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Lancaster Dodge Ram FIAT

Lancaster, PA

4.7
329 Reviews

1475 Manheim Pike

Lancaster, PA

17601

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329 Reviews of Lancaster Dodge Ram FIAT

September 07, 2023

Got completed quickly and worked with me to get the items corrected that i needed to pass State inspection. More

by randyb8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DeLarso
Sep 08, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review. We value and appreciate your business.

September 06, 2023

Scratches on driver side door and a nick on the hood of my truck after I picked up from service. I confronted service manager and, have not heard back after he said he would talk to his guy. More

by tkaizar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Sep 08, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! Our service manager is currently looking into this situation and will be in touch.

September 02, 2023

I had some wiring issues from animal damage. They repaired the problem and were very professional. I will definitely be returning for service. More

by chevy73nova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Garlinger
Sep 02, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your rating! We value and appreciate your business!

August 31, 2023

The customer service representatives are always friendly, helpful and accommodating. My car is always ready when promised. More

by tak5555@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 31, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for taking the time to rate us! We value and appreciate your business!

August 29, 2023

It is always a pleasure dealing with Lancaster Dodge Ram. All employees are professional and very efficient. GREAT JOB!!! More

by jsala2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Herr, Dean Pugliese, Rafael Tejeda
Aug 30, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for such a wonderful review! We truly value and appreciate your business!!

August 28, 2023

I have been using Lancaster Dodge for 7 yrs. They have always been very helpful and friendly. More

by cdiv46
Recommend Dealer
Yes
Employees Worked With
Terri was the service representative
Aug 28, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We truly value and appreciate your business.

August 28, 2023

As always, they're always professional and helpful. Always answering any tech questions and service warranty information. More

by puggregorio92
Recommend Dealer
Yes
Employees Worked With
One technician and Christi, customer service
Aug 28, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We value and appreciate your business!

Nov 24, 2023 -

puggregorio92 responded

Thank you!

August 28, 2023

Prompt and efficient . Service tools as long as stated and everything was reviewed once complete. More

by dave55williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Shertzer
Aug 29, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We appreciate and value your business.

August 21, 2023

Slow service and didn’t notify me when done. Poor waiting area. Was not just this time but has happen in the past. More

by daviscl4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Pugliese
Aug 21, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review. Please accept our apologies for not notifying you when your car was finished. We just found out that our "text" service that you were using to contact us is having some issues. I verified that our service department did send the text that your vehicle was done and it shows that the text went through. Again, please accept our apologies for any iinconvenience this may have caused you. We do value you as a customer and appreciate your business. Dean Pugliese, GM

August 21, 2023

Lancaster Dodge. ..People that keep their word, know what they are doing, get it done timely and are some of the nicest people I've ever met!!! More

by PHOENIX382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri & Dennis, Excellent People
Aug 22, 2023 -

Lancaster Dodge Ram FIAT responded

Thank you for your review! We value and appreciate your business.

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