Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Land Rover Jaguar San Diego
San Diego, CA
115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 115 reviews
March 12, 2021
This dealership uses Stargard, a third party addition, to increase their profit margin. They did not tell me about it, I found the charge hidden in the paperwork. I had ordered my vehicle custom and made it increase their profit margin. They did not tell me about it, I found the charge hidden in the paperwork. I had ordered my vehicle custom and made it clear I did not want Stargard on the vehicle. They insisted all vehicles come with Stargard. When I took ownership of my vehicle, I realized Stargard had not been installed. The dealership charged me for this addition even though it was not on my vehicle. They continued to insist Stargard was installed and it only needed to be activated. When the third party business was contacted to activate the system, they finally had to admit the system was not installed on my vehicle. The dealership would not respond to my emails, which I made clear I did not want the system on my vehicle and requested a refund of payment for a system I do not have. They eventually refunded my money. In my mind there was absolutely no reason to go through all the drama if the dealership had respected my original request instead of doing everything they could to increase their profit. I know I am only one customer, who means nothing to this dealership, but I will tell everyone and anyone about my experience and hopefully convince future customers to go elsewhere. More
by Jdubski
Employees Worked With
Michael Brand
February 19, 2021
Professional and efficient service rep - made the whole service process less painless and worth coming back. Thank you and appreciated the access to a loaner car. service process less painless and worth coming back. Thank you and appreciated the access to a loaner car. More
by joeawinkler
Employees Worked With
Cris Albino
December 17, 2020
Angelina, Michael and Andrew were amazing far exceeded on customer service. Went in looking for one car left with two his and hers. They made my car buying experience for my dream car extraordinary and memor customer service. Went in looking for one car left with two his and hers. They made my car buying experience for my dream car extraordinary and memorable. Highly recommended dealership! More
by miriamnquinones
Employees Worked With
Andrew , Angelina Gonzales, Michael Hames
December 08, 2020
I went to land rover USA and asked for quote after I had rented Range Rover sport over the thanksgiving weekend and fall in love with it . I got contacted by Land Rover sd by sales guy name Jessie .who was rented Range Rover sport over the thanksgiving weekend and fall in love with it . I got contacted by Land Rover sd by sales guy name Jessie .who was nice over the phone and setup a test drive appointment for me for the following week after our call. I go there and Jessie just too busy or maybe didn’t want to deal with me . He gave me the keys to go for test drive and come back . Knowing that I am the only one that has appointment with Jessie . You would assume that for a nice dealer Jessie will dedicate his time to help me through out the process. But every time I drove for test drive . Test drive two velars v4 and v6 . Jessie’s was busy talking to a coupe who were looking at Range Rover sport . I came back from the second test drive and Jessie is telling me that he is two busy and send me over to nice guy name Matt. And goes back to the coupe to help them even that they didn’t have appointment with him . So unprofessional and not the way to do business specially at Range Rover . I will make sure this gets to managers at this dealer to help prevent this from happening. To others like me . Jessie is no one to judge who he want to deal with or not More
by Lmadain2012
Employees Worked With
Jessie
October 31, 2020
I have been so frustrated with trying to have my car serviced. With having staff responsive to my needs. I had better service at Toyota for my Prius. I love my Range Rover, but am done with SD L serviced. With having staff responsive to my needs. I had better service at Toyota for my Prius. I love my Range Rover, but am done with SD Land Rover. More
by tsahern
Employees Worked With
None of the above
October 08, 2020
Dealer 5 stars Management 5 starsSales person A.I. Bad Dealer 5 stars Management 5 stars Sales person A.I. Bad business and unprofessional Sales person M.B. Great job saving the deal Listen to underst Dealer 5 stars Management 5 stars Sales person A.I. Bad business and unprofessional Sales person M.B. Great job saving the deal Listen to understand not to respond More
by sumaj75
Employees Worked With
Mike Barbenti
August 02, 2020
excelent service , my car is in good shape, Gabriel was very professional and attentive, my car was ready faster than i expected, thank you r , my car is in good shape, Gabriel was very professional and attentive, my car was ready faster than i expected, thank you r More
by victorL.
Employees Worked With
Gabriel Campos Guzman
June 08, 2020
horrible experience that only can be seen in sweaty nightmar Where do I even start? The brand itself associate with luxury and comfort, we didn't get neither from the service dealership. My wife was 15 minutes l Where do I even start? The brand itself associate with luxury and comfort, we didn't get neither from the service dealership. My wife was 15 minutes late on the appointment and they made her wait for additional hour to get checked it. Here I can understand, ok, she was late. What came after was much worse. Once we got our car back, the very next day I've noticed funky squeaky noise coming from my tires, after checking my tires I've noticed that front tire had big dent. At the time of check out we weren't informed about the tire, I had to investigate it on my own. The worst part about it is that we didn't even have problems with brakes before leaving car to them. After my 2nd service with them I still had problems that they "fixed". The auto stop/start function didn't work. Now it does work, but on its own schedule and turns on and off at random times. Overall very bad customer experience, horrible mechanical service and don't give a xxxx attitude. Looks like they don't care of their clients once you pull car from their parking lot! We are very appalled of their service! More
by karim7pafos
Employees Worked With
Don't remember the employee, who worked with us the 1st time. Chris Albino was very professional and attentive, since I don't remember exact name, marking him as he is aware of what i am talking about., Cris Albino
May 16, 2020
Worst experience ever So far it has been 7 weeks to repair my range rover with no end in sight. Horrible cars and horrible service. They will not be in business for long wi So far it has been 7 weeks to repair my range rover with no end in sight. Horrible cars and horrible service. They will not be in business for long with the quality of the cars and the service experience considering this a high priced luxury car. Save the money and the frustration buy another brand. More
by Lplascencia7
Employees Worked With
Scott Weston, Gabriel Campos Guzman
April 29, 2020
Couldn't be more grateful to Land Rover San Diego! It was a first class experience. The GM, David, was absolutely incredible. He went above and beyond and made me one happy customer. His Finance Man It was a first class experience. The GM, David, was absolutely incredible. He went above and beyond and made me one happy customer. His Finance Manager, Cherry, was extremely thorough and made it a seamless transaction. The Range Rover Sport I purchased is absolutely beautiful and in pristine condition, just as they assured me. So grateful to Land Rover San Diego. More
by Kevin H
Employees Worked With
David Drake, Cherry Phongpradith
