Larry H. Miller American Toyota Albuquerque

Khoa was a gave really good costumer service, and he was trusted with my car. He explained to me what the problem was and offered a solution. Khoa has really good energy and I am going to recommend my frien trusted with my car. He explained to me what the problem was and offered a solution. Khoa has really good energy and I am going to recommend my friends and co workers to him, and this company. More

My vehicle broke down near Rio Rancho at 5:10pm. I was stuck with my 2 year old daughter and didn't know what to do. I contacted American Toyota's service department and Lesley Brown answered the phone. stuck with my 2 year old daughter and didn't know what to do. I contacted American Toyota's service department and Lesley Brown answered the phone. She heard the distress in my voice and told me not to worry that they would have the vehicle towed to the service department and they would provide me with a loaner while they figured out what went wrong. I arrived to the dealership about 5 minutes before they closed and Lesley and the service guy Adrian Medina waited there for me. Adrian was very calm and patient while I explained what had happened to my vehicle. Lesley and Adrian both put me at ease and never made me feel like I was holding them up from going home. I really appreciate their efforts. I will recommend American Toyota to all my family and friends from now on and it is all due to these two individuals. Thank you. More

I have felt pressured by sales people in the past for other brands of cars, but felt relaxed and welcomed at LHM American Toyota. Clay Schroff and Phil his "boss" were really cool and were determined to other brands of cars, but felt relaxed and welcomed at LHM American Toyota. Clay Schroff and Phil his "boss" were really cool and were determined to get me financed, Clay especially, was soooo welcoming that he made purchasing a vehicle simple and fun. In addition, assisted with programming the Entune audio system. The whole purchase from start to finish was a snap. Thanks Again Clay Schroff....Hugh Rosen( new Prius C owner) More

My husband and I went in to look at a used Mini Cooper they had on their lot. Matise, the salesman found their was another one in the back that had been taken in the day prior. It hadn't even been washed they had on their lot. Matise, the salesman found their was another one in the back that had been taken in the day prior. It hadn't even been washed yet. We asked how much Matise said $12,000 (this particular one blue booked at $17,900, so we were very interested). We inquired about the broken windshield, and he assured us they would repair that at no additional charge. We test drove the car and loved it. We knew it would clean up nicely. We had no trade in as we were buying our second car. My husband and I had always privately financed, but checked with our bank and were told that yes, we would qualify for financing through our credit union at 3% APR. This was the first time we had ever purchased from a dealer. Matise brought over the finance guy. They assured me that my salesman had made a mistake on the price because it was actually $13,000. (That is still a great price for the car, so we agreed.) Then they told us that they would not pay for the windshield to be replaced at that price, it would be an additional $300. After some complaining, etc we agreed and told them we would be back tomorrow with a note from our Credit Union. Financing guy says, we can get you financed here through your credit union, insisted on it. Came back with a 9.75% APR. My husband really wanted the mini, and even with that we are still under the blue book value of the car, I begrudgingly signed the paperwork for the car and got the $5,000 down payment check. It was surprising when I received a phone call a week and a half later from Chase financial asking me to correct or verify my references. (I was livid! Chase lends predatorially and this was supposed to be through my bank!) I asked them about the two references I gave to the dealership, they said they had 4 from me. The first two they were able to verify, the last two they could not. I asked who else they had, they told me the names, I was shocked. I didn't know these people. I asked my husband, he said he didn't give any references to the dealership. I asked it the handwriting was the same from the first two, to the last two references. It was not. I asked where they got that information from and was told the dealership turned over the references. In the end we discovered that someone in the financing department had fraudulently put down 2 references from the phone book! We went down the next day to the credit union where we were told we would have to go back to the dealership to get the note transferred. We did and confronted them about the fraud and shady practices. They denied putting the references in fraudulently and insisted that I must have given Chase those references. We got the note changed, but not without some difficulty (but 6.75% APR is worth the battle.) I would never buy a car from them again, I tell everyone I know not to buy a car. We have already placed a grievance with the consumer protection agency for the fraud. P.S. American Toyota Scion get a healthy kickback when the financing goes through Chase. I have also since sold all of my stock from JP Morgan Chase. More

