Land Rover Jaguar San Diego

Noel Kapela, Great Experience Noel Kapela, David Drake and team did a great job at assisting us in this purchase. They paid attention to all the details and then some. Great experi Noel Kapela, David Drake and team did a great job at assisting us in this purchase. They paid attention to all the details and then some. Great experience and great vehicle! More

CPO vehicle sold at minimum safe tires, brakes, rotors I converted from Escalade to Range Rover - believing that I would be getting equal or better SUV quality and features with luxury brand customer servi I converted from Escalade to Range Rover - believing that I would be getting equal or better SUV quality and features with luxury brand customer service and hopeful to become a brand loyalist. The marketing and product placement for these vehicles is convincing. The reality in my experience is sadly disappointing. I now tell anyone I know who owns a Land Rover to service it at another dealer and anyone considering the mistake of a purchase from this dealer to consider a different dealership or brand of vehicle altogether. My purchase was a Certified PreOwned Range Rover. I found out shortly afterwards that it was sold with tires that were only 1/32 within minimum CPO specifications and that the Land Rover San Diego service department themselves had recommended replacement. It was sold with brake pads that were reportedly within standard at time of sale and then 6,000 miles later in need of replacement (despite the dealership claiming that their pads are typically good for 25,000 miles). The front brake rotors were also apparently a hair within minimum specification. Buyer beware with Land Rover San Diego, apparently. I didn't think to take a CPO vehicle from a brand like Land Rover out to an independent mechanic to review for this type of shenanigan. Facing several thousand dollars in repairs and still optimistic, I contacted both dealership and corporate with the suggestion of different ways we might mutually contribute toward resolution of the issues and move forward in a positive light. Unfortunately, Land Rover corporate told me that the case was reviewed and that Land Rover San Diego's process is acceptable and that any dissatisfaction would have to be addressed with the independently owned and operated dealership. Land Rover San Diego Service, Sales, GSM, and Director of Operations have all sidestepped the issue. It appears that perhaps dealer staff, ownership, and corporate are OK doing business this way. More

Stay away from Land Rover SD and especially Michael Brand This man is a classic bait-and-switch salesman. He lures customers into the dealership w/ false promise's. Once your there the man trips on himself wi This man is a classic bait-and-switch salesman. He lures customers into the dealership w/ false promise's. Once your there the man trips on himself with lie after lie. The typical "I can get you a ton of money for your trade-in. Just come into the dealership" , "Trust me, the contract is right. Just sign and drive.""This is the lowest interest rate you will get anywhere." "I can get you to your ideal monthly payment without raising the price of the car." ugh ... I had to call a friend to call me back and acted like there was an emergency just so could get away. Stay away from Land Rover SD and especially Michael Brand. More

Creditably is important! But apparently not to them.. I brought my 2014 Range Rover Evoque in to have some work done on the wheels.. I have the bumper to bumper cosmetic insurance that I purchased when I I brought my 2014 Range Rover Evoque in to have some work done on the wheels.. I have the bumper to bumper cosmetic insurance that I purchased when I bought the car. The wheel had a ding on it when I bought it and I had 2 others that needed to be repaired.. That service was provided . No issues with that.. I asked them to top off my fluids when they do the Land Rover Safety check that they do on all cars before they leave their shop.. Check the tires , brake Etc.. To ensure the car is safe.. I picked up my car and the paperwork was signed off as if done.. On my way home my windshield washer fluid light is still on.. I call the dealer.." Well I guess that wasn't actually done was his response.. That is an issue if that was not done and signed off as completed. What else was not done on this Land Rover Super Safety Check ? The service person apologized and said I could bring it back the 30 + miles.. Yes I could .. Not the point? It was not till I filled out the survey that it became an issue to them.. They called offered to send a car get my car and fix it.. I have called them at least 7 times no response.. The washer fluid is an easy fix.. The lies about completing something as simple as washer fluid could be a reflection of the more serious work that is only a visual inspection not being done.. Plus with the tires and brakes there are no lights to proof wheter they were inspected or not.... I wanted them to resolve this But neither the service manager or service person stood by their words. So Land Rover USA is now involved.. To make matters even more questionable my insurance sent them a check to get some body work done .While they do not do body work there the original plan before I left the dealership was for me to bring the car back the following week after the cosmetic wheel work and they would arrange the work to be done.. They have all the paperwork and the $....This all stArted on Jan 25,2016.. Above and Beyond.. Not really.. I really Love my car.. It makes it hard to deal with such unprofessional behavior when my car is awesome and deserves to be treated as such.. Especially by the professionals who choose to service them.. More

