Larry H. Miller American Toyota Albuquerque

I'm disappointed in today's service. It took more than 3 hours for an oil change and wiper blade replacement. I received the email with 13 recommendations, at thousands of dollars, to wh It took more than 3 hours for an oil change and wiper blade replacement. I received the email with 13 recommendations, at thousands of dollars, to which I checked "not today." I reviewed it, but found no submit button. I assumed it went through. Then, sitting 20 feet from the service manager, after more than an hour I approached, and was told they were waiting for the online response, the work was completed. They knew that I was waiting. So is this what service has come to..putting all the responsiblity on the customer, with a number of service representatives were crowded around one desk joking, while a customer is a few feet away waiting for her car? I purchased my Prius there, and had every service for the past 12 years there. The warranties are gone, so I might as well find service where employees value customers, instead of hiding behind some offensive application. Lori Killough More

Thanks to Will Talbott, Mike and mechanics for lubing my door that was very hard to open. door that was very hard to open. More

Excellent service advisor attentive helpful friendly efficient professional. Would love to have her each time I have service efficient professional. Would love to have her each time I have service More

Always excuses for not doing things that were supposed to be included in the price of the vehicle. Ie fixing a scratch on the fender. Many more instances of not caring about the customer after the sale.☹️ be included in the price of the vehicle. Ie fixing a scratch on the fender. Many more instances of not caring about the customer after the sale.☹️ More

We've purchased two cars so far from American Toyota, and will return here to replace these vehicles when they wear out (it will be a while, they're Toyotas). We continue to bring vehicles here for service. will return here to replace these vehicles when they wear out (it will be a while, they're Toyotas). We continue to bring vehicles here for service. We have been very pleased with the professional atmosphere. The service department is great: it's very easy to schedule appointments online, and I often wait for my vehicle if it's just an oil change because it's quick and their waiting area is comfortable. I have confidence in the service associates and mechanics. More

It was a very bad experience. i will never recommend anyone to go to this toyota for any service. They are ridiculous . i will never recommend anyone to go to this toyota for any service. They are ridiculous . More