Landmark FIAT of Atlanta

Oil Change I purchased and have had my Fiat serviced at this location a couple times. The buying experience and the first service / oil change gets 5 stars. Th I purchased and have had my Fiat serviced at this location a couple times. The buying experience and the first service / oil change gets 5 stars. The last service / oil change didn't go as smoothly, but the dealership is experiencing 'growing pains' from adding Jeep, etc. I'll give them the benefit of the doubt and continue to be a customer. Since my initial draft review, the manager did make an effort to make things right, so customer service, etc is bumped back up to 5 stars. More

Things Have Changed For Landmark Fiat ** Update 6/15/15. So update since last reported on here. The dealer manager, Brian Donoghue made every effort to rectify my situation and he did ver ** Update 6/15/15. So update since last reported on here. The dealer manager, Brian Donoghue made every effort to rectify my situation and he did very well to help the situation. Most things were fixed, however the one thing (not starting all the time on first try) still has not been fixed and I have taken it back again and they kept it two more weeks, only to have it do the same thing it has been doing for 2 years now. Mike Richter, the Service Manager, has been very nice and all to see what is wrong, but I am still frustrated that they can't seem to fix the issue. Now I have another issue with it after the tune up was done on it where it is running rough and when I brought it back in on 6/1/15 (they kept car 2 weeks) they said they could not duplicate the issue. However after the 4th crank on Friday when I picked it up was doing same stuff and did it 5 more times over the weekend. So needless to say I am still frustrated they can not find out what it is doing. The service manager advised he is checking into some things and will call me back. We will see what step is next. I just want it fixed. So I updated the customer service as they have been a lot better at communication this time around and Brian Donoghue had been great handling my situation, I am still just not confident they can get this fixed.... 3/25/15 Ok... So I purchased my Fiat here in June of 2012 and was a good experience then. I have had service here the entire time and has been good. However, skip now to Late 2014-2015. I had a few things I needed the service dept to look at as I had a popping in my steering column ( a known issue) and a few little things. I took it in for oil change as well. They repaired 3 of 5 things, the steering part had to be ordered I was told and this was on 1/19/15. Today is 3/25/15 and I still have had no call back from them about the part. So I called them yesterday and asked to get my name and number taken and was advised I would get a call back. However received no call after 3 hrs. I called back and this time get a voicemail. Left a message and still no return call. I am calling again today to see what is up. I had a weird feeling the day I drove in for service and to my surprise there were Chrysler and Dodge and jeep and Ram vehicles all over the place there and the show room had turned from an inviting, nice place to go, into a place full of balloons and annoying salespeople and that typical American Car Dealership experience I DESPISE!!! I am afraid this is Landmark Fiat's fall into mediocre and crap service. I understand Fiat may not have a million models to sell (I am not sure why they didn't pick up Alfa to go here as would make sense) but I was told the new Fiat sales were being relegated to a small little building they pluncked in the middle of their Used Car section of their dealership.... I am deeply saddened as my experience with this place has gone from 5 stars to 2 stars.... NOT SATISFIED! More

Fabulous Fiat! I just traded my 1999 "Punch Buggy" Beetle for a 2012 Fiat 500 Gucci Edition! Sergiy was so helpful and made this whole experience pleasant. Brady w I just traded my 1999 "Punch Buggy" Beetle for a 2012 Fiat 500 Gucci Edition! Sergiy was so helpful and made this whole experience pleasant. Brady was also provided some very helpful information. Thank you! I am so excited to drive my new car - Fabio the Fiat! More

Full of friendliness Great atmosphere and customer service oriented staff. Friendly, expedient and helpful. Everyone was knowledgeable and informative. Thanks for the pos Great atmosphere and customer service oriented staff. Friendly, expedient and helpful. Everyone was knowledgeable and informative. Thanks for the positive experience! I definitely recommend this dealership. -Jenny More

Smooth and helpful Fourth vehicle I've purchased in my lifetime and I can say this was by far the smoothest and best experience I've had. The whole team is great, espec Fourth vehicle I've purchased in my lifetime and I can say this was by far the smoothest and best experience I've had. The whole team is great, especially Brady and Vyonne. Friendly and helpful and willing to listen rather than overly pressure. Also have been very happy with the vehicle. :) More

I love this dealership and their service This was a great experience! Ask for Victor! I worked with him for nearly a month via phone, email and in person to find the perfect car. He searched This was a great experience! Ask for Victor! I worked with him for nearly a month via phone, email and in person to find the perfect car. He searched high and low, kept me informed on new arrivals and specials and went for two separate test drives. There was never any pressure. He knew I was set on a FIAT just as I did. I got a great car. A 2013 Fiat 500 sport with great features with only 14K miles on it. It's a beautiful color. I did the financial business with Jeff and he was quick and efficient. I met the manager Brian and he was very friendly and welcoming and made sure we were taken care of in the best possible way. The overall experience was 5 stars! Love the company, love the employees and love my new (or used technically) car. Very strong recommendations for them and remember to ask for Victor! More

Fixed Issues that another dealership couldn't I bought a new FIAT. Within 20 miles, it started giving issues. I decided to wait until 500 miles in case I needed "to make a list". I then brought it I bought a new FIAT. Within 20 miles, it started giving issues. I decided to wait until 500 miles in case I needed "to make a list". I then brought it to another mechanic/dealership, and after two trips there decided I had a "lemon". One more chance... Took it to Landmark (1.5 hours each way). The mechanic listened intently to my issues, and spent quite a bit of time troubleshooting. The end result was he found parts that were bad, that should "never left the dealership" where I bought it (and the same ones that couldn't fix it). They had to order the parts, so I still wasn't sure "this" would fix everything. When the parts came in, the mechanic made sure to thoroughly understand the issue before replacing the parts. First he took it for a drive, then we both took easily a 10 mile drive "just to be sure"...his idea. He listed to me explain the issues (not many do). He "dumbed it down" to explain what was going on. And, explained that any Dodge/Jeep/FIAT dealer can change the oil (our extended maintenance contract). So I only have to drive about 3 miles to the Dodge dealer now. EXCELLENT MECHANIC!!!! More

Great Customer Experience Craig is an outstanding leader and this dealership will do extremely well. He is a man of integrity and carries through with his word. I look forward Craig is an outstanding leader and this dealership will do extremely well. He is a man of integrity and carries through with his word. I look forward to future purchases from this dealership and under his leadership, the sky is the limit. Craig really looks out for the parent making a purchase for children. I have recommended a colleague after meeting Craig by phone and he's a father buying for his daughter too! Hope that you will add a dealership to Middle Georgia. BUY HERE (Landmark FIAT of Atlanta)! Jerome Stevenson Jr. More