Fraud This dealership is a joke. The people involved are crooks. I traded my 2015 suburban that was owned outright for 2015 supercharged $105,000 vehic This dealership is a joke. The people involved are crooks. I traded my 2015 suburban that was owned outright for 2015 supercharged $105,000 vehicle. They took my car and 3 days after providing me with temporary plates started to tell me that I have to bring the car back. These people are scammers. I am filing action against all parties involved. More

Purchase of new vehicle Excellent service. Friendly and willing to explain. Explained about the car we purchased, answered all our questions. Michael is very friendly and Excellent service. Friendly and willing to explain. Explained about the car we purchased, answered all our questions. Michael is very friendly and helpful. Other staff were also very friendly More

Land Rover of San Diego Has Gone Down Hill When I first called, I was told that there was no one who could take my call but I could leave a voice message and someone would get right back to m When I first called, I was told that there was no one who could take my call but I could leave a voice message and someone would get right back to me. I did not get a call till 2 days later. At that time I scheduled an appointment for a service call and a malfunction of my backup sensors. This took one day and seamed to have gone smoothly, although a little expensive. For an oil change, tire rotation and filter swap it was a little over $700. They said there was nothing wrong with the backup sensors so they just realigned it and charged me $310. So when I got home and pulled into the driveway I noticed the sensors were not working. I called the next day and again was put into voicemail. Again, two days later I finally got a call back and they scheduled me to bring the car in again and offered to lend me a loaner for the day, as I had appointments for work. I got there after battling morning rush hour, and it is horrendous in that area, only to arrive and be told that they ran short of loaner cars. I was told to just go back to work and they would call me later when they had one. NOT what I expected when this was an appointment to fix what I had paid for and they obviously did not identify the problem nor correct nor fix the problem. The lack of attention to existing long term customers and complete lack of coordination by the dealership has made me decide that next time I will try another dealer that might have the ability to service properly. And, just got a call back a day after it was back in for the sensor repair and they replaced the part I asked them to replace the first time and charged me an additional $150 for a part you can purchase for $20 online. If you were a friend I would tell you not to use this dealership! More

new Landrover sport Noel Kaoela was fantastic to work with. This is my second Range Rover I have purchased with Noel. He is very knowledgeable and easy going. Noel Kaoela was fantastic to work with. This is my second Range Rover I have purchased with Noel. He is very knowledgeable and easy going. More

Top notch service Today I took my Range Rover to get the brakes lines checked (recall) and while it was getting fixed they notified me of a dangerous problem that they Today I took my Range Rover to get the brakes lines checked (recall) and while it was getting fixed they notified me of a dangerous problem that they found caused from prior (out of state) garage. I was informed that the prior mechanic had stripped a wheel retention nut on the front axle. John informed me that he didn't want me to continue to drive with the safety issue. That to me was one of the best customer service experiences I have encountered in the auto industry hands down. More

Awesome service... Professional and courteous team Everyone there has always been super helpful when I've had concerns or receiving service repairs. Whenever I have an issue with my vehicle that needs Everyone there has always been super helpful when I've had concerns or receiving service repairs. Whenever I have an issue with my vehicle that needs to be addressed Veronica has been efficient and my concerns are addressed very promptly. She's also very pleasant and professional. I recently had service done to my vehicle and I wasn't totally happy with turned out through a 3rd party vendor... they made sure to get it redone at no cost to me and it turned out awesome. More