Landmark FIAT of Atlanta

Too busy We've had the FIAT 500 for just over 4 years now. In the beginning, when they weren't busy, service was great. No appointment needed, walk in, get s We've had the FIAT 500 for just over 4 years now. In the beginning, when they weren't busy, service was great. No appointment needed, walk in, get served, walk out. Then they got busy and the car broke down often. Recalls happened. Stuff fell apart. They didn't like to do warranty repairs and would cancel appointments the day before (ruining a weekend). Car had a MIL this morning and my wife stopped in there for an oil change. They did the oil change but were "too busy" to read the code for the MIL. Huh? It takes 3 minutes. Autozone does it for free. Too busy? Do they have any idea how far we have to drive to get to this dealership? Never again. No more FIATs ever. No more Landmark ever. EDIT -- Follow-up: The dealership followed-up and gave my wife a phone call the other afternoon to apologize. It's her car, her choice whether to go there again (free oil change offered). There are Jeep dealers doing service on FIATs now ----- frankly, Landmark is NOT geographically friendly and I'm personally not ever going there again. Bad service and bad location; not for me. More

Ridiculous This dealership by far is the worst I have ever encountered. Every time I have called to their service department I am put on hold for minimum of 15 m This dealership by far is the worst I have ever encountered. Every time I have called to their service department I am put on hold for minimum of 15 minutes, I have been hung up on, and when I have had questions about my car or my appointments with them I will go several days without a word of feedback. I most recently have been trying to get my headlight fixed with them and they have done nothing but give me the run around on when the part was to arrive, several calls made to them with no word back, and now they are trying to schedule me a month after I went to them with my problem. They are not accommodating in any fashion and have done nothing but give me a migraine. I salute you, Landmark, for making me drive two hours out of my way to get some decent service from a dealership. More

Oil Change I purchased and have had my Fiat serviced at this location a couple times. The buying experience and the first service / oil change gets 5 stars. Th I purchased and have had my Fiat serviced at this location a couple times. The buying experience and the first service / oil change gets 5 stars. The last service / oil change didn't go as smoothly, but the dealership is experiencing 'growing pains' from adding Jeep, etc. I'll give them the benefit of the doubt and continue to be a customer. Since my initial draft review, the manager did make an effort to make things right, so customer service, etc is bumped back up to 5 stars. More

Things Have Changed For Landmark Fiat ** Update 6/15/15. So update since last reported on here. The dealer manager, Brian Donoghue made every effort to rectify my situation and he did ver ** Update 6/15/15. So update since last reported on here. The dealer manager, Brian Donoghue made every effort to rectify my situation and he did very well to help the situation. Most things were fixed, however the one thing (not starting all the time on first try) still has not been fixed and I have taken it back again and they kept it two more weeks, only to have it do the same thing it has been doing for 2 years now. Mike Richter, the Service Manager, has been very nice and all to see what is wrong, but I am still frustrated that they can't seem to fix the issue. Now I have another issue with it after the tune up was done on it where it is running rough and when I brought it back in on 6/1/15 (they kept car 2 weeks) they said they could not duplicate the issue. However after the 4th crank on Friday when I picked it up was doing same stuff and did it 5 more times over the weekend. So needless to say I am still frustrated they can not find out what it is doing. The service manager advised he is checking into some things and will call me back. We will see what step is next. I just want it fixed. So I updated the customer service as they have been a lot better at communication this time around and Brian Donoghue had been great handling my situation, I am still just not confident they can get this fixed.... 3/25/15 Ok... So I purchased my Fiat here in June of 2012 and was a good experience then. I have had service here the entire time and has been good. However, skip now to Late 2014-2015. I had a few things I needed the service dept to look at as I had a popping in my steering column ( a known issue) and a few little things. I took it in for oil change as well. They repaired 3 of 5 things, the steering part had to be ordered I was told and this was on 1/19/15. Today is 3/25/15 and I still have had no call back from them about the part. So I called them yesterday and asked to get my name and number taken and was advised I would get a call back. However received no call after 3 hrs. I called back and this time get a voicemail. Left a message and still no return call. I am calling again today to see what is up. I had a weird feeling the day I drove in for service and to my surprise there were Chrysler and Dodge and jeep and Ram vehicles all over the place there and the show room had turned from an inviting, nice place to go, into a place full of balloons and annoying salespeople and that typical American Car Dealership experience I DESPISE!!! I am afraid this is Landmark Fiat's fall into mediocre and crap service. I understand Fiat may not have a million models to sell (I am not sure why they didn't pick up Alfa to go here as would make sense) but I was told the new Fiat sales were being relegated to a small little building they pluncked in the middle of their Used Car section of their dealership.... I am deeply saddened as my experience with this place has gone from 5 stars to 2 stars.... NOT SATISFIED! More