Land Rover Columbia

I really enjoy the professionalism from your staff! The only issue I have is that you no longer take military discount! I served 24 honorable years! only issue I have is that you no longer take military discount! I served 24 honorable years! More

In March 2021, well into the height of the COVID 19 In March 2021, well into the height of the COVID 19 pandemic wife & I purchase a Jaguar 2017 F-Pace from the Columbia dealership. Sales Rep told us t In March 2021, well into the height of the COVID 19 pandemic wife & I purchase a Jaguar 2017 F-Pace from the Columbia dealership. Sales Rep told us that if we had a maintenance issue, all we had to do was call and they would pick up our car & drop off a loaner. Dec. 2021 With only 60,000~ miles the car's engine light came on while my wife was on her way to work & the vehicle went into restricted power mode. We called the dealership for help, given that it was under warranty & they immediately referred us to Jaguar for a tow. We asked if they could drop off a loaner & to our surprise, they immediately said no. They informed us that they didn’t have any cars due to COVID. Not only were they rude, but also combative in discussion. When I asked for other concessions, the rep said we were not the only people with that problem & the dealership would not do anything. They again referred us back to Jaguar. Not to mention During closing, the finance rep nor the GM were aware of the military tax exempt laws for SC, a prominent military area. The GM asked us to sign two contracts, one with the taxes included and one without so that they could shred the incorrect contract the next day. I informed them that I was not comfortable with that & asked them to cut a refund check for $500.00 after they were able to research the laws the next day. The GM agreed to that in writing. After several phone calls & emails, we finally received the refund 2.5 months later. I was thankful Jaguar Land Rover of Charlotte took the car in for maintenance. Jaguar has offered us up to 45$ (a day) of reimbursement for a rental, but as you probably know, rentals are way more expensive than that. Needless to say, this has been very unpleasant experience as we are currently paying for luxury vehicle we can’t use. More

Always in a rush to get you paid and gone. Not very good car side manners but other than that they are ok. car side manners but other than that they are ok. More

I can truly say I enjoy the workers at Land Rover. From Linda the person that greets me to the guys that detail my car before leaving.They really make you feel like family. Linda the person that greets me to the guys that detail my car before leaving.They really make you feel like family. More

Friendly service in a timely manner with an extent comfortable waiting area, I highly recommend comfortable waiting area, I highly recommend More

Overall great experience. The whole staff, specifically Scott was very knowledgeable and helpful. He made sure we had a great experience from the moment we stepped into the dealership. Scott was very knowledgeable and helpful. He made sure we had a great experience from the moment we stepped into the dealership. More

Service from November 9th. I appreciate the ease it is to schedule an appointment based on need of specific services…(Rim repair) However would have preferred not to wait 1.5 months for the appointment. schedule an appointment based on need of specific services…(Rim repair) However would have preferred not to wait 1.5 months for the appointment. More

Excellent service department, I would strongly recommend this dealership. The staff are kind and professional. this dealership. The staff are kind and professional. More

Great service team, I was in and out under 2 hours. Thank you for making my first service visit at your dealership great! you for making my first service visit at your dealership great! More

Lonny was excellent to work with and we will definitely be back! The customer service was excellent. I’m loving my new Range Rover! Thank you for all of your help! be back! The customer service was excellent. I’m loving my new Range Rover! Thank you for all of your help! More