Lancaster Mitsubishi

Changes online ad pricing slightly after they knew we were interested in a specific vehicle. And they don't want to budge even a penny when negotiating price. Our sales person was at least were kind and were interested in a specific vehicle. And they don't want to budge even a penny when negotiating price. Our sales person was at least were kind and friendly. This dealer's property is also rather grim, as it's obvious they don't spend anything on maintenance, conveniences, or aesthetics. A broken door they keep a screw in to keep it from locking, water pooling in their parking spaces, rather unkempt bathrooms, and salespeople forced to do work at desks sitting in the open along the showroom floor. I feel bad for the sales staff without any offices, but worse as a potential customer where every word I speak is heard by all. I've read in other reviews that they try to do mandatory deals adds, and I'd easily believe it. I had to try to negotiate on vehicle price instead of out-the-door price because they didn't even make a print out of the out-the-door price as I requested. We walked out when they didn't budget at all on price. Sales manager claims owner set the price, but typically a GM or sales manager will set prices. They also lied when they told us they're taking a loss selling it anything less than they're asking. Typical ploy of shady dealerships. It's no wonder we only saw one other couple looking at vehicles here on a Saturday with the best weather we've had all year so far. This place feels like it's on the verge of bankruptcy. More

I recently purchased a 2024 Chevy Malibu at Lancaster Mitsubishi through Eric in sales and it was an extremely easy process. They were able to get me financing at an unbelievable rate and they certainly Mitsubishi through Eric in sales and it was an extremely easy process. They were able to get me financing at an unbelievable rate and they certainly earned the 5 stars as I am a tough critic! Well done Lancaster Mitsubishi! More

Went in to buy two cars based on prices online being competitive. Added on a $1400 “fee” per car that was mandatory for their “certification process” which was really a 6 month warranty (it is illegal i competitive. Added on a $1400 “fee” per car that was mandatory for their “certification process” which was really a 6 month warranty (it is illegal in PA to require a warranty purchase so they won’t call it a warranty). Then refused to actually run our credit correctly with the financing saying “the best they could do” was an interest rate almost twice what our bank would give us and if we went with our bank we had to pay $1,000 per car saying it was “clearly on their website” though I didn’t see it in my looking so if it is there, I would argue on the “clearly.” Still ended up buying the vehicle which is on me, I know, but a week later and it has an airbag system warning light that is not covered by their “not a warranty” and expect us to come in to have it repaired there at our cost. More

Gracias a Jesús que trabaja en Mitsubishi de Lancaster tengo mi auto Nuebo excelente atención se los recomiendo tengo mi auto Nuebo excelente atención se los recomiendo More

Had a great experience buying a new car with Bernard and Platinum. It was so easy and no pressure. Thanks so much! We will be recommending Platinum to everyone. Platinum. It was so easy and no pressure. Thanks so much! We will be recommending Platinum to everyone. More

Had to make an appointment for a test drive then when I got there (after and a one hour drive) I'm told the car was sold last week! This whole time I'm getting continual texts about my appointment when the got there (after and a one hour drive) I'm told the car was sold last week! This whole time I'm getting continual texts about my appointment when the car was actual sold and not even on their lot when they made the test drive appointment to begin with!!! More