Landmark Ford Inc

Scam artists! The salesperson was excellent, but the manager and finance manager are scam artists. They like to hold onto your keys when trading a vehicle, which is The salesperson was excellent, but the manager and finance manager are scam artists. They like to hold onto your keys when trading a vehicle, which is on the border of theft, and bully clients into signing useless crap insurance. They get you to do this by acting like they know people you know or were in the same field of work you were. This is how they break you down in order to tire you out and divert your attention so useless insurance is signed for. Although these useless insurance contracts can be cancelled, Landmark Ford of Springfield Illinois will do everything they can to screw you out of the hard earned money you worked for. My advice is simple: you need to be hard and unyielding. You TELL them the price your paying. If trading in your vehicle you demand your keys back before any further talk is done. They will xxxxxxxxx you about the price you offer and screw you out of fair market value. Do your research on the vehicle you trade and the potential vehicle you want to purchase. To beat xxxx you need to act like xxxx and a hard and cold xxx. If you know someone who is good at this type if thing, use them. Finally when signing contract; sign nothing but a purchase contract, odometer contract and title/ registration work. Everything else is sugar coated thievery in a slithering snake of finance rip offs. More

Poor service and salesmen who lie We purchased a vehicle from them on 09/03/15 and it has been a nightmare since. First of all, if they hadn't had a vehicle that I was in love with, I We purchased a vehicle from them on 09/03/15 and it has been a nightmare since. First of all, if they hadn't had a vehicle that I was in love with, I wouldn't have purchased from them in the first place, but they happened to have a used (in my price range) Jeep Grand Cherokee Overland, and I was in love with it. The salesman (covered in tattoos) cursed like a sailor and told us he had been to prison for 10 years (also admitting that he went in when he was 15 and served 15 years, I think he likely killed somebody, but that's besides the point). He was pushy, and after EVERY vehicle we looked at that was more expensive than the last, he proceeded to tell us that "this one is the best" "you guys need this" and "that last one is junk" compared to the more expensive ones. We noticed that the jeep had some rust starting up under the hatch, and we addressed this. He said he'd throw in a rust treatment for it, and after signing papers for the vehicle, he informed us that they are not fixing the rust. The next day, the air conditioning went out in the vehicle. Fearful that the car was rigged enough to sell and that we'd run into more issues, we took it back and they told us to exchange it for another vehicle. While we were there, another couple traded in their Hyundai Santa Fe, and the salesman was insistent that we get this vehicle instead. It was filthy from the couple's children spilling food and drinks in the back seat, but they told us we could bring it back for detailing. So, we drove home in this vehicle. The next day, I noticed one of the speakers was blown out (something I did not think to check out while test driving), and because we had a bad experience with the last vehicle, we had purchased a bumper-to-bumper warranty, we called about getting the speaker fixed. The salesman informed us that we're SOL and that speakers are not covered under bumper-to-bumper warranties (even though it was ALREADY broken when they sold it to us). Overall, this was a miserable experience, I was stuck purchasing a vehicle from this joke of a dealership, and it was all for not because I didn't even end up keeping the vehicle that I actually wanted from them. Do yourself a favor and go to Green Hyundai, I've heard nothing but good things about the friendliness of their salesmen and their honesty, I made a huge mistake pulling my car into Landmark! More

Service Department and extend warranty We bought the extended warranty for my 08 Chrysler Sebring convertible. My top malfunctioned and they refused my warranty even though it should cover We bought the extended warranty for my 08 Chrysler Sebring convertible. My top malfunctioned and they refused my warranty even though it should cover everything BUT the cloth. They laughed in my face and said I wouldn't find anybody to agree with me. Very rude and horrible. I did find several body shops to agree but because it is such a specialty, only a Chrysler service shop can do it. DO NOT BUY THEIR WARRANTY!!! More

Terrible High pressure salesman who was extremely rude to us. He acted 'put out' by any/all questions we had and didn't work very hard to 'earn our business'. High pressure salesman who was extremely rude to us. He acted 'put out' by any/all questions we had and didn't work very hard to 'earn our business'. Any price adjustment requests sent him into a 'temper tantrum' where he let us know we were inconveniencing him. I will never step foot in this dealership and don't recommend it to ANYONE. More

