Larry H. Miller Dodge Ram Avondale

I was looking to buy a used car. Looked on line at many dealerships. Found Avondale Dogde. I found a car on line. Went to look at it the same day. When I got there the car was already sold. I was so let do dealerships. Found Avondale Dogde. I found a car on line. Went to look at it the same day. When I got there the car was already sold. I was so let down. But the staff Jordan Scherer (product specialist) and Nick Zinevich (sales manager) was very kind and found me a car that I liked even more. I was very happy with the service that I got at Avondale Dodge from Jordan Scherer and Nick Zinevich. They went out of there way to get my loan. If you are looking to buy a used car this is a great place and great prices. James Keen More

I would recommend the Avonddale Dodge dealership because there staff was very courteous and attentive. Brandon Gillespie is the gentleman who helped me out. I chose to look into the Challenger, he told me there staff was very courteous and attentive. Brandon Gillespie is the gentleman who helped me out. I chose to look into the Challenger, he told me the specs about it, then let me take it out for a test drive. He did not pressure me whatsoever which is very comforting. I definitely recommend this dealership. More

We recently visited Avondale Dodge to buy a new truck! We recently visited Avondale Dodge to buy a new truck! After going to another dealer that treated us badly, I didn't know what to expect from this o We recently visited Avondale Dodge to buy a new truck! After going to another dealer that treated us badly, I didn't know what to expect from this one but it was like night and day. Arthur was just fabulous! The dealer was about to close for the day and he waited for us to get there, show us around, test drive the car and do all the paper work without a complaint on time. The price of my new RAM 3500 was the best too! far lower than anywhere else I had checked. This is my first time buying a Dodge truck, but with this quality of service, i can't wait to go back and give them my repeat business. Thanks! A+++ More

Dealer tried to add numerous details into the price of the deal. Things like VTR (vehicle id numbering of parts), Auto Butler (some idiotic upkeep thing), ridiculous document fee ($400) and an insulting the deal. Things like VTR (vehicle id numbering of parts), Auto Butler (some idiotic upkeep thing), ridiculous document fee ($400) and an insulting trade-in offer (over $5500 below Edmonds). I kept getting the "let me talk to my manager" runaround even after I asked them not to do this. They took my trade-in car keys and wouldn't give them back! I talked to sales manager and got his "auto talk" sales pitch. Asked Luis to please speak to me in terms I could understand, but just got a blank stare. They also refused to deal off the sticker price! Typical "come on in, let me take your money" sales approach. Not happy with them and WON'T GO BACK OR RECOMMEND THEM TO ANYONE! More

AVONDALE DODGE DOES NOT HONOR THE USAA PRICE AND WHEN THEY ARE CONFRONTED WITH IT BY USAA THEY SAID THAT THE SALESMAN DID NOT KNOW ABOUT THE PROGRAM. ALL CAN SAY IS THAT IS BS. THE FIRST THING I TOLD HIM THEY ARE CONFRONTED WITH IT BY USAA THEY SAID THAT THE SALESMAN DID NOT KNOW ABOUT THE PROGRAM. ALL CAN SAY IS THAT IS BS. THE FIRST THING I TOLD HIM WAS THAT I WAS A USAA MEMBER AND HE STATED THAT HE KNOWS ABOUT THE PROGRAM AND PRICING. I ALSO WENT OVER THE SAME THING WITH HIS MANAGER AS WELL. AVONDALE DODGE ARE DECEITFUL AND HAVE NO INTEGRITY. IF YOU’RE A USAA MEMBER DO NOT SHOP AT THIS DODGE DEALERSHIP. I WOULD RATHER PAY THE HIGHER SALES TAX SOMEWHERE ELSE THAN GIVE THEM MY BUSINESS. I understand the USAA guidelines however I was told I would get that price form the salesman and his manager. If they were not authorized to deal with USAA members I would have come back the next day with what I needed but they did not. They wanted to make the deal and they lied to do it. I spoke with Arthur and he has done nothing to help me. He can tell me I got a great deal but we both know that they messed up. They will say anything to cover themselves. I was even told to contact the general manager. I’m still waiting for him to call me back. The long story short, Avondale Dodge will lie to your face to make a deal. We all know that car salesmen aren’t the most honest but we can tolerate it most of the time. You would expect better from a dealership that partners themselves with a great company like USAA and whom they represent. This dealership by far has the most dishonest employees I have ever seen and will do nothing to fix any problems you have with them. More

