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Land Rover Northfield

Northfield, IL

4.8
205 Reviews
Call Dealership (847) 446-6665
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670 Frontage Rd

Northfield, IL

60093

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205 Reviews of Land Rover Northfield

September 29, 2023

Tommy is fantastic, handled everything efficiently and thoroughly. Couldn't happier with the way the service team took care of me More

by bbixroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Sep 29, 2023 -

Land Rover Northfield responded

We're glad to know that Tommy and our service team at Land Rover Northfield were able to provide you with an efficient and thorough experience. Thanks for the positive feedback!

September 26, 2023

Not sure who is running this dealership. My experiences have been mostly disappointing, starting with the buying process and delivery of the custom ordered vehicle covered in water spots tha More

by Koda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy was top notch. Car loaner person was less than helpful.
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Sep 26, 2023 -

Land Rover Northfield responded

We're sorry to read about your experiences, Koda. We strive for excellence in all areas of our dealership and it's clear we've fallen short here. Your feedback is valuable as it helps us improve where needed. I'd like an opportunity to discuss this further with you if possible, so please reach out at your earliest convenience. Thank you, Mark Shapiro - Service Manager - (847) 446-6665

September 18, 2023

Good work on the car and it was really nice that i could get a loaner …keep up the good work More

by Gilbert0112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy and Dan
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Sep 19, 2023 -

Land Rover Northfield responded

Thanks for the high praise! We're thrilled that your service visit went smoothly and we look forward to seeing you next time at Land Rover Northfield!

September 14, 2023

Jeremy and Mark are consistent in their A+ customer service time after time. Will always recommend this dealership and these individuals ! More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, mark, Carolyn
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Sep 15, 2023 -

Land Rover Northfield responded

We're delighted to know that Jeremy and Mark have consistently provided top-notch service at Land Rover Northfield. Thanks for your recommendation, we truly appreciate it and look forward to assisting you next time!

September 08, 2023

Service manager Ken was awesome. He was extremely knowledgeable and courteous. A credit to dealership. More

by Dkanellos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Sep 10, 2023 -

Land Rover Northfield responded

We're glad to know that our service manager Ken was able to provide you with a great experience at Land Rover Northfield. His knowledge and courtesy are indeed an asset! Thanks for your kind words.

September 08, 2023

Amazing customer service ! The only drawback is the NEVER EVER have a loaner . Beware of this when buying. More

by Maryclaire223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other
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Sep 10, 2023 -

Land Rover Northfield responded

Maryclaire, we're glad to know you appreciated our customer service at Land Rover Northfield. We understand your concern about the loaner cars and appreciate this feedback as it helps us improve. Thanks for choosing us!

September 06, 2023

Great customer service! Very communicative. Easy to schedule. Offer loaner cars too. Highly recommend them. More

by A Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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Sep 07, 2023 -

Land Rover Northfield responded

We're delighted to know you had a great experience with us at Land Rover Northfield! Your recommendation means the world to us. Safe travels and we look forward to serving you again in the future!

August 31, 2023

The entire team at Northfield , Land Rover is excellent, I feel like a valued customer, they communicate well and always do a great job. As long as I have my rover, I will be taking it and my business to No More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Aug 31, 2023 -

Land Rover Northfield responded

Craig, we're delighted to know that you've had such a positive experience with our team at Land Rover Northfield. We appreciate your loyalty and look forward to continuing to serve you in the future! Safe travels until we see you next time!

August 25, 2023

We have purchased a new car every 2 -3 years for the last 40 years. This was by far our best experience ever! More

by Socialcapers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Fuentes
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Aug 25, 2023 -

Land Rover Northfield responded

Wow, that's quite a compliment considering your extensive car buying history! We're delighted to know this was your best experience yet at Land Rover Northfield. Thanks for the review and happy driving with your new purchase!

August 22, 2023

Great salesperson. Very helpful, knowledgeable and friendly. Made great recommendations. Highly recommend. Would use again. More

by Rbhi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ballard
Report | Print
Aug 23, 2023 -

Land Rover Northfield responded

We're delighted to know you had a positive experience with our sales team at Land Rover Northfield! Your recommendation means the world to us. We look forward to assisting you again in the future!

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