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Larry H. Miller Honda Murray
Murray, UT
1,410 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,410 Reviews of Larry H. Miller Honda Murray
January 26, 2018
Terrible Customer Service I took my Honda to Larry H. Miller (where it was purchased) because of a warning light. The service department couldn't figure out what the warning w I took my Honda to Larry H. Miller (where it was purchased) because of a warning light. The service department couldn't figure out what the warning was (REALLY?), but did tell me about the airbag recall and told me that they would order the parts and contact me when they came in. I never heard from them. I've tried contacting them over the last few months regarding the recall to no avail. Bad enough that they couldn't figure out the initial problem when all they had to do was plug it into their diagnostic computer, but they couldn't even be bothered to get the recall fixed. I actually wrote a letter to the Honda Automobile Customer Service office in Torrance, California to let them know that I will never buy another Honda after such terrible customer service. Automobiles cost a lot of money; I don't think it's asking too much to get good or even great customer service. More
by runtskyfiggle
Employees Worked With
No Idea
January 17, 2018
Smooth Everything went as smooth as I hoped it would. I didn’t feel as though anyone was tryouts no to cheat me. Everyone seemed to go out of their way to ma Everything went as smooth as I hoped it would. I didn’t feel as though anyone was tryouts no to cheat me. Everyone seemed to go out of their way to make me feel comfortable. More
by Curtis1
Employees Worked With
Sebastion
January 01, 2018
While I anticipated a 4-5 hour repair, all staff were great I anticipated a 4-5 hour repair, staff did it in 1 hour via their experience and training. I benefitted from that visit. Road travel is safer with goo I anticipated a 4-5 hour repair, staff did it in 1 hour via their experience and training. I benefitted from that visit. Road travel is safer with good windshield wipers and wash. More
by steve
Employees Worked With
unknown
December 30, 2017
100,000 mile serve Jeff was great. He followed through and gave me a good deal on what was a very expensive job on an older car. (2005). Thanks to the service staff Jeff was great. He followed through and gave me a good deal on what was a very expensive job on an older car. (2005). Thanks to the service staff More
by Regular guy
Employees Worked With
Jeff
December 29, 2017
scheduled oil change and car wash Fast friendly service. A little more attention to Car Wash would be great I have no other comments to make at this time why do you want so many words Fast friendly service. A little more attention to Car Wash would be great I have no other comments to make at this time why do you want so many words More
by jacjhh
Employees Worked With
I can't remember
December 28, 2017
Friendly service The service advisor was prompt and friendly. The service was completed within the time promised and I was shown to my car rather than just sending me The service advisor was prompt and friendly. The service was completed within the time promised and I was shown to my car rather than just sending me out to find it. More
by Satisfied custimer
Employees Worked With
Don’t remember
December 27, 2017
So stressful and frustrating. I wish we never went to Larry H. Miller Honda. The whole experience was a nightmare. We decided to buy our new CRV from LHM honda because we got a bet I wish we never went to Larry H. Miller Honda. The whole experience was a nightmare. We decided to buy our new CRV from LHM honda because we got a better deal (like by $400) then we did at KenGarff. We had to wait (about 20 days) for our CRV to be delivered because we wanted a white one. The day comes that we are told (by our salesman multiple times) we can pick up our crv and no one calls us. I finally call at noon and I am told our salesman is out of the office and am asked if I can pick it up tomorrow. I couldn't and told them I took work off for this. I let them know the car is supposed to have had an exterior and interior treatment done and a cargo liner installed too, the guy on the phone told me it was all done. We go pick up the crv and the cargo liner wasn't installed. They also couldn't find our second key!?! The guy apologized and told me he'd make sure my salesman follows up with me when he gets back in tomorrow. Next day comes and I receive a call from the salesman who apologizes and says he isn't sure why the cargo liner wasn't installed he has the accessories guy (craig) call me who tells me he was so sorry and that I could come Saturday at 10 and be "top priority." He told me it would take about 40-50 min. I arrive Saturday at 10 and am told Craig isn't in until 1230. They said they could have someone else help with after I told them about the conversation. I am then told it would take about 2-3 hours for them to install the liner. I am then given a loaner car and when I get in the loaner car I see a sign hanging from the mirror that reads something about how a treatment was done to the interior. My car never had this so I asked my salesman if he could check if this was done. He said he would and then call me to let me know. 2 hours go by with no calls or updates. I call and leave a message and another hour goes by no call back. I call again and he answers. I say, "hey it's Brooke have you heard anything about if the treatment was done?" He says, "Brooke who?" I say "calvin" And then say "the Crv owner." He says "how do you spell your last name?" At this point I got pretty upset. WE JUST TALKED! I asked to talk to a manager and that I was going back to the dealership. I get back there and find out the treatments WEREN'T DONE and the guy who does them wasn't in until Monday. I was very upset by this because if I wouldn't have said anything, I would have just thrown my money away for nothing. I am then told they will give me a loaner car and deliver my car to me on Monday by 12 pm. Monday comes and I get no calls. 12:30 hits and I call. I am told that my car should be on it's way soon. 3:00 comes and still no car. I call again and Garrett tells me "I just assumed they brought it already." He then tells me he will go get an exact ETA and call me back. Finally at 4:30 I get a call saying my car is outside. I go out to my car and my salesman shows me the back and I about died. The cargo liner they installed looked nothing like the picture and they had DRILLED UNNECESSARY HOLES IN MY NEW CAR!! I was so upset and the salesman agree with me. It was like they installed the liner wrong the first time and just moved it and hoped I didn't notice the holes. I noticed. At this point I wanted to cancel the sale and get my trade in back. My salesman told me he'd have a manager call me asap. Hour goes by no calls. I finally put a call into the GM and left a message. I talk with the GM who was very apologetic and helpful. He told me that he would figure out what was going on and call me back the next day. He never calls me back but a gentleman in service does the next day. They have me bring it back in again (I don't live close) and they end up taking out the back panels and replacing them. It looked great again after. Couple months go by and we realize the second set of keys they gave us are to another vehicle. So frustrating. We called in and they said they sold that car to a dealership in Boise and they think are key went with it. so frustrating. More
by Brooke33
Employees Worked With
Bernardo, Garrett, Craig
December 24, 2017
I came in for an oil change. Greeted cheerfully and service Mac is a great asset to your team. Cheerful helpful and informative. I can in for oil change He took the time to review my beds for brakes. As well Mac is a great asset to your team. Cheerful helpful and informative. I can in for oil change He took the time to review my beds for brakes. As well as Derik service received. More
by Kunzue58
Employees Worked With
Mac
December 23, 2017
Good and Fast Every time I get service done here it has been good. They are all so friendly and concerned with my comfort while I am waiting. Every time I get service done here it has been good. They are all so friendly and concerned with my comfort while I am waiting. More
by dweemba
Employees Worked With
Not Sure
December 17, 2017
Awesome people This was a great time. Met at the door by happy people wanting to help. They said it would take an hour to repair and it took 45 mins Coffee and dan This was a great time. Met at the door by happy people wanting to help. They said it would take an hour to repair and it took 45 mins Coffee and danish in the waiting area. Love every bit my experience More
by Dougdemille
Employees Worked With
Unkown
