Lancaster Mitsubishi

My wife and I purchased a 2018 Chevy Traverse from Lancaster Mitsubishi on January 17, 2026, and what should have been an exciting purchase quickly turned into months of frustration, unexpected expens Lancaster Mitsubishi on January 17, 2026, and what should have been an exciting purchase quickly turned into months of frustration, unexpected expenses, and constant issues with the vehicle. The problems began almost immediately. The same day I purchased the vehicle, the right headlight stopped working. By the very next morning, the check-engine light came on. As I continued dealing with the vehicle, additional problems surfaced, including issues with the seat belt, alignment, and other mechanical concerns. The vehicle also failed inspection, and I was faced with approximately $2,175 in repairs. At one point, I was also charged $199.95 for a diagnostic service while trying to determine what was wrong with a vehicle I had only recently purchased. Unfortunately, the mechanical problems were only part of the frustration. Trying to get assistance from Lancaster Mitsubishi became an ongoing struggle. I repeatedly attempted to communicate with Eroll, Cory, Nate, and other members of management. Calls went unanswered, I was told people were unavailable or in meetings, and callbacks that I was promised often never came. The situation eventually became even more serious when the Traverse displayed a “Service Battery Charging System” warning and shut down while it was being driven. The alternator ultimately had to be replaced, costing me another $1,147.24 out of pocket. This was not what I expected after purchasing a vehicle from a dealership. Within a relatively short period after buying this Traverse, I was dealing with warning lights, a failed inspection, mechanical and safety-related concerns, thousands of dollars in potential or actual repair expenses, and a vehicle that eventually shut down. What disappointed me most was the way the situation was handled. Problems can happen with used vehicles, but I believe how a dealership responds when a customer experiences problems says a lot about the business. I expected better communication, accountability, and an effort to help resolve the issues instead of having to repeatedly call and chase people for answers. This experience has caused my family a tremendous amount of unnecessary stress and expense. Based on my personal experience, I would strongly encourage anyone considering purchasing a used vehicle from Lancaster Mitsubishi to have the vehicle thoroughly inspected by an independent mechanic before signing anything. I would also recommend getting every promise, repair agreement, or commitment from the dealership in writing. I sincerely wish my experience had been different. I purchased this vehicle expecting something dependable for my family—not months of mechanical problems, unexpected expenses, and frustration trying to get assistance after the sale. More

I am expressing my serious dissatisfaction with the way the service department at the dealership East Pete location and how they handled our vehicle. The level of service we have received has been extreme the service department at the dealership East Pete location and how they handled our vehicle. The level of service we have received has been extremely disappointing. Communication has been poor updates have been inconsistent, and we have been left waiting for answers regarding the status of our car. Service is unreliable , they don't answer their phone nor do they return your call if you leave a message. Our car has been there for over a month and nothing has been done . You should be able to entrust your car to the dealership/service department that will inform you of the status of your vehicle. This dealership and service department are very incompetent ! So on a scale from 1-10 one being the worst I give this department and dealership - 100 . More

Gracias a Jesús que trabaja en Mitsubishi de Lancaster tengo mi auto Nuebo excelente atención se los recomiendo tengo mi auto Nuebo excelente atención se los recomiendo More

Had a great experience buying a new car with Bernard and Platinum. It was so easy and no pressure. Thanks so much! We will be recommending Platinum to everyone. Platinum. It was so easy and no pressure. Thanks so much! We will be recommending Platinum to everyone. More

Had to make an appointment for a test drive then when I got there (after and a one hour drive) I'm told the car was sold last week! This whole time I'm getting continual texts about my appointment when the got there (after and a one hour drive) I'm told the car was sold last week! This whole time I'm getting continual texts about my appointment when the car was actual sold and not even on their lot when they made the test drive appointment to begin with!!! More