Larry H. Miller Super Ford Salt Lake City

I purchased a certified pre-owned truck from this dealership. The dealer initially told me I had secured financing, but a few days later informed me it fell through. They even listed the wrong financ dealership. The dealer initially told me I had secured financing, but a few days later informed me it fell through. They even listed the wrong finance company on my completed and signed paperwork. After driving 1,750 miles home, I learned my application was denied by the company listed in error. The dealer admitted they confused it with another lender. They claimed a fraud alert on my SSN prevented the correct lender from further proceeding with financing, but I found no evidence of this. They state that the lender claimed that I would be denied even if I came in with my social security card and proved my identity. I was told that I must take a higher payment and interest rate. I refused. Despite reassurances that they would find proper financing, I eventually received a letter stating to return the vehicle at my expense, including per-mile fees. Around ten days into the purchase, the transmission failed, and a local Ford service department questioned the integrity of the CPO certification. They advised that driving it would void the warranty, making a return impossible without repairs or significant cost. The dealer’s communications have been contradictory since my purchase. I have received information that does not align from the finance manager, general manager, and sales person. The truck is currently sitting at a service department at Tuscaloosa Ford in Alabama. I can't even drive it away from there. I have incurred a lot of hassle, frustration, time loss, and additional expenses in having to deal with this. More

My family & I have been Ford owner for serval generations & have always used dealership service but recently your service department has been the worst experience I have ever had. In May we took our car in f & have always used dealership service but recently your service department has been the worst experience I have ever had. In May we took our car in for a check engine light & A.C. was blowing hot. After keeping my car for several days I picked it up and paid for service. That same day I turned on the A.C. & it was still blowing hot & the check engine light was back on, so took it back in & was told it went from a small evap leak to a large evap leak & now needed a condenser for the A.C. for an additional $2,000. Spoke with a manager who agreed this was wrong & waived the additional fee. Took the car home & noticed 2 new leaks & the windshield wash hose had been broken off. Took the car back again & was told it needed a power steering pump & it would take 4 days to get in. I called after a week & left 8 messages for the service advisor & a manager for an ETA & have still to this day have never heard back from them & they never did fix the windshield wash hose they broke. A week later the A.C. once again was blowing hot, fed-up with SLC location I decided to try Larry Miller Ford Draper & was told A.C. would be under warranty but now it needed A.C. hoses for an additional $1,332 plus tax! Eventually I got the leak & windshield wash hose fixed by another company who informed me that LM Ford had mis-diagnosed the problem. This whole time I am receiving E-mails from LM stating I missed my appointment & to reschedule! WHAT?? I was told maybe this is just a glitch in their system. They also tried to sell me spark plugs which I just had replaced less than a year ago. We contacted Thomas Fortune the GM & informed him of all this, waited a week then called him again & had to explain everything again just for him to tell us they had done enough. Bottom line: original diagnosis from months earlier had never been resolved. More

Matthew sailor in the service department has the worst attitude and customer service of anyone I have ever dealt with very little help what so ever attitude and customer service of anyone I have ever dealt with very little help what so ever More

I am appalled and frustrated by the sheer incompetence I encountered with Ford’s service employees. Over the course of 8 excruciating months, I experienced nothing but inefficiency and lack of professionali encountered with Ford’s service employees. Over the course of 8 excruciating months, I experienced nothing but inefficiency and lack of professionalism. Despite multiple attempts and ample time provided, the service team was incapable of completing a simple task of contacting camping world, that I managed to resolve with a mere 5-minute phone call. This level of ineptitude is unacceptable and reflects poorly on the standards of Ford’s customer service. It is disheartening to see such a reputable brand fail to uphold basic service standards. When an in person attempt at resolution with the service manager Rick, my husband was treated with disrespect and Rick was verbally aggressive. My husband said " even after 20 years serving in the military I have NEVER been spoken to like that". Although our issue has yet to be resolved by FORD, I strongly urge potential customers to reconsider their options, as the after-sales support you might receive is grossly inadequate, disrespectful, and stress inducing. More

Purchased 2023 Ford Maverick lariat all wheel drive with lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have a lariat deluxe option package 500 a option package coat pilot 360 Sent Window sticker stating all options are there $6000 plus options does not have adaptive cruise control that does not have rear back up sensors that it should’ve had Dealer is wanting to triple down made profit on selling truck offering the buyback maverick for $30,000 with 1511 miles to sell me 2024 and will probably turn around and sell mine for 37,000 and make profit again on new vehicle to have the options. I actually already paid for nowhere on windows sticker did it state did not have adaptive cruise control, nor back up sensors have tried to resolve problem with Dealer and have contacted Ford. This needs to be resolved paid for, and wanted all safety options as I have vascular dementia, and cirrhosis and permanently disabled so I can be as safe of Driver for myself my loved ones and people around me , as I will probably as disease progresses have to drive 200 miles to Salt Lake city or Las Vegas for treatment and I live in Cedar City, Utah, and these items that are safety items I paid for and wish to have without additional cost. I have been lied to buy them given numerous stories and do not trust them for this reason. If I had to do over again, I would’ve purchased it from CedarCity Ford. Thank you sincerely, Steven Kuehn. More