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Lancaster Dodge Ram FIAT

Lancaster, PA

4.7
327 Reviews
Call Dealership (717) 553-0629

1475 Manheim Pike

Lancaster, PA

17601

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327 Reviews of Lancaster Dodge Ram FIAT

September 20, 2024

Kristie is an outstanding leader in your service area. Only one thing could have improved my experience . More

by li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie in Service
Report | Print
September 20, 2024

Did an excellent job. Did not have to worry about anything. All information was truthful More

by douglasa17562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Shertzer
Report | Print
September 20, 2024

Service dept was professional, the repair work exceeded my expectations, it also was completed ahead of time. An outstanding job!! More

by chrisamos412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Rafael Tejeda
Report | Print
September 19, 2024

Did not oerform what i asked asked for daytime running light to be i stalled only. More

by plwpafl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service mgr
Report | Print
Sep 19, 2024 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We did install the bulb only but also advised that the bulb's plug was melted and would need to be replaced, at which time you declined to have done. Thank you for the opportunity as we value and appreciate your business. Dean Pugliese

September 18, 2024

I like the service center of Lancaster Dodge. They have a very friendly staff and the work is always done well. The Ladies at the service desk are great! More

by rmberthoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Caruso always calls me right away when the car is done, or if there is a problem
Report | Print
September 17, 2024

I was scared away from using the dealer in the past, but I might be back if prices are competitive. More

by rogmar458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pugliese, Dennis Garlinger
Report | Print
Sep 17, 2024 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We value and appreciate your business. Dean Pugliese

September 17, 2024

Fantastic service, salesman. Always listen to your needs and likes and then finds you the best match. More

by dave55williams
Recommend Dealer
Yes
Employees Worked With
Dean Pugliese, Ron Shertzer
Report | Print
September 16, 2024

Rafael was great to work with. He took the time to understand what I was looking for and didn't waste my time trying to sell me something that I didn't need. Everything was quick a More

by Weaver SW
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dean Pugliese, Rafael Tejeda
Report | Print
Sep 16, 2024 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We truly value and appreciate your business. Dean Pugliese

September 13, 2024

Took my Ram truck in for a few minor things. The work was completed quickly and done correctly. I got a text that it was ready for pick up way before I expected. I'll definitely go back to Lanca More

by KenK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri
Report | Print
September 11, 2024

Very dishonest dealership, they gave no notice about taking away a benefit that was contracted with buying a new vehicle. my bill for service was not what is was stated to be. More

by Aharris3927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Pugliese, Dennis Garlinger
Report | Print
Sep 11, 2024 -

Lancaster Dodge Ram FIAT responded

Mr. Harris, please accept our apologies for this oversight. We thought you had been informed of our change in policy. We will gladly issue you a refund for your PA state inspection. For future reference, we have discontinued the free state inspection policy. Dean Pugliese, GM

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