Landmark Atlanta Chrysler Dodge Jeep RAM

Very awesome service! Came in the other day to look into getting a new Dodge. Gerrick waited on me he was very knowledgeable and patient and took great care of me. Did not Came in the other day to look into getting a new Dodge. Gerrick waited on me he was very knowledgeable and patient and took great care of me. Did not purchase that day because of my indecisiveness but will definitely be back! More

EXCELLENT EXPERIENCE I CAME TO LANDMARK OF DODGE ATLANTA AND WORKED WITH TERRIE MILLER AND HER SERVICE WAS BEYOND EXCELLENT. SHE KNEW HER CARS AND SHE ANSWERED ALL OF MY Q I CAME TO LANDMARK OF DODGE ATLANTA AND WORKED WITH TERRIE MILLER AND HER SERVICE WAS BEYOND EXCELLENT. SHE KNEW HER CARS AND SHE ANSWERED ALL OF MY QUESTIONS IN GREAT DETAIL. I HAVE NEVER BEEN TO A DEALERSHIP WHERE SOMEONE DID NOT TRY TO SELL ME BUT ACTUALLY LET ME FEEL MY WAY AROUND THE PROPERTY AND MADE ME FEEL IMPORTANT. HER CUSTOMER SERVICE WAS BEYOND EXCEEDING. I AM HAPPY I MET HER. More

my amazing experience I want to die without any courage I was convinced that I had it I wouldn't be able to get anything but the Beautiful Mrs. Miller aka military she took I want to die without any courage I was convinced that I had it I wouldn't be able to get anything but the Beautiful Mrs. Miller aka military she took great care of me hope her personality was positive she was informative she actually showed me to affordable cars as postcards that she knew I could not afford she wasn't just trying to make a sale her concerns were very genuine she was also amusing and I would love to do business with her again and when I come back next year to refinance my vehicle I'm going to make sure I work with Miss Terry Miller once again she's the best I will refer her to anyone I will blog on her Facebook number one Dodge employee got to love Miss Terry Miller and thank you again you have been a blessing to me and my children I truly appreciate you you have a blessed life and may you continue to bless others down their path you have a blessed day More

Knowledgeable sales person. This young lady is car smart. I felt confidence in her knowledge of the vehicles she was showing. When I'm ready for my purchase I will seek out this This young lady is car smart. I felt confidence in her knowledge of the vehicles she was showing. When I'm ready for my purchase I will seek out this sales person to make the sale. Very courteous and friendly. A.Cannon 4164 More

thanks service Had a great experience dealing with Sean the new service manager he was friendly and very u didn't feel like u were getting the run around will defini Had a great experience dealing with Sean the new service manager he was friendly and very u didn't feel like u were getting the run around will definitely recommend people to come here, thanks again! More

Really Poor Service Last year, I bought a new 2015 Jeep Cherokee for my son. Last Friday, with only 11,000 miles, the car broke down and stranded my son. The service depa Last year, I bought a new 2015 Jeep Cherokee for my son. Last Friday, with only 11,000 miles, the car broke down and stranded my son. The service department said it would be several days before they could even look at it. When I raised concerns over the timeline, they suggested I take it to another dealer. They also said I should have bought an extended warranty to cover a rental car. I told them I didn't expect a new car would be out of service over a week. They have now had my car 9 days and I haven't been told a diagnosis or timeframe. I have called numerous times the last couple days and can't get a live person on the phone or a returned call. I would not recommend a Jeep or Landmark's service department. More

Do not Service your car @ Landmark! Poor management DO NOT REPAIR YOUR VEHICLE AT LANDMARK! I've seen Landmarks dealership service department inside and out over the past sixty days, I've dealt with two DO NOT REPAIR YOUR VEHICLE AT LANDMARK! I've seen Landmarks dealership service department inside and out over the past sixty days, I've dealt with two baffling issues, dozens of phone calls, and several in disappointing in-person encounters. My first experience was an OIL CHANGE. After waiting for 2 hours, the service was still not done; CHRIS TOMLINSON (the current sales manager) apologized and regretfully informed me that he couldn't complete the service. They didn't have the right oil!? I chalked this up to a bad day and decided to give them a second chance. My SECOND EXPERIENCE led to more disappointment. I'm baffled at how much they just lie, delay, and express the most unprofessional concern about getting the job done. On multiple occasions, I experienced delays on repairs, repeated excuses, blown promises, poor communication, and bad management. All of these contributed to a terrible experience. After lengthy discussions with the GM, MIKE ORCUTT, he admitted that they are getting "10x the amount of work" that they're equipped to handle. At every point along the service experience, I've been disappointed. Mike admits that the system is "broken" and he's trying to fix it. STAY AWAY! If you're not a dropped call, you'll get send straight to voicemail, or ignored and put on hold. The phone system routinely sends calls to the wrong extension. Poor communication...Parts routinely not ordered or ordered late, bad customer service, blown deadlines on repair. Empty promises on service. Now its been sixty days, and the job they've been tasked to do takes seven hours, yet they've had the part for over 10 days. I've been told every excuse imaginable...The parts are delayed, the tools we need are locked in the tech's toolbox who's out of town. At every roadblock, your car will get shuffled into the service rotation. The managers are simply more worried about keeping the techs busy and rotating them into a paid tasks rather than focusing on completing one. Hey, I get it, Landmark is busy, so stop promising customers that you can complete a job and be honest. Be professional. Admit it when you are too busy and quit disappointing more customers. This process will inevitably alienate more customers, but not before upsetting everyone. Don't let this be you! More

I honestly believe I made a mistake I bought my Jeep Grand Cherokee earlier this year. Today I brought my vehicle for its first service. The routine services plus I wanted them to look I bought my Jeep Grand Cherokee earlier this year. Today I brought my vehicle for its first service. The routine services plus I wanted them to look into the 4 outstanding recall notifications. I dropped the vehicle off at 7:30am, took the shuttle home, and am still waiting for someone to contact me. Its 4:15. I know now that I should have asked more questions like what the estimated service time, and at what e point will I be contacted if the vehicle isn't done by end of business day, by what time do I need to contact you to have the shuttle bring me back to the dealership, how often does the service team members check voicemails in those instances that no one picks up the phone over the course of 82 minutes, but I didn't. My fault clearly. But somehow, I just don't feel good about the service or service department. And while I have doubted my purchase each time I received another recall notification followed by the "I told you not to buy it" remarks, today was the first time I really felt like I made a bad decision. I'm not optimistic that'll get any better. After all, it is just month 7. More

Great place This dealership was honestly one of the most accommodating I've ever been to. They made it very simple to go through the process of buying my car. A d This dealership was honestly one of the most accommodating I've ever been to. They made it very simple to go through the process of buying my car. A definite recommend! More