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Land Rover Northfield

Northfield, IL

4.8
193 Reviews

670 Frontage Rd

Northfield, IL

60093

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193 Reviews of Land Rover Northfield

August 17, 2023

Haidar have a perfect costumer service which exceed our expectations. He was patient and very helpful!! More

by etsy76
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Haidar
Aug 18, 2023 -

Land Rover Northfield responded

Thanks for choosing Land Rover Northfield and for highlighting Haidar's premier customer service! It's always our pleasure to provide 5-star experiences and we hope to see you down the road!

August 10, 2023

This is my favorite dealership! Everyone is so professional and honest. I see Phil in service and he never disappoints. He gets the job done and I never feel like I'm being ripped o More

by Fyouhanna23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Aug 11, 2023 -

Land Rover Northfield responded

We're so glad to know that you've been a loyal customer of Land Rover Northfield! It's great hearing how Phil and the rest of our team consistently provide top-notch service. Thanks for your business!

August 10, 2023

I recently came in to look @ a car I saw on line. The SUV was good and my salesman Joe was good. When they found out that I had a trade in ( GOD forbeite not me ) they wanted to appraise it. OK my 20 More

by katedwards06
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe
Aug 14, 2023 -

Land Rover Northfield responded

Kate, I'm sorry to read about your experience with the appraisal of your trade-in. We aim for transparency and fairness in all our dealings, so it's disappointing to learn that you felt otherwise. I'd like an opportunity to discuss this further with you and address any concerns directly - please feel free to reach out at a time convenient for you. Thank you, Arlind Peci - General Sales Manager - (847)446-6665

August 08, 2023

Great experience with Land Rover and Land Rover Northfield. I had an out of warranty repair. Both helped share the cost. More

by davidjmorgan010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Aug 09, 2023 -

Land Rover Northfield responded

David, we're glad to know that you had a great experience with us at Land Rover Northfield. We always aim to assist our customers in any way possible. Thanks for the positive feedback!

August 07, 2023

An unexpected visit to Land Rover Northfield was an exceptional experience. From the time we walked on to the sales lot and then to the inside of the showroom to meet Dennis our salesman, we were impre More

by Wesley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Glauner
Aug 07, 2023 -

Land Rover Northfield responded

Wesley, it's great to know that Dennis and our team at Land Rover Northfield made your visit exceptional! We're delighted you found the perfect vehicle working with us. Drive safely, and we hope to see you back again down the road!

August 07, 2023

Joe. Best Salesperson I have ever worked with and been buying cars at Fields forever More

by Pbkenny707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Fuentes
Aug 07, 2023 -

Land Rover Northfield responded

Thank you for the review! We appreciate the kind feedback about Joe and hope to see you again at Land Rover Northfield!

August 02, 2023

Service is great, timely and price quote matched final bill, if you need a loner you’ll need to call in advance otherwise they have a great shuttle service. More

by Joanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 02, 2023 -

Land Rover Northfield responded

Joanie, we're glad to know you found our service at Land Rover Northfield timely and reliable. Thanks for the tip about booking a loaner in advance! Safe travels until your next visit.

July 29, 2023

High end, well-run facility. Tom is an excellent service provider. Repairs delivered on time, no surprised. More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Jul 31, 2023 -

Land Rover Northfield responded

Megan, it's great to know that Tom and our team at Land Rover Northfield were able to provide you with a top-notch service experience. We appreciate your feedback!

July 29, 2023

Man, what a horrible experience with the service department. It seems these folks are great when you're buying a car (see all the positive reviews!) but a mess when it comes to servicing them. And w More

by derb65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy
Jul 31, 2023 -

Land Rover Northfield responded

I'm really sorry to read about your experience with our service department. This is not reflective of the high standard of customer care that we aim for, and I am sorry that we missed the mark. We never intend to inconvenience our guests or mislead them, and I assure you that we will work towards improving our practices in the future. Lastly, I would appreciate another chance to speak with you directly to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Mark Shapiro - Service Manager - (847) 446-6665

July 25, 2023

I live in Wisconsin and am happy to travel to have my vehicle serviced. Ken and his team do a tremendous job and I am happy to be a customer. More

by Rob LaGrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jul 26, 2023 -

Land Rover Northfield responded

Rob, we truly appreciate your loyal business! Thank you for your shoutout to Ken and the team, and we look forward to seeing you again down the road!

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