They treated me like I was not important to them. I was working a deal and paperwork on a truck for a week and they would not negotiate a deal that would benefit everyone. DONT WASTE YOUR TIME going there working a deal and paperwork on a truck for a week and they would not negotiate a deal that would benefit everyone. DONT WASTE YOUR TIME going there. More

I would like to thank Ray and Josh for helping me buy my 2008 Mitsubishi Outlander SE!!! These guys, from the start, were up front and honest with me. I can't say how much that means to me. They helped me g 2008 Mitsubishi Outlander SE!!! These guys, from the start, were up front and honest with me. I can't say how much that means to me. They helped me get the price that i needed for my trade-in and the payments that i wanted on my new vehicle. These two were very personable and funny and down to earth. I was searching on the internet for vehicles on cars.com and came across this Mitsubishi that caught my eye. I won't lie, the price caught my eye at first! I decided to go in to Landmark Ford and take a test drive, so i called and was transferred to Ray. Ray was pleasant and scheduled me a test drive in between my two jobs. I got there around 1:45pm and had to be at my second job at 3:00pm. The test drive was good and Ray was very knowledgable about the Mitsubishi and helpful. We returned to the dealership and i told ray what i was trading in and what my payments needed to be. He worked with me until the very last minute that i could stay before i had to be at my other job. By the time i left there, we had a verbal agreement. I told Ray that i would stop back by after my second job and bring my wife to see the vehicle. He told me to ask for Josh when i came back. When my wife and i arrived that night, we took the Mitsubishi for another test drive and all but decided to buy the vehicle. Josh suggested that we take the vehicle for the night and come back with a final verdict the following day. We took the vehicle home and i took it to work the next day and showed it off to everyone and got their oppinions on it. I also had time to take it by my mechanic to check it out and all the cards were falling into place. After work i went back to Landmark and talked to Josh again, who not only remembered me, but started cracking jokes. I felt very calm and casual talking with him and then Ray came out of the office and shimed right in on the wise cracking. We got down to brass tax and closed the deal....very easily. I left the Mitsubishi at the dealership for detailing and i would pick it up after my second job that night. Ray then gave me a ride back to my house and i went to work. When i arrived at Landmark that night, Josh greeted me at the door with a smile and believe it or not a hand shake and a hug!! That has never happened to me before especially with a car salesman. I am a big guy and that surprised me but made me laugh. I felt like i could really be friends with these guys...super good guys! Josh brought my new Mitsubishi out of the shop where they had kept it out of the rain all afternoon for me, and we exchanged vehicles. Josh gave me a hand shake and we parted ways. What an easy and awesome experience....Thank you guys so much!! JOE More

A great deal was worked out for my uusband and i after losing our previous car to a dear. Devon was very helpful and i guarantee we will be back. losing our previous car to a dear. Devon was very helpful and i guarantee we will be back. More

David McMeen is a kind, courteous, knowledgeable and David McMeen is a kind, courteous, knowledgeable and informative sales rep. David listened to us (in what we needed in a car). We have purchased tw David McMeen is a kind, courteous, knowledgeable and informative sales rep. David listened to us (in what we needed in a car). We have purchased two Fiestas in the past two years. We are very pleased with his sales service and expertise. I would recommend this dealership. More

In Aug. of 2011, we had brake work done on our 2004 Explorer, New rotors on the front, and resurfacing on the back. In March of 2013 we took the vehicle back in and they told us that we need new brake Explorer, New rotors on the front, and resurfacing on the back. In March of 2013 we took the vehicle back in and they told us that we need new brake pads, when I told them about the brake work in Aug, 2011, they stated that they had not replaced the pads when they did the previous work, the standard practice is to replace pads when the rotors are replaced or resurfaced just ask any mechanic. More

I came into buy a car after not having the most positive experience at another dealership, and Diane immediately jumped into help. I wasn't quite ready to buy because of other circumstances, but she found m experience at another dealership, and Diane immediately jumped into help. I wasn't quite ready to buy because of other circumstances, but she found me the car I wanted, kept in great communication, and helped me get the price I needed, all while being very professional, knowledgeable, and trustworthy. I was so pleased with her service, I bought two cars that day! Thank you Diane! You are a delight to work with-I felt that I was in great hands! More