Landmark Dodge Chrysler Jeep

If you want abuse go there. This place is so cold. No one even smiles. The owner is like a drill sargent. He likes his robot sales people. one even smiles. The owner is like a drill sargent. He likes his robot sales people. More

I usually do not post reviews unless I can post a positive. In this case I am making an exception. Purchase from this dealership at your own risk, They will lie, Steal, Cheat and do everything they c positive. In this case I am making an exception. Purchase from this dealership at your own risk, They will lie, Steal, Cheat and do everything they can to get every penny out of you. I was looking for a new 2012 Ram 1500 when I went into the dealership and I made the mistake of purchasing it from these people. I went into this dealership because they were advertising a ram 1500 for what I thought was a good deal. When I got there they drove me around the lot for 10 minutes I was told, Oh no we sold this ram so lets show you another new truck, So he takes me to a ram advertised for $37K, It did have a few more features than the one advertised. I look at it, take it for test drive and decide to go ahead and purchase it. So we go into the office and the sales guy goes and gets and offer for my trade. After, About 5 minutes he comes out and tells me "Great news, We have you a Awesome offer", The offer is $39K with $10K trade in and a heavy push to 390 a month with no mention of how long. So I said NO! My car is worth at least $19K, And you are ADVERTISING this truck for $37K the MSRP, And Dodge is advertising $4K cash back that you didn't even mention. Get me a reasonable offer. after 3 more times of going back and forth we finally get to a somewhat reasonable deal or so I thought. Basically $31K after the $4000 rebate but before trade in and 18K trade, About $9K financed. Now all this isn't all that out of the norm so much, Things get screwy after this. First I am ushered into the service managers office. I get the hard sale on Tire plan, Undercoating, Rustproofing, etc... for another $1800. I outright said NO!. He turns around and ok, ok, no lets do this for $1500, Again I say NO, So finally he comes back with $1K. This is where I kinda cave, and went ahead and got the plan. So he prints out the paperwork, I do a look over, And low and behold the price he put in was $1800, I hand it back and he say, Oh sorry let me print out a new one. The next one was correct. Now I am ushered to the finance office. The finance guy tells me he has 3 options for me. Option number one $277 a month if you buy the GAP plan, Option 2, Buy the extended service plan for $1500 and the payment will be $224 month then he stops. So after a brief pause, I ask what is option 3? He says oh, don't buy either and pay $254 month. HUH!? He goes on to explain your finance company will extend the plan out 4 months to compensate you for the plan. (I am later told by my finance company that this was an outright lie.) Well Ok, I think that is fair enough. So kinda tired at this point and thinking payment, I agree. I read over everything and I start to sign all the the paperwork. After about the third signature, He says Oh wait, There is a small mistake throws it in the shredder before I can say anything and prints out a new copy. Thinking he didn't have anytime to change anything and again at this point 3 hours later I am tired, I casually glance it down, See the payment is still the same and go ahead and sign. I get home that night and look over the paper work and low and behold, They had changed the financed amount from $9K to $19K. The reason the payment didn't change was they had increased the term to 72 months, So the actual payment changed by $2. Now I went back and complained and the after talking to 4 different people, I asked for copy of the original offer, however conveniently that was thrown away. Eventually after enough complaining and yes some yelling on my part The guy who I understood to be the owner of the dealership literally told me to (Cuss) off and get out of his dealership. I couldn't believe it, So I left. On my way out, He yells enjoy your new truck (cuss) (But not so nice). To make things more difficult one of the things they have you sign a binding arbitration agreement, Which I thought was fairly harmless, However, I now find out via my lawyer this makes things costly to do anything, and by the time I am done Ill be out at least what I was ripped off with no guarantee Ill get anything back. Now I admit, It is my fault for not thoroughly double checking the second set of papers he printed out thinking he didn't have time to change anything. Keep in mind we were going on 4 hours and I was getting tired and hungry. So while this is really no excuse, I do believe it can happen to the best of us. To at least get some of my money back I canceled the service plan via registered mail. However when the money was credited to my account they deducted $50 from that. This Despite the service plan contract said FULL refund within 30 days. Now to top everything off, I had to head straight to the gas station that night because they couldn't even be bothered to put couple dollars of gas in the tank. I complained to the BBB, However they have an F rating so I don't expect anything from that. I complain to States AG, However they say while this isn't even close the first complaint they have received there really isn't anything they can do. I complain to Chrysler, FTC, Jeff City DMV. But all these places can really do is record the complaint and maybe act on it some time in the future, Again though, All of them tell me they have heard many complaints about this dealership. The best I can hope for is that others won't be caught up in this. Please be aware there are about 4 or 5 other dodge dealerships in the area. If by chance you do decide to purchase from them, Be very careful about EVERY aspect of the purchase, They can and will change stuff on you. More

