Landmark Honda - Service Center

I have been dealing with Landmark Honda since 2005, having purchased 3 cars from them. Milton Cruz has been my service advisor since then and I have never had better service from anyone. He always kn having purchased 3 cars from them. Milton Cruz has been my service advisor since then and I have never had better service from anyone. He always knows me and greets me by name whenever I get there, listens to what I want done, recommends things I should do and not do at that time, and basically, goes out of his way to be sure that I am satisified. While I am waiting, he checks with me to let me know the progress of the work and lets me know when the car is ready and always thanks me. I could not ask for a better service advisor. I would hope that this dealership and Honda realizes what a terrific employee they have and they honor him accordingly. More

I brought my Odyssey in today because the battery died over the weekend. I did not have an appointment but Sean took care of the van right away. He replaced the battery and I was out of there in a jiff! over the weekend. I did not have an appointment but Sean took care of the van right away. He replaced the battery and I was out of there in a jiff! Great service! I've used Landmark Honda for service on our Civic as well and have consistently had the same outstanding customer service on all occasions. We will continue using your dealership while we are living in Alexandria. More

I was traveling and my 08 Accord as I was going back home to Pittsburgh, Pa. and I had a radiator hose go out. It was 4:30 on a Friday. I was so impressed by the way Mr Cruz handled the situation. Every othe to Pittsburgh, Pa. and I had a radiator hose go out. It was 4:30 on a Friday. I was so impressed by the way Mr Cruz handled the situation. Every other dealer said they couldnt get me in until Monday afternoon. Mr Cruz & the entire Landmark crew got me back on the road within 2 1/2 hours. By the way, they close at 6pm. To stay late to get me & my family back on the road the same day is not just good service, it was AWESOME! I highly recommend Landmark Honda! More

I brought my 2008 Honda Accord in for service and dealt with Russell Lloyd. He was very kind, polite, and professional. Russell went out of his way to make sure I had a great experience with the dealership with Russell Lloyd. He was very kind, polite, and professional. Russell went out of his way to make sure I had a great experience with the dealership. The service was completed quickly and correctly. I would highly recommend bringing your vehicle to be serviced here especially by Russell. More

First let me start off saying that Milton, Service Advisor, your Excellence in service, knowledge, kindness and sincerity, efficiency, and integrity is a few of the words I will use to describe him. Advisor, your Excellence in service, knowledge, kindness and sincerity, efficiency, and integrity is a few of the words I will use to describe him. Milton is an outstanding example of customer service and definitely knows his product line. My experience with Milton is "Top Notch" and I wouldn't dare think of taking my vehicle someone else for service, unless of course, Milton transferred to another dealership. I have a 1999 Accord w/139k miles and it's purging like a kitten, thanks to Milton. On my last visit, I dropped off the vehicle around 8am with complaint of grinding noise being heard under the hood/engine area. Milton called within an hour to let me know what the issue was (alternator was going bad)...get this, it was under warranty bc we had it replaced previously. As a result of Milton's honesty, we did not incur a charge for this service. Don't think that would have happen at the other "Stealerships." I had no idea this item was replaced in the past; save us $. I have been taking my vehicles (Toyota 4-Runner as well)to this dealership for years and my relationship with Milton is the best, couldn't ask for a better Service Advisor. Again, one happy and satisfied customer all because of the service I have always received from Milton and this dealership. You are the "Best" Milton. Satisfied and Loyal Customer Quinton More

GeGe Showers is a very polite service advisor. She explained everything to me and I appreciated it. She offered a rental car to me so that I would not waste my time sitting in the waiting room for th explained everything to me and I appreciated it. She offered a rental car to me so that I would not waste my time sitting in the waiting room for that long of a time. She did an excellent job accommodating me. More

Milton Cruz is always a pleasure to work with. He is very knowledgeable about the vehicles he services and never tries to oversell the job. He listens, offers a good solution at a reasonable price and very knowledgeable about the vehicles he services and never tries to oversell the job. He listens, offers a good solution at a reasonable price and doesn't push unnessary products. More

On 3/14/20012 I was a showing a service agent the lock problem I was having with my 2007 Honda CRV in the service line right outside of the shop. A very irate customer was being extremely belligerent wit problem I was having with my 2007 Honda CRV in the service line right outside of the shop. A very irate customer was being extremely belligerent with Brian Cail involving the cost to fix his vehicle. His language was more than offensive and he was being both rude and disruptive. Mr. Cail remained extremely calm and professional even when this customer told him "to get out of my face - this is f....... ridiculous". Still Mr. Cail tried to diffuse the situation. He never lost his cool and was polite and calm throughout the entire exchange. When going into the service area to process my service order, this customer told Mr. Cail that he wanted to know his name and would " NEVER, NEVER buy another Honda from Landmark Honda because of him". I just wanted the powers to be to know that if there is a negative report filed on Brian Cail, it is totally not true and I applaud him for his calm and composed demeanor. I have always been very happy with the service agents at Landmark Honda, especially Sean. I feel like I have always been treated with respect and manners and honestly. More

Do excellent work and always go the extra mile. Sean is a pleasure to deal with. I highly recommend the service department at Landmark Honda. pleasure to deal with. I highly recommend the service department at Landmark Honda. More

I have been taking my minivan to Sean at Landmark Honda for more than 7 years. He is professional, answers all of my questions, clearly explains things, returns calls promptly and is always friendly and v for more than 7 years. He is professional, answers all of my questions, clearly explains things, returns calls promptly and is always friendly and very polite. More