Land Rover Thousand Oaks

I had made appointment on 5/13 for my velar . Upon entering the service department. The place is super clean, very organized! I was greeted by Kimberly Estala, Kimberly was so sweet, kind, caring Upon entering the service department. The place is super clean, very organized! I was greeted by Kimberly Estala, Kimberly was so sweet, kind, caring , genuine , very down to Earth, she has the positive upbeat energy about her. She asked us what was wrong , I told her my velar has be having trouble with my sensory and my engine light constantly comes and goes . She listened to all of our concerns and questions . She answered them all! She is very knowledgeable which is great , since this I my first Land Rover . She told me it might take a couple day or more which I knew . The next day I get a video audio from Kimberly showing me what was really wrong with the velar , The O2 sensors needed to be replaced & coolant was leaking , the video was so clear and the description of where and what they need to do was amazing !! That was so thoughtful of her! Thank you so much!! I never had that kind of experience it was so wonderful!! I got a call from Kimberly yesterday that my velar was ready! Hooray! Upon entering were greeted by Steve , Steve was so kind, he help me get check out smooth & I got my car back Hooray! I had such a very warm positive experience here ! Everyone was super kind & very friendly! I highly trust them & with my car! I especially would Love Thank Kimberly!! She really helped me with velar with the constant updates , I really appreciate her so much!! Thank you so much!!! More

Beautiful dealership, professional staff, very accommodating with loaner vehicles when my vehicle needs service. Love my Range Rovers! accommodating with loaner vehicles when my vehicle needs service. Love my Range Rovers! More

STEVEN WAS VERY PROFESSIONAL AND TOOK CARE OF THE ISSUES I POINTED OUT WHEN I LEFT THE CAR. I POINTED OUT WHEN I LEFT THE CAR. More

Kimberly was a pleasure to work with, very proactive, knowledgable and extremely professional throughout the service process. knowledgable and extremely professional throughout the service process. More

Problem was fully resolved by dealership by covering the battery replacement under warranty. Service was completed in a couple hours and as always Victor was great. battery replacement under warranty. Service was completed in a couple hours and as always Victor was great. More

The entire process was excellent. Cody and Kevin and Dino helped me greatly with all my needs and made the process so easy. I got my perfect vehicle. Cody and Kevin and Dino helped me greatly with all my needs and made the process so easy. I got my perfect vehicle. More

Great service at LandRover Thousand Oaks, CA! Met by Steven Mozes with a smile and took care of us right away! He was polite, knowledgeable and happy to assist us! Fantastic customer service a Met by Steven Mozes with a smile and took care of us right away! He was polite, knowledgeable and happy to assist us! Fantastic customer service and a big THANK YOU to Steven!! 🙌🏻 More

For over 5 years, I have trusted this local dealer. for all my car needs. Víctor Ávalos is my service advisor. He is very profesional, and his honesty and ethics set him apart. Great customer service! for all my car needs. Víctor Ávalos is my service advisor. He is very profesional, and his honesty and ethics set him apart. Great customer service! More

Kimberly and I had a rough start. I know she needed to provide explanations, but I had to argue with her about my service. She finally came through. She might some more coaching. I know she needed to provide explanations, but I had to argue with her about my service. She finally came through. She might some more coaching. More