Larry H. Miller American Toyota Albuquerque

Everything went good until I found out that they put the wrong paper in my window as temporary registration. They don’t return calls promptly wrong paper in my window as temporary registration. They don’t return calls promptly More

I am referring only to the Service Department in this review. I brought my 3 week old Tacoma in because the sensors were malfunctioning. The technician decided the wheel was out of alignment and could no review. I brought my 3 week old Tacoma in because the sensors were malfunctioning. The technician decided the wheel was out of alignment and could not be realigned as something had twisted. I went to a body shop American recommended and the technician said the housing on my rear axle was twisted. How did I do that? This is a Tacoma TRD Sport. They said it was similar to damage from going into a ditch. No ditch, folks. There is no other damage on the truck. Nothing is scratched, the plastic has no damage. The technician told me what needed to be replaced. I took it back to American and their technician agreed and said they could do the work. He mentioned the parts he would need, and the service person, Andrew, said “I hope we don’t have to get a package of parts.” Foreshadowing. After an hour, he came back to tell me the parts were $18K and with labor and tax I was looking at $22K! I looked him in the eye and asked if he understood how ridiculous that quote was. His response? “You have insurance.” I took it to another dealership and an independent shop. They both came back with the same diagnosis and very different prices. The work was finally completed for $6300. Still a ton, but it is too obvious what this Service Department is trying to pull. More

The worst dealership experience I have ever had. The service "manager" Andy is disrespectful and rude and the service team is incompetent (at best). The service "manager" Andy is disrespectful and rude and the service team is incompetent (at best). More

If I could leave a 0 star review I would. I bought a used 2019 VW Altas in September. Upon driving the vehicle off the lot, I realized there were issues with the radio in that I could not adj I bought a used 2019 VW Altas in September. Upon driving the vehicle off the lot, I realized there were issues with the radio in that I could not adjust the volume. A week later the low battery alert popped up, and not long after that the check engine light. I brought it in for service to fix the issues and was told that I’d need to bring it back. Initially I was happy that they would fix this with no added cost. It took almost a month for the service team to contact me and let me know that a rental was ready for me. Upon initial inspection of the rental vehicle everything seemed to be in order. When I got home, my husband noticed scratches on the front bumper on both sides. I had the rental vehicle for 19 days and drove it only a handful of times. In total I used about 6 gallons of gas or just over a quarter tank. When I brought the vehicle back, their team told me that I was responsible for the “damages” on the vehicle and that I must have hit the curb on both sides. They then requested that I either pay out of pocket for the damages or put in a claim with my insurance. I know for a fact that these damages were not made by me, and was advised by insurance and legal team to request additional history on the vehicle. I still have yet to hear from management or the point of contact referenced in paperwork for the rental agreement. Also, when I received the keys for the vehicle that was in the shop, nobody told me where it was parked so I had to scour the parking lot to find it. This is by far the worst experience I’ve ever had at a dealership in my life. I would not recommend to anyone. More

Recently brought car in for oil change covered under warranty. We saw that the service team brought car out but did not call us so we asked if our car was ready. They looked up car and said no, must h warranty. We saw that the service team brought car out but did not call us so we asked if our car was ready. They looked up car and said no, must have been another car. An additional hour went by before they called us and…. Guess what, it was our car! Second thing, the oil started leaking almost immediately after returning home. My husband took a look nd they had cut a washer in half to try to fit instead of using appropriate sized washer. He had to replace washer and refill washer himself. How can we ever trust this servíce department again?!!! More

Today as a customer waiting for my car to be serviced, I witnessed the most awful treatment of an employee with one of the managers screaming so much profanity and saying "get the f*** off the property" rep witnessed the most awful treatment of an employee with one of the managers screaming so much profanity and saying "get the f*** off the property" repeatedly at a young man which seemed to be totally compliant with everything they were telling him. I heard the employee get understandingly upset and tell the manager "stop acting tough" and proceeded to walk away" The manager was following him and was yelling so loud I'm sure the whole building heard what was happening, and he told the employee "what are you going to do about it" and made fighting gestures. Regardless of what that employee did, the manager shouldn't have blown up at him screaming profanity and using theatening gestures, especially in front of customers and children waiting in the service area. If I were that employee, i would call an attorney immediately if he's still working there. The whole situation was very unsettling and extremely unprofessional, I expect more from a company like Larry h Miller. I will definitely not be back here for any service with my family as long as they employ disrespectful management like this. I hope the corporate office sees this and takes action. I went to the website to find the managers information. His name is Philip (Phil) Saunders More

On 9/24/24, I visited Larry H. Miller American Toyota to look at a 2017 Lexus Rx350. After the test drive, I was prepared to discuss the price. The salesperson Eddie assumed I was Miller American Toyota to look at a 2017 Lexus Rx350. After the test drive, I was prepared to discuss the price. The salesperson Eddie assumed I was willing to pay the listed price and began gathering my information to run a credit check. I explained that I wasn't looking to pay the listed price and Eddie, then stated he works for me and inquired about my offer price. After a brief discussion with someone, Eddie came back and stated that they would prefer to show me something within my price range. I was surprised by this because my offer was based on thorough research and not on my budget constraints. I had done my homework and found that the vehicle was overpriced by thousands. The only counteroffer I received was a $500 reduction, with the explanation that the dealership had invested a significant amount in the vehicle and had paid more than my offer price. In my experience, I have always found dealerships willing to negotiate, but it seems that this dealership may have a different approach. It appears that they are doing well without needing to negotiate their inflated prices. If you plan to negotiate, be prepared for potential disappointment due to their pricing strategy. More