My Name: Greg Hobbs Vehicle: 2011 4runner SR5 My Name: Greg Hobbs Vehicle: 2011 4runner SR5 Mileage: 16531 (still under warranty) Date of service: March 7, 2012 Date of purchase: May 2011 My Name: Greg Hobbs Vehicle: 2011 4runner SR5 Mileage: 16531 (still under warranty) Date of service: March 7, 2012 Date of purchase: May 2011 Problem: Latch that holds the console lid down broke this morning (it's a plastic part). Called parts department at this dealership - they had the part and agreed to hold it for me. Visited the service department at lunch time. Explained that I was in a big hurry and showed them the broken latch. Employee told me that the vehicle was under warranty - I told him that the service department had the part. I offered to get the part and install it myself (only 2 screws). He explained that I would have to pay for the part under those circumstances and that I should let them do it ( free for me ). I reiterated that I was in a hurry - he said they could have it done in about 30 minutes. One hour later, they came to the waiting area, told me that the part was not covered under warranty, they had not installed the part, and that I could take my car. No part - no work done - a waste of my time and patience! I had to buy the damned part - only $15 - then watch 3 service managers look for a screwdriver to install it in my car waiting in the exit driveway. Took them less than 5 minutes. For $15 I would have purchased the part right away and installed it myself - just move on. Those jerks made me wait an hour to tell me that the part was non-warranty; well what can I say. I would've given the part away to make the customer happy for having to waste an hour. Complete incompetence in the service department!!! Fine guys in the parts department, but I will never use their service department again. A real shame that both of the Toyota dealers in Albuquerque are Larry H. Miller. I hope I have a better experience at the other dealership's service department. More

I brought my truck in for warranty service multiple times. First was a blower motor fan that was making noise. After a few months the part came in this was replaced with Michael as my service rep. Mon times. First was a blower motor fan that was making noise. After a few months the part came in this was replaced with Michael as my service rep. Months later the same chirping noise was back, "new redesigned part" was then installed. Returned due to a harsh ride condition with a heavy load, TSB T-SB-0359-10. Michael assured me the TSB would eliminate the harsh ride. Parts were ordered and he called when parts arrived. Springs were installed. When they brought the truck back to me they had scratched the door, they then tried to say the damage was already there. When I pointed out that there was paint remnants (blue) surrounding the damage from their lifts they conceded it was their fault and had the door repainted. After the spring install I noticed that one side of the truck sat higher than the other and there was vibration, I promptly called Mike and he said to let the springs settle in. I then took my truck to Firestone to have the alignment checked they noticed that the springs were on wrong and that there was some writing on my transmission crossmember reading "this guy is gay", no other human had been under my truck other than American Toyota. Called and spoke to Tim (as Michael was no longer with American) he made promises up and down that they would take care of me. Brought the truck straight from Firestone and had Tim put the truck on the lift to take pictures of the libel and to inspect the springs. One of the techs noticed that the bolts on the mounting bracket were improperly torqued causing the spring to be preloaded. Tim insisted that the reason for my vibration was due to my tires so he had them swapped out with another Tacoma stock wheels and tires. I explained to Tim all the trouble I had in the past with their service department and as I was relaying this to him on our test drive we noticed a strange noise and a different vibration. He pulls the truck to the side of the road and we find that the wheel had been flopping around, the lug nuts had been loosely put on. Tech returns to our location and torques down the nuts. Test drive reveals that tires are not the issue. I asked Tim to keep me apprised of what he had done about the libel, never heard anything about it again. New "re-redesigned" blower motor installed for the third time and rear differential ordered. Returned to dealer they replace the diff. due to a bearing that went out. Truck again returned to me with new scratches on the door frame. At this point I am so sick of dealing with the utter carelessness of the service dept. Truck still vibrates until you put it into four wheel drive the vibration then disappears. Bring truck back for more diagnosing, they come up with nothing. Bring in a Toyota tech from out of town, also stand around scratching their heads still trying to blame my Duratrac (265/75) tires. I try to slowly explain that it can not be the tires, they did not change from 2wd to 4wd. They tell me that they can't find anything wrong and recommend their sister dealership for further service. This and other experiences is why I buy my Toyotas from Beaver in Santa Fe. Their new car sales have always dealt professionally with me. I did not want to make the 45min trip to service my vehicles, figured it would be a waste of my time and money, as it turns out I was wrong. While on vacation in Boise ID Peterson Toyota took a look at my truck and had a much more knowledgeable, professional and receptive staff. They inspected the transmission and transfer case (which American did not do) I wish that they could be my service providers but alas I have to live in the city of crappy Toyota service departments. American/Larry H Miller Toyota has the worst group of management level employees in the customer service profession I have ever encountered (as other reviews already stated). They have complete disregard for your property, time, and customer input. More

