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Land Rover Charlotte
Charlotte, NC
525 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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525 Reviews of Land Rover Charlotte
June 20, 2019
18 year customer I have owned 3 Land Rover vehicles - 2 purchased here and all 3 serviced here. Over 18+ years. Generally I have been pleased or very pleased. Gary Bus I have owned 3 Land Rover vehicles - 2 purchased here and all 3 serviced here. Over 18+ years. Generally I have been pleased or very pleased. Gary Buss is at the core of delivering great customer service and often has to deliver bad news on costs or tech shortages that delay repairs. I will say that since early 2018 the overall service has improved from good to very good after management changes were made. The dealer appears to be better staffed too with repair techs.I also appreciate Moaro's help with loaner cars and his customer service. He and Gary are a great team. More
by MLACharlotte
Employees Worked With
Gary Buss
June 20, 2019
Great Service Experience Gary Buss was extremely helpful, courteous, fast and accurate. He made the service experience enjoyable...if there is such a thing. I was very pleased Gary Buss was extremely helpful, courteous, fast and accurate. He made the service experience enjoyable...if there is such a thing. I was very pleased with his attention to the customer. More
by Tim Bolick - Hickory NC.
Employees Worked With
Gary Buss
June 14, 2019
Very professional. Great communication and immediate return of phone calls. Sales Rep always followed through on his duties. All very positive and professional. Would Great communication and immediate return of phone calls. Sales Rep always followed through on his duties. All very positive and professional. Would recommend to friends and family. More
by Performance Guru
Employees Worked With
Phiera Ny
June 10, 2019
Service & Maintenance on my LR4 Gary is always efficient, kind and responsive. Dealership is always clean The overall service from the different staff/team members has been excellen Gary is always efficient, kind and responsive. Dealership is always clean The overall service from the different staff/team members has been excellent. I highly recommend this dealership. More
by LR4samples*
Employees Worked With
Gary Buss
June 10, 2019
Extended warranty Looking at options for extended warranty on 2017 Sport. The service manager was very helpful in evaluating options and getting me information as well Looking at options for extended warranty on 2017 Sport. The service manager was very helpful in evaluating options and getting me information as well as follow-up scheduling for inspection and purchasing the coverage. Ultimately chose Hendrick AutoGuard Platinum, which extended the warranty for 60,000 miles. Very professional and efficient. More
by Aaron
Employees Worked With
Gary Buss
June 04, 2019
Excellent Service Gary always provides thorough service and is pleasant to work with at all times. I would definitely recommend this service department to others going Gary always provides thorough service and is pleasant to work with at all times. I would definitely recommend this service department to others going forward. More
by KKB
Employees Worked With
Gary Buss
June 01, 2019
great customer care and time they were very helpful from the beginning all the way thru to the end. Not pushy either, they really wanted the best for the customer, they were not t they were very helpful from the beginning all the way thru to the end. Not pushy either, they really wanted the best for the customer, they were not trying to just sell you a car but keep happy for the future More
by phkluzen
Employees Worked With
Riaan Engelbrecht
May 04, 2019
Cross Country Purchase of 2016 Land Rover LR4 Our experience at Astorg was second to none. I reached out to them regarding a posting on Car Guru's. My wife was looking for a very specific car an Our experience at Astorg was second to none. I reached out to them regarding a posting on Car Guru's. My wife was looking for a very specific car and they happened to have the exact one. Gerry Flynn called my back and we discussed the vehicle. He informed me that they were a "one price" dealership and that they didn't negotiate on price. While I am not a fan of this we did end up purchasing the vehicle. The transaction went smooth and the vehicle was in similar condition as described in the ad when we finally arrived from 2,300 miles away. The vehicle was a certified vehicle and still under factory warranty. The only issue we had with this dealer is that they didn't seem to inspect everything that was stated on the Certified Inspection. For example, the cooling fan for the cooler in the center console made a horrible screeching noise. This was fixed by the Land Rover dealer here in Portland under warranty. Second, and most concerning, was the fact the cruise control (adaptive) was not working! This made the 2,300 mile drive somewhat miserable. The Certified Report said this was inspected but I'm not sure how thats possible. The dealership did offer to pay for one night of hotel stay on our drive home which we appreciated. Once we got back to Portland and took it to the LR dealer, it turned out that the dealership had mounted the license plate holder on the wrong bumper directly in front of the Adaptive Cruise Radar Sensor. I went back to the Astorg and after a little pushback they agreed to replace the front bumper since it had 5 holes in it from the license plate mount. Through all of this, Gerry Flynn was outstanding. He always took my call or responded to text messages. I understand that things don't always go perfect but it's the dealer and the sales rep who stand by their product that makes you write a good review. I would highly recommend Gerry and this dealership. More
by x05179x
Employees Worked With
Gerry Flynn
April 24, 2019
Fantastic My service representative (Mike Bernstein) was very attentive, considerate and very helpful. As usual he went far beyond my expectations and made it a My service representative (Mike Bernstein) was very attentive, considerate and very helpful. As usual he went far beyond my expectations and made it a point to make sure I was completely satisfied. It a pleasure dealing with someone like Mike. More
by JAM
Employees Worked With
Mike Bernstein
April 17, 2019
Great service department Reliable service department. I can always rely on Gary Buss to get me in and make sure things get done properly. Isaiah did a great job on the clean u Reliable service department. I can always rely on Gary Buss to get me in and make sure things get done properly. Isaiah did a great job on the clean up. And they welcome my Labrador, Jackson too. More
by Stephen
Employees Worked With
Gary Buss, Isaiah, Lauren