Left message to Mike Decker on car but Dealer would not call back . Left earnest money and dealer has not refunded. Do not buy cars here call back . Left earnest money and dealer has not refunded. Do not buy cars here More

My wife and I saw a sign on a Ram Quad Cab at Landmark on Noland Rd. for $18998-no asterisks or other notations. We stopped, took a test drive with salesman Bart, and decided to purchase the truck We had a b Noland Rd. for $18998-no asterisks or other notations. We stopped, took a test drive with salesman Bart, and decided to purchase the truck We had a blank check loan document and informed them that was how we would be purchasing it. After our offer was written and submitted to the Manager, Bart informed us that he had forgotten to tell us up front that the price did nto include freight of $1100. We asked to speak to the manager who told us that Bart had made a mistake and that s how he ran his business. He stated if we didn t like it we could leave. We informed him that we would purchase the vehicle anyway, but that we were going to let Chrysler know about the deceptive practice and he stated that he did not want our business and we should leave. He stated that the sale truck (only 1 @ this price) was meant to get traffic in and hopefully switch buyers to another vehicle. When I suggested that sounded unethical, he demanded that we leave or he would call the police. He refused to give us his business card or even his name and scolded 2 other sales people that I asked who he was. We asked for our paperwork back, which included personal info on a form Bart said they needed for identification. We then found out they ran a credit report WITHOUT OUR AUTHORIZATION. We finally asked a salesman on the lot the rude gentleman s name and he said it was Doug Fletcher. I have been a loyal Dodge customer and I understand that the dealer was not going to make much money on this transaction, but the outrageous treatment to a repeat customer who was willing to pay the full asking price on this bait car borders on insanity. I can t imagine that the Chrysler Corp. would condone or tolerate such behavior from a franchise dealer. More

Last Wednesday I pulled onto the lot at the Dealership. I was greeted at my Truck window by a Salesman,He asked me if i was "looking to buy a new vehicle today" i told him that i was there to find out the ac was greeted at my Truck window by a Salesman,He asked me if i was "looking to buy a new vehicle today" i told him that i was there to find out the acv (acual cash value) on my truck.This must have humored him because he repeated what i said and than laughed. He than informed me where i could park and i pulled around to that area.As my Wife and i got out of the truck the Salesman started to walk towards the Sales building,I asked if he was going inside to get the person to value my truck. He turned around and said "That's not our policy..we like to put people in a vehicle first before we discuss that. At that point I told my wife let's go, and that is what we did. I drove about a 1/2 mile down the road to the Kia Dealership and purchased a car that day.I should note that when i told the Salesman (Mike) at Kia that i wanted to know the Acv on my truck his response was "alright come on in". What a great experience I had at the Kia Dealership. On the other hand, I will never shop at the Landmark Dodge Dealership again, and i will let others know about my experience. More

This would have been the 3rd vehicle we would have purchased from them. We test drove a new car and was gonna trade in our old one, but we didn't like the numbers so they told us to take new car home purchased from them. We test drove a new car and was gonna trade in our old one, but we didn't like the numbers so they told us to take new car home for the night and come back in the morning and think on it. So we did but when we came back next morning and said no deal just give us our old car back. They got all irate and rude and said no we can't do that we had a deal plus we don't have your keys or your car. After arguing back and forth they finally brought our car back to us kept our money we had put down as good faith, told us to leave the lot and they wouldn't sell us anything ever! I will never go back there or will ever recommend them to anyone! Buyeres beware! More