I wanted to add bluetooth to my 2010 Challenger. I was an auto mechanic and parts man many years ago so I am entitled to be a bit critical. I was evacuated due to the Wallow fire in eastern Arizona and while auto mechanic and parts man many years ago so I am entitled to be a bit critical. I was evacuated due to the Wallow fire in eastern Arizona and while I was in Phoenix I called the dealer closest to my hotel. They said 6 weeks for the part! I went online and found that Avondale Dodge had the part in stock. Being leery from the poor price and cluelessness from my local Dodge dealer in the White mountains, I researched the part number. The part Avondale had was the newest one and the parts man verified this. Big plus for Avondale parts. I purchased the part. I was ready to install it myself and pay my local clueless Dodge service department to program the ECM later. I figured they would have trouble screwing that up. I asked the Avondale Dodge service writer if they could install it. The new Chrysler system requires that the ECM be programmed or Uconnect (bluetooth), will not work, otherwise I would do it myself. This is not something anyone other than a Chrysler dealer can do. My unhappiness about this is another matter. I was told that they could install it right away. Another plus. I asked if the mechanic had done this before and he said many times. Another plus for Avondale Dodge. Less than an hour later, it was done! No pain, quicker than quoted and a better price than quoted. Another plus for Avondale Dodge. I do not know if this is common for Avondale Dodge, but being a mechanic years ago makes me critical. You all know that this level of service is not common. I believe that any company that under-promises and over-performs deserves a great review, so here it is. More

In short: I purchased an 07 Charger RT; worst thing I ever did... In service 12 times in 3 months and continues... I am discontinuing to pay for at this time... Horrible in every aspect.... Check engin ever did... In service 12 times in 3 months and continues... I am discontinuing to pay for at this time... Horrible in every aspect.... Check engine light twice; check gas cap twice; front end coming apart; brakes squeaking and continue still to this day with 80% left in life "they say".. Absolutely a bad decision all the way around.... Buy Chevrolet from Van Chevrolet if you wanna be treated right and get a long lasting vehicle.... More

Bought Journey 09, almost 2 1/2 years ago. Never told me that the car was assembled in Mexico and used 75% parts made from there as well. Problem after 3 weeks, engine light turns on. 1 week later winds that the car was assembled in Mexico and used 75% parts made from there as well. Problem after 3 weeks, engine light turns on. 1 week later windshield wiper malfunction, turns on with the switch being off! It took 2 weeks to fix it. They also had to replaced the black trimming on the car because it was getting bubbles from inside out. The brake pads had to be replaced under 25k miles by my choice and preference of mechanic (not the dealership)mechanic said it was a cheap brand. Now i had to leave the car at the service dept on Friday 9/10/10 because they couldnt fix the front passenger window (not working)! I got a call the next day 9/11/10 and told me to bring my remote lock key and also told me that hey have figured out the problem. But as soon as i got there, my service advisor told me that it was not fixed and had to leave the car till Monday. (Keep in mind that I live about 40+ miles from the dealership). Brad told me that the technician with 30+ experienced was working on it but still couldnt figure out the problem. They have to wait till Monday (9/13/10) to call the star coporate technical service support for help. The car has a little over 25k miles on it but yet it felt like an old used car after with all these problems occuring. One more thing, just found out that the battery is located underneath the wiring module and among other things in the way. You have to take the tire out to to replace the battery! This will be a pain and a lot of labor just to replace the battery!!! That's it for now until next time :-( More

My daughter and I went in to purchase vehicles. She choosed a brand new dodge ram and I choosed a Chrysler 300 used. To start..we had our discussion about price and interest rates. I thought we were ve choosed a brand new dodge ram and I choosed a Chrysler 300 used. To start..we had our discussion about price and interest rates. I thought we were very clear up front and they lead us to believe that what we said for was a done deal. After my Chrysler was damaged by salesman..I picked out another. They said everything would be the same price wise. My daughter and I drove off the lot with out new cars and happy with the payments. This was Sept 1, 2010. I get a call Sept 8, 2010 that there is a problem both me and my daughter had to come down to the dealership. I guess they have you drive the car a week and get you back in for the bait and switch finale. I was the worst experience I ever had with a dealership. Trust me..if you decide to do business with this dealership (avondale Dodge arizona) bring your own vaseline. My daughter and I left without our vehicles, after a week of loving our cars. Most people would buy the bait in switch after having the cars for a week. Sadly we didn't and left very very very unhappy. More