We have a 2019 Range Rover with a extended warranty on it. Range Rover ran a diagnostic test on the vehicle and said it had a coolant leak and the transmission needed replacing. A claim was filed by Range Rover and was approved. However, Range Rover said we still needed to pay over $3300 more out of pocket to cover everything. We asked for a detailed description of the charges and never received it. We asked another certified Range Rover mechanic to look at our vehicle (we advised Range NOT to start any work on the vehicle until we gave the approval). We were advised by the other mechanic based on the codes from the diagnostic test (which they charged us $550 for) it's a bad sensor that needs to be replaced. The person we worked with was Jordan and he was the worst customer service person I have ever experienced. I am so disappointed with my experience and would not recommend this dealership. I found out after the fact this dealership is notorious for overcharging and saying you need repairs that you don't need. Please be ware!!

Purchased a certified 2024 RR SV from Darryl, who is one of the salesman at the dealership. We purchased sight un seen, which is our fault for sure, but since it was certified through them, we had more confidence. The day we received the vehicle, the brakes were squeaking, which Darryl even informed us about with a text that reads" car just needs to be driven, as it's been sitting for a while". After having the same issue last for weeks, we took to our local Land Rover dealership, who said it needs new rotors and brakes. Long story short, This dealership can't be trusted obviously. They also had the opportunity to correct the issue, which they obviously declined to do.

After weeks of negotiation on a Range Rover listed as Certified Pre-Owned, I authorized a credit pull believing we had a finalized deal. Only after my credit was pulled was I informed the vehicle was not eligible for CPO certification — information the dealership had well before that point. The car had been advertised as CPO throughout the entire listing and negotiation process. Despite this, I worked through the issues in good faith, verified the vehicle’s history, resolved the warranty situation, and agreed to move forward. The dealership then informed me the car had been sold to another buyer. Pulling a customer’s credit before disclosing a material misrepresentation, and then selling the vehicle out from under them after a solution was reached, is not how a reputable dealership should operate. Buyer beware.

i recently had my Discovery serviced at the dealership. i was covered for my reair through had a third party company. The rep at the dealership did not file the repairs correctly so i paid out of pocket because he promised to resolve the issue the following day and have me reimbursed. I called him 3 times. Spoke with him twice and even spoke with a customer service rep that followed up regarding my satisfaction. It cost me a couple thousand dollars and wasted a lot of my time... i dont plan on ever returning there if i can help it!

I am compelled to share my experience with the Finance Department at this company, as it has raised significant concerns regarding their business practices and transparency. During a recent trade-in transaction, the company failed to pay the remaining balance owed to us and did not provide the necessary paperwork. More troubling, we discovered that a personal auto loan was opened in our name without our authorization or knowledge. As a result, we are currently unable to register our vehicle due to missing documentation and the unauthorized loan. Despite repeated attempts to contact management, we have received no response. Additionally, I have observed that the company operates under multiple DBA (doing business as) names and is involved in several ongoing lawsuits. This, combined with inconsistencies in online ratings across various platforms, raises questions about the authenticity of some reviews and the company’s overall reputation. Due to these issues, we have filed a formal complaint with the Attorney General’s Office and are seeking further investigation. I would like to acknowledge the excellent service provided by Robert in the Sales Department. However, based on our experience, I strongly caution others when considering doing business with this company, particularly with the Finance Department and its management. For your own protection, please exercise due diligence and be aware of these concerns before proceeding.

I recently had the pleasure of purchasing a vehicle at Land Rover Columbia, and it was an absolutely fantastic experience from start to finish! Darryl Cruel, my salesperson, provided exceptional service that truly exceeded my expectations. His professionalism, expertise, and friendly demeanor made the entire process seamless and enjoyable. Darryl went above and beyond to understand my needs and preferences, ensuring I found the perfect vehicle without any pressure. His attention to detail and willingness to answer all my questions made me feel confident and well-informed throughout the process. Additionally, Joe, the finance manager, was equally amazing! He made what can often be a stressful part of the car-buying journey incredibly smooth and efficient. Joe's knowledge, patience, and personable approach stood out as he guided me through the financing process with ease. The teamwork and dedication at Land Rover Columbia are unmatched. If you're in the market for a new vehicle, I wholeheartedly recommend asking for Darryl Cruel and working with Joe in finance. Together, they make an unbeatable duo that guarantees a five-star experience! Thank you both for making my Land Rover purchase unforgettable! 🚘✨