Landmark Ford Inc

Great experience!!!!!! Thanks Mark and Fred! We just purchased a new 2017 Ford Escape and we had a wonderful experience! Our salesman Mark Underwood was terrific to deal with and extremely helpf We just purchased a new 2017 Ford Escape and we had a wonderful experience! Our salesman Mark Underwood was terrific to deal with and extremely helpful! He was very knowledgable and answered all our questions! He asked us questions to find out what we wanted and then pointed us in the direction of a vehicle that fit our wants and needs. He was very friendly and worked hard to make this experience so positive! The finance department was outstanding! Fred Harding was great to work with and helped us to get a loan and payment that fit our needs and budget!! Thanks again to Mark and Fred!!! More

Great buying experience I had a very pleasant experience with the purchase of my 2015 Ford Edge Sport. I absolutely love my car and would highly recommend Stopping in to see I had a very pleasant experience with the purchase of my 2015 Ford Edge Sport. I absolutely love my car and would highly recommend Stopping in to see Doug Knazarich. He was very knowledgeable throughout the entire purchase. Thanks Doug... More

They are so helpful and friendly! We worked with Mark and he gave us the best rate for the car! Fred was also very helpful and friendly. They were so nice and very informative. Definit We worked with Mark and he gave us the best rate for the car! Fred was also very helpful and friendly. They were so nice and very informative. Definitely check out this dealership they have great cars and great customer service! More

new truck Bought a new truck best vehicle buying experience I have ever had. Very helpful and respectful. I would definitely go back there again and a refer oth Bought a new truck best vehicle buying experience I have ever had. Very helpful and respectful. I would definitely go back there again and a refer others to buy there. More

Dont trust salesman After negotiating deal with floor salesman Mark Underwood, i sent my wife to sign and get vehicle. She ended up paying $3,600 dollars more than what After negotiating deal with floor salesman Mark Underwood, i sent my wife to sign and get vehicle. She ended up paying $3,600 dollars more than what I negotiated on the floor. The terms of the deal were changed. The salesman blamed it on the finance person. Next time, will not trust floor salesman, go directly to finance person. I have been ripped off. More

Great Customer Service! Mark Underwood Is A Great Salesman! If You Want A Great Car And A Salesman Who Gives You Straight Forward Answers..Go Talk To Him! landmark Ford Is a Mark Underwood Is A Great Salesman! If You Want A Great Car And A Salesman Who Gives You Straight Forward Answers..Go Talk To Him! landmark Ford Is a Great Dealership and They Work With You For You! More

Scam artists! The salesperson was excellent, but the manager and finance manager are scam artists. They like to hold onto your keys when trading a vehicle, which is The salesperson was excellent, but the manager and finance manager are scam artists. They like to hold onto your keys when trading a vehicle, which is on the border of theft, and bully clients into signing useless crap insurance. They get you to do this by acting like they know people you know or were in the same field of work you were. This is how they break you down in order to tire you out and divert your attention so useless insurance is signed for. Although these useless insurance contracts can be cancelled, Landmark Ford of Springfield Illinois will do everything they can to screw you out of the hard earned money you worked for. My advice is simple: you need to be hard and unyielding. You TELL them the price your paying. If trading in your vehicle you demand your keys back before any further talk is done. They will xxxxxxxxx you about the price you offer and screw you out of fair market value. Do your research on the vehicle you trade and the potential vehicle you want to purchase. To beat xxxx you need to act like xxxx and a hard and cold xxx. If you know someone who is good at this type if thing, use them. Finally when signing contract; sign nothing but a purchase contract, odometer contract and title/ registration work. Everything else is sugar coated thievery in a slithering snake of finance rip offs. More

Poor service and salesmen who lie We purchased a vehicle from them on 09/03/15 and it has been a nightmare since. First of all, if they hadn't had a vehicle that I was in love with, I We purchased a vehicle from them on 09/03/15 and it has been a nightmare since. First of all, if they hadn't had a vehicle that I was in love with, I wouldn't have purchased from them in the first place, but they happened to have a used (in my price range) Jeep Grand Cherokee Overland, and I was in love with it. The salesman (covered in tattoos) cursed like a sailor and told us he had been to prison for 10 years (also admitting that he went in when he was 15 and served 15 years, I think he likely killed somebody, but that's besides the point). He was pushy, and after EVERY vehicle we looked at that was more expensive than the last, he proceeded to tell us that "this one is the best" "you guys need this" and "that last one is junk" compared to the more expensive ones. We noticed that the jeep had some rust starting up under the hatch, and we addressed this. He said he'd throw in a rust treatment for it, and after signing papers for the vehicle, he informed us that they are not fixing the rust. The next day, the air conditioning went out in the vehicle. Fearful that the car was rigged enough to sell and that we'd run into more issues, we took it back and they told us to exchange it for another vehicle. While we were there, another couple traded in their Hyundai Santa Fe, and the salesman was insistent that we get this vehicle instead. It was filthy from the couple's children spilling food and drinks in the back seat, but they told us we could bring it back for detailing. So, we drove home in this vehicle. The next day, I noticed one of the speakers was blown out (something I did not think to check out while test driving), and because we had a bad experience with the last vehicle, we had purchased a bumper-to-bumper warranty, we called about getting the speaker fixed. The salesman informed us that we're SOL and that speakers are not covered under bumper-to-bumper warranties (even though it was ALREADY broken when they sold it to us). Overall, this was a miserable experience, I was stuck purchasing a vehicle from this joke of a dealership, and it was all for not because I didn't even end up keeping the vehicle that I actually wanted from them. Do yourself a favor and go to Green Hyundai, I've heard nothing but good things about the friendliness of their salesmen and their honesty, I made a huge mistake pulling my car into Landmark! More

Service Department and extend warranty We bought the extended warranty for my 08 Chrysler Sebring convertible. My top malfunctioned and they refused my warranty even though it should cover We bought the extended warranty for my 08 Chrysler Sebring convertible. My top malfunctioned and they refused my warranty even though it should cover everything BUT the cloth. They laughed in my face and said I wouldn't find anybody to agree with me. Very rude and horrible. I did find several body shops to agree but because it is such a specialty, only a Chrysler service shop can do it. DO NOT BUY THEIR WARRANTY!!! More

Terrible High pressure salesman who was extremely rude to us. He acted 'put out' by any/all questions we had and didn't work very hard to 'earn our business'. High pressure salesman who was extremely rude to us. He acted 'put out' by any/all questions we had and didn't work very hard to 'earn our business'. Any price adjustment requests sent him into a 'temper tantrum' where he let us know we were inconveniencing him. I will never step foot in this dealership and don't recommend it to ANYONE. More