Landers Ford

The technician refused to rotate the truck tires when I asked them not to use an impact to put the tires back on and to torque them to Ford specs. The last time they used an impact they put the lugs on so asked them not to use an impact to put the tires back on and to torque them to Ford specs. The last time they used an impact they put the lugs on so tight that when I got a nail in a tire while out of town, the only shop that was open could not get the tire off with their impact and broke a 4-way lug wrench with a cheater bar. He made up a story that he could not do the rotation because I had spacers on the truck. The truck has factory rims with all terrain tires that are one size above what came on it, no spacers. He just did not want to take the time to do the job right. When paying the invoice and getting the explanation of why they did not rotate the tires, I asked him the remove the cost of the rotation, the response was that they could only take $1.00 off the cost of the service.....Not a good day, I had to take the truck to Discount tire to get the tires rotated. They did it with no problem and got me on my way. More

Good service when purchasing. Strong knowledge of their products. Suggested upgraded vehicles once I communicated the one I was looking at purchasing. Competitive on financing. I Strong knowledge of their products. Suggested upgraded vehicles once I communicated the one I was looking at purchasing. Competitive on financing. I was pre approved prior to shopping and they beat the rate. More

They had a very good service if they need anybody need a car go to them car go to them More

My car buying experience here was outstanding. DQ made every thing easy and efficient. Marcus explained the financing and warranty options so we'll it was simple to make a choice. DQ made every thing easy and efficient. Marcus explained the financing and warranty options so we'll it was simple to make a choice. More

Pick up and delivery service exceeds expectations. Having intermittent electrical issue. Pick up @ 10am. Diagnosis and repair completed and returned by1:30pm. Superior service. Having intermittent electrical issue. Pick up @ 10am. Diagnosis and repair completed and returned by1:30pm. Superior service. More

Great Service and the Service Advisors did a great job! Thanks Ron for being a great service advisor. Thanks Ron for being a great service advisor. More

Second car purchased at Landers in Collierville. First was in 2001, a very nice Mustang convertible. Last week I bought a 2021 Gladiator. Seamless process. First was in 2001, a very nice Mustang convertible. Last week I bought a 2021 Gladiator. Seamless process. More

Good service professional and friendly service writer and cashier. Worked me in for services on a timetable that worked for me cashier. Worked me in for services on a timetable that worked for me More

The quick lane manager was outstanding this past week. He took care of a recall while I had it in for an oil change. I wish the service department would take reservations like other dealerships. The fact He took care of a recall while I had it in for an oil change. I wish the service department would take reservations like other dealerships. The fact that they want you to leave your vehicle for two weeks for service is ridiculous. More

They always seem to take care of me when a problem comes up. Nice associates as well. up. Nice associates as well. More