Land Rover Jaguar San Diego
San Diego, CA
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Hi Ernesto, I'm not happy with the service I am receiving from your dealership post my vehicle purchase. After calling multiple times for past at 5 days and leaving multiple voicemails and multiple email from your dealership post my vehicle purchase. After calling multiple times for past at 5 days and leaving multiple voicemails and multiple emails for you, Michael and Ryan. I have not received a call back till today. I do not know who else and how else to ask for help. I have found multiple issues with the brand new luxury vehicle Range Rover SV that I bought from your dealership. Whenever I ask anything or communicate about the issue, I'm told that I need to take it to the nearest dealership for repair they will take care of any issues. I bought the vehicle to drive and enjoy the ride, not to leave in the repair shop for months and wait for the parts to arrive. (1) I was sold the vehicle with bad sunroof cloth. Can not open sunroof/moon roof. (2)The passenger side door is getting stuck at the hinges and meeting loud noise ever time we open it. (3) Driver side pull out doorstep doesn't always pull out when opening the door. (4) The car doesn't unlock on it's own with both keys in the pocket and touching the door. It doesn't unlock even after pressing the door unlock/lock button. I have to pull the keys out and press unlock to open the car and drive. The settings are set correctly as it works randomly not every time as it's supposed to. It's only 5 days of driving and I got all these issues. I left the car in my garage and I feel like I got a lemon vehicle from Land Rover SD, who knew about the hidden issues and that's why I'm being ignored for all my requests. I didn't hassle much about the price for a $300k vehicle. This is the worst dealership ever to deal with. The Land Rover USA needs to get involved with this dealership for their returned of customers post purchase. I WOULD NOT RECOMMEND ANYONE TO BUY A VEHICLE FROM THIS DEALERSHIP. More
I've purchased multiple vehicles from this dealership over the years (although I think they have changed ownership a few times during that timeframe). They have always made the experience pleasant and ea over the years (although I think they have changed ownership a few times during that timeframe). They have always made the experience pleasant and easy. More
My vehicle was dropped off on a Tuesday but the work wasn't started until the following Wednesday. What's the point of an appointment when it takes more than a week to service the vehicle? It typically wasn't started until the following Wednesday. What's the point of an appointment when it takes more than a week to service the vehicle? It typically requires 2 months' notice to schedule service if a loaner vehicle is required, which is not always possible. Maybe this process would be faster and easier if appointments were met and people weren't driving loaner vehicles for a week when their own vehicles are just sitting on the lot? I'd give them a pass if this was an isolated incident but this is not the first negative experience I've had with this service department. On a previous visit, I dropped off my vehicle for a recall service, which was required before I could renew my vehicles registration. At the time I made the appointment I was told the service would take half a day and they would provide a rideshare back home. When I dropped off the vehicle they told me it would take a few days. I informed them I couldn't be without the vehicle that long and I was told it should only take half a day when I made the appointment. After some back and forth I was told they could have it completed in 90 minutes if I could wait for the vehicle. So if they don't have to spend $20 on a rideshare they could complete the work in the originally quoted time but if I needed to get home/work it would be 3 days? JLR is the least efficient service department I've worked with in the past 25 years. More
Great Sales Team, David is very helpful and kept us informed during the process and Cherry in financing is thorough and wonderful to work with. informed during the process and Cherry in financing is thorough and wonderful to work with. More
Daria is fabulous - she's probably the only reason I finally bought a Defender. She knew EVERYTHING about the car, was not pushy, and seemed to have my best interest at heart. It was an outstanding expe finally bought a Defender. She knew EVERYTHING about the car, was not pushy, and seemed to have my best interest at heart. It was an outstanding experience and I would definitely work with her again! Everyone else we spoke with was also great, but Daria is special! More
From my initial inquiry on a preowned Defender, Alan Irwin was a true professional. He took the time to send me a video review, more photos and with a quick no nonsense approach to answering my question Irwin was a true professional. He took the time to send me a video review, more photos and with a quick no nonsense approach to answering my questions. When I came down to pick up the car, it was cleaned, ready to go and Alan made it an overall enjoyable purchase process. I highly recommend Jaguar Land Rover San Diego and Alan as your guy. More
Aggibbe Albino was very helpful with the towing arrangements of my Velar and always kept me in the loop with the status. Since I had no appointment, I was worried it would take a long time to get m arrangements of my Velar and always kept me in the loop with the status. Since I had no appointment, I was worried it would take a long time to get my vehicle back. Aggibbe did a wonderful job working my vehicle in and the repairs were under warranty which was even better. Thanks for the great job in handling my vehicle Aggibbe!! More
I took my car in without an appointment, and was greeted with fast, kind professional service! Sachi was my wonderful service technician, and she went over and above to make sure my car was fully serviced, with fast, kind professional service! Sachi was my wonderful service technician, and she went over and above to make sure my car was fully serviced, plus I was transported by Lyft to and from my home, plus a car wash! Who could ask for more excellent, professional, pleasant care! More