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324 Reviews of Landmark Honda - Service Center
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January 18, 2019
Top Honda! I personally recommend Landmark Honda’s representative, Jenna! All of my issues on my 2009 Honda have been addressed. I have complete confidence in I personally recommend Landmark Honda’s representative, Jenna! All of my issues on my 2009 Honda have been addressed. I have complete confidence in my repairs at Landmark Honda and I appreciate how hard Jenna works to make every repair cost effective. This Honda should get the highest ratings in the National Capitol Region. 10+ and 5 stars plus! More
by HondaFan
Employees Worked With
Jenna
January 02, 2019
Will Miss The Excellent Service I Received Here I was a very satisfied customer at Landmark Honda for 15 years until I moved this fall. I purchased two Honda-CRVs here. I have no complaint about t I was a very satisfied customer at Landmark Honda for 15 years until I moved this fall. I purchased two Honda-CRVs here. I have no complaint about the sales staff or service staff. Sean was my primary service team leader. The alternates were Jay & Jenna. These three representatives were professional, personable, patient and went the extra mile to ensure my satisfaction. They made sure I understood the services to be performed. I NEVER felt they were conning me or piling on. Each were more than deserving of the awards they received. I only hope the next Honda location I have my SUV serviced at is half as good as the service I received during my 15 years in VA. More
by sevenrock
Employees Worked With
Sean, Jay & Jenna
October 26, 2018
I got kicked out from service station !!!!!!!!!! “Mr Service Manager” walked me out of your service station telling everyone that I am not welcome here anymore when the “Mr Service Manager” (Brian) a “Mr Service Manager” walked me out of your service station telling everyone that I am not welcome here anymore when the “Mr Service Manager” (Brian) attempted to charge me 2 times for the same service. When I questioned him about why the 2nd charge, he stated that I signed for it upon drop off. Which is total bull crap. The first invoice I paid $139 and I was NEVER told upfront about a diagnostic or checkout for a TIRE PRESSURE LIGHT!!! On the invoice it even states (typed in) “No authorization at this time - Checkout Only”!! Clearly, upon original drop off I did not approve a diagnostic, but I still paid it at the end regardless. The second trip in I was told I owe 75. At that point when I asked why, the “Mr Service Manager” immediately backed off and said he will not charge me.... but then announced to your entire service team that I am not welcome. Hopefully this will help assess your Grade A Service Manager (he’s actually an assistant service manager that claims to be the top dog). Maybe he is costing you more than just 1 customer. Hope this helps. This is Brian Cail we are talking about. More
by Life is good
Employees Worked With
Brian Cail, Alina Iturbe
May 25, 2018
HORRIBLE CUSTOMER SERVICE ! As a customer you want to feel welcomed and at this dealership you feel quite the opposite. They just want you in an out. I took my vehicle in for a r As a customer you want to feel welcomed and at this dealership you feel quite the opposite. They just want you in an out. I took my vehicle in for a recall repair and Jay Watson did not do his job as I asked what the process was he just said I dont know thats how it is and thats that. I asked to speak to the service manager and he backed up Jay and did not provide me with the information for MY car. I dont even know if my vehicle is safe to drive!!! I am currently at Brown's Arlington Honda and they have treated me with excellent customer service!! Maybe since im an older latina woman with a 2001 Honda Accord they feel that they can treat me differently. Little do they know I own 4 Honda's and this 2001 Accord is my baby since Ive have it for years !. More
by ISPEAKTHETRUTH
Employees Worked With
Jay Watson Larry the service parts manager
March 09, 2018
Great Service I have bought two new cars and have had 100 percent of my maintenance done at Landmark Honda. Milton Cruz has been my service manager for over ten ye I have bought two new cars and have had 100 percent of my maintenance done at Landmark Honda. Milton Cruz has been my service manager for over ten years. He is completely dependable and courteous. I know I can count him to keep my cars running at their best. I would not consider going anywhere else for service or a new car. More
by Jmitch3019
Employees Worked With
Milton Cruz
July 25, 2017
Maxwell ogbe This is a good person he give me good dell I happy with this dell And thanks for sale manager And finance manager This is my first time experienc This is a good person he give me good dell I happy with this dell And thanks for sale manager And finance manager This is my first time experience about the by car so over all I am excited I hope everything will be good More
by Momin
Employees Worked With
Maxweel
July 19, 2017
Elite service! I have lived all over the United States and this is by far the best service department I have ever dealt with. Despite having a high volume of custome I have lived all over the United States and this is by far the best service department I have ever dealt with. Despite having a high volume of customers(probably a result of the great quality of service) I was quickly and efficiently processed for dropping my car off. Unlike other service shops, my service rep, Jay Wasserman, kept me informed as to my car's status. Awesome communication and customer service skills. I never had to call to find out the status of my car. Without getting into the details, it appeared there also was great communication and teamwork between the service reps and mechanics. The whole service staff was professional and friendly. Thanks Jay. P.S. the change in my cup holder when I dropped off the vehicle, was the same amount when I picked it up. More
by Finallygoodservice
Employees Worked With
Jay Wasserman
July 15, 2017
New civic We were looking for an EX-L with Adeel and he did a very good job in helping us out. Landmark has the best cars & employees. We were looking for an EX-L with Adeel and he did a very good job in helping us out. Landmark has the best cars & employees. More
by Jailenemartinez
Employees Worked With
Adeel
June 24, 2017
Superior service by Jenna Marvel. Jenna Marvel. provided excellent service and is undoubtedly the greatest asset to Landmark Honda. She is articulate, understanding, patient, and goes Jenna Marvel. provided excellent service and is undoubtedly the greatest asset to Landmark Honda. She is articulate, understanding, patient, and goes above and beyond to insure customer satisfaction and confidence in the entire service department. FIVE STARS FOR JENNA!! More
by Bob
Employees Worked With
Jenna Marvel
April 20, 2017
Service department is a scamer cabenit They will pretend that they change you engine oil but in reality they do not perform any job that is why your car mileages consumption goes up. Your c They will pretend that they change you engine oil but in reality they do not perform any job that is why your car mileages consumption goes up. Your car will take more gas because they do not do the required change oil. Run away as fast as you can. Also, they insisted to fix my car exhaust system because it is leaking according o their check(very fake and that how their scam works). I took the car to the next dealer ship close to them(I don't have to name it) and they check the car and said the car is in good condition and it has no leak no exhaust issues that THIS LANDMARK HONDA insist to fix. I understand that more you scam customers, more you make money and more you get rich. More
by TheScamOfLandMardHonda
Employees Worked With
Alex, Service Manager,
