Landmark Ford Inc

Good experience My wife and I felt no pressure whatsoever. Zach was great to work with and we were treated with respect by everyone we interacted with. My wife and I felt no pressure whatsoever. Zach was great to work with and we were treated with respect by everyone we interacted with. More

Routine maintenance on my Escape. The service center was very busy but seemed to move the customers through in a timely matter. The staff was efficient and pleasant. I was and am alw The service center was very busy but seemed to move the customers through in a timely matter. The staff was efficient and pleasant. I was and am always pleased with the good serrvice Ford provides. More

Amazing This was a great experience. Everyone was kind and knew what they were doing. The car I purchased is amazing. Thank you for all your help. This was a great experience. Everyone was kind and knew what they were doing. The car I purchased is amazing. Thank you for all your help. More

Etching the Windows The sheet I received in the financial office described the glass etching of the windows as theft protection. Fred explained this option to me which I The sheet I received in the financial office described the glass etching of the windows as theft protection. Fred explained this option to me which I understand. The sheet also states that the etching process is optional. At no time during our discussions with Doug or Ryan do Linda or I remember being asked if we wanted this "option". Then we find we were charged $199 for this process. To make matters worse some of the windows were not masked properly and the etching is beyond the numbers - poor workmanship. I also do not think every window was etched. This is a small matter on a $40,000+ vehicle. But we feel Landmark Ford should have properly reviewed this option with us before it appeared on the the bill of sale. Why not get the customer to initial on the sheet to signify approval of the process and cost? By the way, we love the Ford Explorer and wonder why we didn't trade sooner. Bill Busbey More

Great experience with 50k mile check From scheduling to courtesy van service to fair price and great communications throughout, I would definitely continue to use Landmark Ford for all my From scheduling to courtesy van service to fair price and great communications throughout, I would definitely continue to use Landmark Ford for all my Explorer service needs. Thanks! More

Great experience.. Always get a great deal, my 3rd Escape. always very helpful and friendly staff. Only took a little over an hour to process everything, was very quick Always get a great deal, my 3rd Escape. always very helpful and friendly staff. Only took a little over an hour to process everything, was very quick More

Oil change went great I took my car in for an oil change and that went smoothly. What made the visit exceptional was the fact that even though I gave the OK for an air filt I took my car in for an oil change and that went smoothly. What made the visit exceptional was the fact that even though I gave the OK for an air filter replacement, the tech brought out the old one with a new one to demonstrate that a replacement wasn't required at that time. That speaks volumes about the tech and the business. Thanks! More

Very satisfied customer! Ron Turner was a wonderful young man who was determined to find the right vehicle for me. I will gladly recommend him to all my friends & family! Ron Turner was a wonderful young man who was determined to find the right vehicle for me. I will gladly recommend him to all my friends & family! More

great job Trust in Steve and what he does, I was giving the option to purchase from the trade location instead of driving to Springfield and that why he is GREA Trust in Steve and what he does, I was giving the option to purchase from the trade location instead of driving to Springfield and that why he is GREAT. More

American made Ford did not take the government bailout! And the Escape is a great car with all of the features I wanted. Great job everyone...from the factory f Ford did not take the government bailout! And the Escape is a great car with all of the features I wanted. Great job everyone...from the factory floor to the dealer's lot. More