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Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
1,818 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 03, 2024
From the moment I walked in I was greeted with care and kindness by your personnel. My questions and concerns were graciously facilitated. Beginning with Jaeden walking us to the person In ‘parts we neede kindness by your personnel. My questions and concerns were graciously facilitated. Beginning with Jaeden walking us to the person In ‘parts we needed to talk to. Viviana was another person who helped get answers and of course Martin Quintana getting an issue resolved. All went smoothly and made my first oil change a positive experience. Thank you. More
by embudogal
Employees Worked With
Jaeden, Viviana and Martin Quintana, my Service Advisor
April 02, 2024
Scheduled an appointment at 9 a. m., for an oil change and tire rotation. It took 2 hours for it to be completed. I was told a text message was sent to me but I never received it. I s m., for an oil change and tire rotation. It took 2 hours for it to be completed. I was told a text message was sent to me but I never received it. I sent a message that was not read until I the notified me vehicle was ready. I was also sitting in the waiting area the whole time. This makes me think twice about buy the care package and taking my vehicle to Jiffy Lube. More
by Gwen
Employees Worked With
Services-Martin
April 02, 2024
Wish I could give zero stars. Terrible service, no responsibility to their statements, forget about making an appointment- those don’t matter. Terrible service, no responsibility to their statements, forget about making an appointment- those don’t matter. More
by jtruitt
Employees Worked With
Some Adriana in service… no remorse, no responsibility for her actions, no accountability, no respect to customers.
April 02, 2024
Excellent service, prompt, courteous, informative, and devoid of pressure to accept unessential services. Waiting while the service was handled was comfortable and a good environment. My service manager w devoid of pressure to accept unessential services. Waiting while the service was handled was comfortable and a good environment. My service manager was attentive and explained every service and its’ level of urgency. Will Talbott treated me with respect and helped me understand the best way to schedule maintenance for my budget and to keep the car in good operating condition. Very pleased! More
by alan
Employees Worked With
Will Talbott, service
April 02, 2024
Everybody was very helpful and professional. We always had great service for the past 8 years. We will always use them to work in our vehicle. We always had great service for the past 8 years. We will always use them to work in our vehicle. More
by cadteacher2020
Employees Worked With
Martin Quintana
April 02, 2024
Great service experience. Well staffed and communication via text was seamless. Service advisor caught an overcharge on the invoice and reversed it before I even saw it. Well staffed and communication via text was seamless. Service advisor caught an overcharge on the invoice and reversed it before I even saw it. More
by carol
Employees Worked With
Service advisor
April 02, 2024
Went in for scheduled maintenance. Staff was friendly, my service advisor Will Talbot did an excellent job explaining the service required as well as keeping me informed. Staff was friendly, my service advisor Will Talbot did an excellent job explaining the service required as well as keeping me informed. More
by gabe.chanez
Employees Worked With
Will Talbot (Service Advisor)
