miller Super Ford Salt Lake City

Brought my 2018 F150 in for oil change. Was informed I needed transfer case, transmission and differential fluids changed. An additional $418. I have 38,000 miles on it. They said they need to be changed needed transfer case, transmission and differential fluids changed. An additional $418. I have 38,000 miles on it. They said they need to be changed every 30,000 miles. After getting home I reviewed my owners manual and discovered they don't need to be changed until 150,000!! Larry Miller is not returning my calls. What a rip off! More

Isn't it sad when one bad apple can mess up an amazing experience. (sorry for the novel, I am sure the general manager woud like to see this) I received a recall notice in the mail and called in. Spo experience. (sorry for the novel, I am sure the general manager woud like to see this) I received a recall notice in the mail and called in. Spoke with Jason, super nice, and he was great about setting an appointment to get it in and I asked to schedule a service while we were at it. In the mean time I found a car I was interested in and was able to schedule with Diego, in the sales department, to look at the car while I was there. Again Diego was super friendly and professional. Morning of the appointment, I dropped the car of with Nate, he had a big smile and great attitude. He got me checked in and arranged a Uber to take me to the office. I found myself thinking, the Larry H Miller team really has this figured out. This is where it goes sideways. I waited about a hour after what I was told to expect and decided to give a friendly, "how are things going?" call. As the service department picked up I found out that my rep was "Tony", and I preceeded to wait, got hung up on, called back (hey things happen), waited, waited waited, finally got a chance to talk to Tony. This guy has NO listening ability, none. He was so busy rambling on about how he hasn't had anyone look at my car, and how there are 15 cars in line before mine, and how there were other cars he had to put in front of mine to even answer simple questions. Never once did he offer a solution, it was all about how I didn't understand the system and so on. Once I finally got him to stop rambling, I was able to confirm that the SCHEDULED service had not been done, the SCHEDULED recall had not been done, and the side ticky things were not going to be looked any time soon, I simply asked that he send the Uber and I would come and pick up my car. Very disappointed. The Uber came and picked me up and as we started off in weird direction, I was able to find out that Tony hadn't bothered to put HIS dealership as the drop off point! Talk about a lack of attention to detail. You have a upset customer so you send him off to another dealership? When I arrived, I found Tony, still with no solutions, no timelines, no effort to make things right. What a joke! As bad as I thought he was on the phone he was worse in person. After dealing with Tony, I had to apologize with Diego that the time I had to look at the new car was gone, and realistically at that point, I didn't want to ever deal with the dealership again. Tony was that bad. Lucky for the dealership, I bumped into Nate as I was leaving, still with a big smile and great attitude. He could tell that something was wrong, I briefly explained that the SCHEDULED work had not been done and how I was out of time and disappointed. He expressed concern, gave me his card and asked me to call him and see if he could help. Very Classy and Very Professional. As I was walking to my car he noticed that my car could use a Car Wash and asked if I had a minute if he could get that done for me. Something he totally didn't have to do, but again he, being totally classy and professional, did his best to try and make a rough situation better. Give Nate a bonus and put Tony in place where he doesn't have to deal with customers. More

We just purchased our 3rd Ford from Nic and his service was great. He went above and beyond what he needed to do. great salesman. was great. He went above and beyond what he needed to do. great salesman. More

Matthew was great. He helped get me into a new set of tires even at a fair price when I just came in to get one patched. I didn't have an appointment and he stayed late on Friday night to make sure the j tires even at a fair price when I just came in to get one patched. I didn't have an appointment and he stayed late on Friday night to make sure the job was done and I was on my way. It was awesome service. More

Paul Mantano is busy. And I know why. He has a bunch of happy customers, like me, who come needing a vehicle and getting what they want. Over the weekend my wife and I bought another new car from Paul. H happy customers, like me, who come needing a vehicle and getting what they want. Over the weekend my wife and I bought another new car from Paul. He helped us again narrow down the options, financing options, trade-in negotiation and all the other things that goes into buying a car. We are happy with the whole process. It wasn't always like that. I would to go lot to lot, salesman to salesman, to find a car and a great deal. Painful. A number of years ago, Paul was my competing salesman. He knew he was competing. He told me it was up to me, but his ask was, would I give him a fair chance to earn my business. I told him yes. 6 cars later, Paul has done another great job for us. When you come to LHM SuperFord in Salt Lake, would you give Paul a chance to earn your business? More

It has been a while since I bought a new car, so I felt like a first time buyer. Rich and the team was so caring and helpful that it made to the process a very pleasant experience. They did not try up-se like a first time buyer. Rich and the team was so caring and helpful that it made to the process a very pleasant experience. They did not try up-selling me anything that they did not feel would be help for me. I really feel they went above and beyond what the needed too. I would strongly suggest them to anyone looking to purchase a new vehicle More

Phone system is very difficult to navigate. Service writer not very helpful giving information on when I would get service. I took my vehicle to another dealership and got it diagnosed immediately writer not very helpful giving information on when I would get service. I took my vehicle to another dealership and got it diagnosed immediately More

There was a power outage the day I brought my car to LHM for repairs. The day after when their power was restored they were very prompt in doing the repair and my car was ready by noon. for repairs. The day after when their power was restored they were very prompt in doing the repair and my car was ready by noon. More

Tony in the service department is awesome. Took my truck in for an oil change and some recall work. I’ve been hearing a noise in the front end periodically, but couldn’t recreate the noise, had no idea wha in for an oil change and some recall work. I’ve been hearing a noise in the front end periodically, but couldn’t recreate the noise, had no idea what it was. Wasn’t sure I was even going to say anything about it. Talking with Tony, I brought it up, he started describing exactly what I was hearing and knew just what the problem was. Didn’t seam like much of a big deal to me, turns out it was. Needed two new front hub and what ever else go with it. Tony saved me a huge problem!!! Tony a great guy, very friendly. Go see Tony, he’ll take good care of you... More

Honest, competent, friendly, and a well run service function A b c d e f g h I j k l m n o p q function A b c d e f g h I j k l m n o p q More