Land Rover Jaguar San Diego

Land Rover San Diego sets the standard for this sale and service of these amazing vehicles. Their service team is remarkable and the facility is state of the art. service of these amazing vehicles. Their service team is remarkable and the facility is state of the art. More

I want to thank Gabriel Campos Guzmán for the outstanding service he provided during my car repair at Land Rover San Diego. Your professionalism and dedication made the experience exceptional! Thanks for th service he provided during my car repair at Land Rover San Diego. Your professionalism and dedication made the experience exceptional! Thanks for the whole Land Rover Team More

I have been a client of Land Rover (and this location specifically - which has moved slightly…) for over 30 years and I keep coming back because of the service advisors and their care and help with my ve specifically - which has moved slightly…) for over 30 years and I keep coming back because of the service advisors and their care and help with my vehicles. They go above and beyond with their customer care! They let me know what is wrong with my car, they clearly explain to me what needs to be done to fix it, always provide me an estimate so there are no surprises, and get my car back clean in a timely manner. If there is some sort of set back they contact me and advise me of a time frame and additional work that may need to done because of unforeseen circumstances along with and updated estimate. Gabriel has been my Servie Advisor for the past serval years and I cannot say enough about how impressed I am in all of the afore mentioned areas of providing excellent service! This past experience showed me his true honorable character - he, and Holman Land Rover stood behind the extended warranty I purchased through them with my vehicle and went to bat for me to get the work needed covered. I will continue to be a client and am grateful that Holman has associates like Gabriel working with them, thank you!! More

Dishonest experience. We purchased a cpo range a few days ago and the buying experience was amazing and then hours later we have a flat and bring it in and the entire rim We purchased a cpo range a few days ago and the buying experience was amazing and then hours later we have a flat and bring it in and the entire rim was cracked and damaged as if there was a high impact or high speed hit. When telling Ernesto and Alan the sales person they accused us of damaging it ourselves. It was such an insult- we only had the car a couple of hours, havent even driven on the freeway yet only a few miles (less than 10) - obviously we need a new rim and they take NO responsibility for it-i'd like to know where we are high speed chasing with a 3 year old. They tell you whatever to buy the car and then when you need someone to be honest and act with integrity they show you who they really are- beyond disappointing --never purchase from them More

Brenda was amazing to work with. We have a newborn and it was difficult to coordinate times to view the vehicles and schedule a test drive. She was very patient with us and kept comm We have a newborn and it was difficult to coordinate times to view the vehicles and schedule a test drive. She was very patient with us and kept communication over a few weeks and answered all of our questions. Andrew was equally amazing and made the financial process a breeze! We appreciate them so much and will definitely be back! More

Gabriel, my service advisor, is always very attentive and knowledgeable. I got several calls updating me on the status of the repairs knowledgeable. I got several calls updating me on the status of the repairs More

Friendly, courteous staff that was very knowledgeable. Made the car buying/leasing experience easy. Highly recommend. Made the car buying/leasing experience easy. Highly recommend. More

I've purchased multiple vehicles from this dealership over the years (although I think they have changed ownership a few times during that timeframe). They have always made the experience pleasant and ea over the years (although I think they have changed ownership a few times during that timeframe). They have always made the experience pleasant and easy. More

My vehicle was dropped off on a Tuesday but the work wasn't started until the following Wednesday. What's the point of an appointment when it takes more than a week to service the vehicle? It typically wasn't started until the following Wednesday. What's the point of an appointment when it takes more than a week to service the vehicle? It typically requires 2 months' notice to schedule service if a loaner vehicle is required, which is not always possible. Maybe this process would be faster and easier if appointments were met and people weren't driving loaner vehicles for a week when their own vehicles are just sitting on the lot? I'd give them a pass if this was an isolated incident but this is not the first negative experience I've had with this service department. On a previous visit, I dropped off my vehicle for a recall service, which was required before I could renew my vehicles registration. At the time I made the appointment I was told the service would take half a day and they would provide a rideshare back home. When I dropped off the vehicle they told me it would take a few days. I informed them I couldn't be without the vehicle that long and I was told it should only take half a day when I made the appointment. After some back and forth I was told they could have it completed in 90 minutes if I could wait for the vehicle. So if they don't have to spend $20 on a rideshare they could complete the work in the originally quoted time but if I needed to get home/work it would be 3 days? JLR is the least efficient service department I've worked with in the past 25 years. More