Double-talking with hard sell of in-house financing & complete lack of integrity. These idiots must have thought I just fell off the turnip truck. The Chevy Avalance was priced at $23995. I ga complete lack of integrity. These idiots must have thought I just fell off the turnip truck. The Chevy Avalance was priced at $23995. I gave them the keys to my trade in. Their holding these became a form of kidnapping or being held hostage. I cannot abide that tactic. Then the salesman brought a sheet of what the shop cost of preparing the Avalance was. My position was that prep cost was not relevant to me. They said the price had to include that & suddenly asking price was now $26995. Three thousand increase - no way. My trade with book value trade in was $5000. Their first offer was for $2000. I protested so the sales manager slid trade in up to $6000 but that was with the jacked up sales price. I had detected two other potential customers walking out over them being treated in an insulting manner. I joined their ranks & raised my voice in criticism of the slippery slope pricing environment & rhetorically asked if they had many people walk out. I almost forgot about the twice being hard sold on in-house by the salesman & again by the sales manager. Sure they increase income with finder fee commissions. Incredible to run into such slimy used car salesmen type tactics when they represent one of the highest quality products. Never will I ever set foot in that place again & will advise against them. More

After having negotiated a purchase with another NM Toyota dealer and having that vehicle sold out from under me I stopped by American Toyota 4 days later to see if they had a 2011 Tundra Crewmax on their lot dealer and having that vehicle sold out from under me I stopped by American Toyota 4 days later to see if they had a 2011 Tundra Crewmax on their lot. I explained my prior experience to Hiram Herrera the sales person who seemed willing to help out. They didn't have one on the lot but found one on a truck coming in from Phoenix. We negotiated a deal and I put down a deposit and filled out the preliminary paperwork with the truck to be ready for pick up the next day. I called at 8:00 the next morning and was told by Hiram that the vehicle would need to be prepped and that we could complete the transaction at 2:00 pm. Imagine my surprise when I was called at 2:30 to be informed that the vehicle I was to purchase was sold to someone else... Not real happy having had negotiated purchases twice and still not have even seen a truck, I called Bill Stahlin, the sales manager who said he was not happy about it either but really could do nothing about the circumstance and made no offer to rectify the situation. Just another business day in New Mexico... Several weeks later I received a call from Hiram to say he had a vehicle on the lot I would be interested in (a 2012). I made an appointment to visit the dealership that afternoon and had to start the negotiation process from step one all over again. This time I made it clear that any conciliations would have to be made by the dealership which they would not do. They tried to sell me a much less equipped vehicle for more money and even played games with the already agreed to trade in value. Needless to say no deal was made and they can keep their overpriced inventory. I used dealerater.com to find Street Toyota in Amarillo and negotiated on the internet within 36 hrs of my last meeting with American. I went to Street Toyota in Amarillo and made the purchase without the games, getting a much better vehicle in the process. It is totally worth the effort to leave NM if you must buy a Toyota and want to be treated like a paying customer rather than a hostage. More

I originally bought my Prius at American Toyota, being a cash sale it was a fairly simple process. My main gripe is with the service department, I had brought in the Prius with a noticable issue with the f cash sale it was a fairly simple process. My main gripe is with the service department, I had brought in the Prius with a noticable issue with the front end suspension. In the later part of the day I received a call from my wife, she had been told by the service rep that our car needed all new struts (front and rear), and along with that about $700 worth of maintenance not covered by our warranty or extended maintenance package, for a total bill over $2000 plus tax. I reached the service advisor after a few calls, and he explained that both front struts were completely blown out, and the rears had been leaking (which meant they needed replacement as well). Along with that he went on to describe the $700 maintenance work, including "extremely dark" brake fluid that surely needed to be drained and flushed, along with a drive belt that was "cracked" and could go out at any time. Needless to say I declined the additional services, as well as the struts, as I was going to get a second opinion. I went to another mechanic, And decided to go ahead and replace all four struts and the cost was under half of what American Toyota wanted. Come to find out, only one of the struts was actually in blown out, and on had a minor leak.. Not too bad until the rear struts were pulled and found to be in perfect condition, with ZERO signs of a leak. Then on to the "necessary maintenance" the drive belt was replaced for nearly $100 LESS THAN the dealers quoted price (even though the new mechanic said it didn't need replacement), and the brake fluid was the EXCACT same color and constancy of the brand new fluid in the bottle. Further found out that the dealer never even pulled the Air filter or cabin filter during it's "comprehensive" maintenance check, as they both were in desperate need of replacement, I suppose these weren't big enough tickets to bother with. All in all my total bill for service elsewhere was a third of what American Toyota wanted, keep in mind that most of the maintenance recommended wasn't even necessary. In the end this is simply terrible timing on behalf of American Toyota, as my wife and I are currently looking for a new car for her, and sadly to say I just can't bring myself to even shop for a Toyota, despite owning four other Toyota's in the past. I feel like they are attempting to commit fraud on their customers and have zero confidence in American Toyota's Service Department.. Not to mention the flock of sales buzzards hovering around like panhandlers... More