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Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
1,818 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 28, 2024
Went for an oil change. Wait time was about an hour. Better than in the past. The from the moment I arrived I was greeted by the sweetest girl. I wish I knew her name. She h Wait time was about an hour. Better than in the past. The from the moment I arrived I was greeted by the sweetest girl. I wish I knew her name. She handled my reason for being there. I checked on my car and Serenity who I wasn’t assigned to took over and took care of me since the other was with a customer. Great employee and hope she gets this recognition More
by Teachchavez
Employees Worked With
Serenity
April 27, 2024
Service was terrible told it would take 1 1/2 hour took over 3 and once I went to ask about vehicle wow it JUST got done then another 20 minutes to pay an d leave over 3 and once I went to ask about vehicle wow it JUST got done then another 20 minutes to pay an d leave More
by Jhnlovato358
Employees Worked With
Service Dept
April 27, 2024
I made an appointment for 10am and dropped off at 9:45. I didn’t leave till after 6pm. I received a call at 11:44 saying they had completed my oil change but discovered all four break pads required repla I didn’t leave till after 6pm. I received a call at 11:44 saying they had completed my oil change but discovered all four break pads required replacement, not just the back pads. It doesn’t take six hours to replace brake pads, I’ve done my own brake pad replacement. IHowever, you can’t change $500 for labor and complete the repair in a reasonable amount of time. I was the last customer to leave the service department last night. My plans for the day were ruined. When I was given the invoice, I was charged for the oil change. I had purchased 3 additional oil changes at a discounted rate in October which the technician couldn’t verify, but gave me the service yesterday for free, but I had already purchased. Yesterday was a major inconvenience for me. Your service can’t complete an oil change in less than 3 hours. Why schedule an appointment if you can’t manage the service? I get excuses every time I come. I’m not going to continue to come here. I took my wife’s Honda CRV to Perfection and only had one scheduled service take more than 90 minutes. Even with an added service to balance and rotate the tires. Again, there is no reason why what I scheduled and what was added should have required over eight hours to complete, other than to charge a full days labor charge. I asked to have the service manager call me this morning, it’s past noon. I was extremely agitated last night last night. I didn’t want to spend one more minute there last night, but not following up with me this morning displays another level of horrible customer service. More
by Rob Goff
Employees Worked With
I met with nobody listed above. I had a scheduled maintenance appointment
April 26, 2024
The service department is extremely friendly and helpful. Angel Santos was able to explain the services needed and the reason for them in a very friendly and timely manner Angel Santos was able to explain the services needed and the reason for them in a very friendly and timely manner More
by nndhcalcat
Employees Worked With
Angel Santos
April 26, 2024
Advisor was extremely helpful and professional. All work performed promptly as Promised. Nice facility and all employees were courteous and friendly All work performed promptly as Promised. Nice facility and all employees were courteous and friendly More
by T
Employees Worked With
Anrianna
April 26, 2024
I really appreciate this clean and organized dealership. I especially appreciate my service advisor, Rich. He is professional, always keeps me informed when my car is in for service and provides advice/sugg I especially appreciate my service advisor, Rich. He is professional, always keeps me informed when my car is in for service and provides advice/suggestions that are reasonable and help me extend the life of my car. I trust him. The wait for service to be completed is also reasonable. Larry H Miller Toyota is the only place I take my car for service. More
by mp
Employees Worked With
Rich Pohl service advisor
