Larry H. Miller Dodge Ram Avondale

I wanted to add bluetooth to my 2010 Challenger. I was an auto mechanic and parts man many years ago so I am entitled to be a bit critical. I was evacuated due to the Wallow fire in eastern Arizona and while auto mechanic and parts man many years ago so I am entitled to be a bit critical. I was evacuated due to the Wallow fire in eastern Arizona and while I was in Phoenix I called the dealer closest to my hotel. They said 6 weeks for the part! I went online and found that Avondale Dodge had the part in stock. Being leery from the poor price and cluelessness from my local Dodge dealer in the White mountains, I researched the part number. The part Avondale had was the newest one and the parts man verified this. Big plus for Avondale parts. I purchased the part. I was ready to install it myself and pay my local clueless Dodge service department to program the ECM later. I figured they would have trouble screwing that up. I asked the Avondale Dodge service writer if they could install it. The new Chrysler system requires that the ECM be programmed or Uconnect (bluetooth), will not work, otherwise I would do it myself. This is not something anyone other than a Chrysler dealer can do. My unhappiness about this is another matter. I was told that they could install it right away. Another plus. I asked if the mechanic had done this before and he said many times. Another plus for Avondale Dodge. Less than an hour later, it was done! No pain, quicker than quoted and a better price than quoted. Another plus for Avondale Dodge. I do not know if this is common for Avondale Dodge, but being a mechanic years ago makes me critical. You all know that this level of service is not common. I believe that any company that under-promises and over-performs deserves a great review, so here it is. More

In short: I purchased an 07 Charger RT; worst thing I ever did... In service 12 times in 3 months and continues... I am discontinuing to pay for at this time... Horrible in every aspect.... Check engin ever did... In service 12 times in 3 months and continues... I am discontinuing to pay for at this time... Horrible in every aspect.... Check engine light twice; check gas cap twice; front end coming apart; brakes squeaking and continue still to this day with 80% left in life "they say".. Absolutely a bad decision all the way around.... Buy Chevrolet from Van Chevrolet if you wanna be treated right and get a long lasting vehicle.... More

Bought Journey 09, almost 2 1/2 years ago. Never told me that the car was assembled in Mexico and used 75% parts made from there as well. Problem after 3 weeks, engine light turns on. 1 week later winds that the car was assembled in Mexico and used 75% parts made from there as well. Problem after 3 weeks, engine light turns on. 1 week later windshield wiper malfunction, turns on with the switch being off! It took 2 weeks to fix it. They also had to replaced the black trimming on the car because it was getting bubbles from inside out. The brake pads had to be replaced under 25k miles by my choice and preference of mechanic (not the dealership)mechanic said it was a cheap brand. Now i had to leave the car at the service dept on Friday 9/10/10 because they couldnt fix the front passenger window (not working)! I got a call the next day 9/11/10 and told me to bring my remote lock key and also told me that hey have figured out the problem. But as soon as i got there, my service advisor told me that it was not fixed and had to leave the car till Monday. (Keep in mind that I live about 40+ miles from the dealership). Brad told me that the technician with 30+ experienced was working on it but still couldnt figure out the problem. They have to wait till Monday (9/13/10) to call the star coporate technical service support for help. The car has a little over 25k miles on it but yet it felt like an old used car after with all these problems occuring. One more thing, just found out that the battery is located underneath the wiring module and among other things in the way. You have to take the tire out to to replace the battery! This will be a pain and a lot of labor just to replace the battery!!! That's it for now until next time :-( More

My daughter and I went in to purchase vehicles. She choosed a brand new dodge ram and I choosed a Chrysler 300 used. To start..we had our discussion about price and interest rates. I thought we were ve choosed a brand new dodge ram and I choosed a Chrysler 300 used. To start..we had our discussion about price and interest rates. I thought we were very clear up front and they lead us to believe that what we said for was a done deal. After my Chrysler was damaged by salesman..I picked out another. They said everything would be the same price wise. My daughter and I drove off the lot with out new cars and happy with the payments. This was Sept 1, 2010. I get a call Sept 8, 2010 that there is a problem both me and my daughter had to come down to the dealership. I guess they have you drive the car a week and get you back in for the bait and switch finale. I was the worst experience I ever had with a dealership. Trust me..if you decide to do business with this dealership (avondale Dodge arizona) bring your own vaseline. My daughter and I left without our vehicles, after a week of loving our cars. Most people would buy the bait in switch after having the cars for a week. Sadly we didn't and left very very very unhappy. More