324 Reviews of Landmark Honda - Service Center
My last service was 2/17/22 . I required several maintenance repairs that were costly and not taken care of would cause other things to go wrong on the car I also had to get new I required several maintenance repairs that were costly and not taken care of would cause other things to go wrong on the car I also had to get new tires, 2 to balance evenly the one that had an imbedded nail so badly it could not be salvaged. My advisor Sean Kearney welcomed me at my arrival for repairs explained in terms I could understand all repairs and their charges, and he made sure I had the coupon deals that could be applied . Always going the extra mile to help customers. He Made sure all my questions and concerns were addressed while getting service and before I left and always thanks me for choosing Landmarkd Honda. There was a Platco Tools Truck parked in their lot which on the side read Service Trust Results and you know that is what Landmark Honda is all about and they do it with love and sincerity. Kudos to Landmark Honda and Sean Kearney sincerely, Dawn (Dee) Garmon Alexandria, Va More
I went in for a muffler/Pipe B replacement. They charged $1000 for labor and parts (400 for labor over 10 hours, 600 for parts). Comparatively, Autozone estimated less than half that in total, and for less $1000 for labor and parts (400 for labor over 10 hours, 600 for parts). Comparatively, Autozone estimated less than half that in total, and for less time. I do not recommend this dealership. More
Leave it to RICK to rip you off. Don't be fooled by Rick's friendly facade; he offered to assist me at his desk, where I requested an oil change at the advertised special of about $53. (I called in adv Rick's friendly facade; he offered to assist me at his desk, where I requested an oil change at the advertised special of about $53. (I called in advance & spoke to a service center rep who told me about the special which was posted on their Web site...that's the only reason I went to this location.) I told Rick I wanted an oil change at the advertised special, he confirmed the discounted price & even came out from behind his desk for me to sign off on the paperwork for payment (again, he pretends to be so warm & customer-centric). At the payment counter, I realized that Rick actually charged me the full price, which was almost 30% more. FYI: It is illegal to charge more than the advertised price (which was verbally agreed upon between the merchant & customer) but some con artists don't think that people (or perhaps just women) will review their bill(s). I called to complain & another person processed a refund for the difference. Advice: Do not let Rick "assist" you at his desk unless you want to be lied to & overpay!!! More
Kudos to Bradley Elkins. I would like to commend him for the excellent service he provided me last week when I took my car in for servicing. He was professional and very personable -- especially remarkabl the excellent service he provided me last week when I took my car in for servicing. He was professional and very personable -- especially remarkable because on the day I had my car serviced, the business was extremely busy. David Pitts More
EXTREMELY UNPROFESSIONAL AND RACIST dealership. HIGHLY DO NOT RECOMMEND. READ ALL YELP ONE STAR REVIEWS. THIS PLACE SUCKS AND THEIR MOTTO IS “sorry for the inconvenience”. DO NOT GO FOR SALES OR SERVICES! GO NOT RECOMMEND. READ ALL YELP ONE STAR REVIEWS. THIS PLACE SUCKS AND THEIR MOTTO IS “sorry for the inconvenience”. DO NOT GO FOR SALES OR SERVICES! GO SOMEWHERE ELSE More
Worst service center I have witnessed. They will lie about your service requirements and charge you way extra labor hour. Please save some time for you. Don't go there. about your service requirements and charge you way extra labor hour. Please save some time for you. Don't go there. More
Great service Brian Cail was diligent and provided great customer service in ensuring an issue with my Honda was resolved. They had to replace a few parts over a co Brian Cail was diligent and provided great customer service in ensuring an issue with my Honda was resolved. They had to replace a few parts over a couple of visits. Brian and Corey (tech) would not give in. They fixed the problem and did not hit me up with additional charges. Simply put, they got the job done. I really appreciated Brian's follow-up and excellent customer service. More
Very bad experience ! VERY VERY VERY BAD EXPERIENCE JUST THE FACTS -November 19 car was serviced at dealership with tire rotation -Dealership DID NOT use a torque w VERY VERY VERY BAD EXPERIENCE JUST THE FACTS -November 19 car was serviced at dealership with tire rotation -Dealership DID NOT use a torque wrench with a gauge on it to tell the exact torque that was on each lug nut. -6 days later, November 24 , the lug nuts or studs failed on my front tire while going 55 mph on the highway while my pregnant wife was driving and myself and my young daughter slept in the back seat. -Dealership and their insurance company both deny liability -they told me the torque stick rated to 80 FT. lbs. did the job properly -no other documents were provided to me showing the calibration of air pressure lines or impact driver -The repair shop who fixed my vehicle checked the lug nuts on the other tires said the lug nuts were not torqued to Honda spec -I was left having to pay my all of my expenses for transport, and cash deductible, In My opinion, you should not take your car there! too risky More