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Lancaster Dodge Ram FIAT
Lancaster, PA
327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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327 Reviews of Lancaster Dodge Ram FIAT
November 29, 2023
This dealership has done excellent work for and has been very fair with the costs. The service personnel (Terri Caruso and Kristie Rittenhouse) are exceptional to deal with! They go above and beyond to keep very fair with the costs. The service personnel (Terri Caruso and Kristie Rittenhouse) are exceptional to deal with! They go above and beyond to keep you informed and assure the work is done completely. Five stars all around for these guys! More
by dmarks24
Verified CustomerEmployees Worked With
Terri Caruso and Kristie Rittenhouse
November 27, 2023
Your dealership for service was done professionally and friendly ! Both Terri and Kristie made the whole experience to be ideal for me !! friendly ! Both Terri and Kristie made the whole experience to be ideal for me !! More
by wayneanthony57
Employees Worked With
Terri and Kristie
Please read my last text for details. Thanks !
November 25, 2023
We had a concern about our truck. It was a 2024. There was a powertrain problem with only 140 miles on the truck. They took us within a couple of days and took care of the problem rig It was a 2024. There was a powertrain problem with only 140 miles on the truck. They took us within a couple of days and took care of the problem right away. More
by dsheaffer7
Employees Worked With
Not sure of the names
November 24, 2023
State inspection was routine the minor issue with the weather stripping was addressed and will pursue the repair at a later date, there will be a deductible for this repair weather stripping was addressed and will pursue the repair at a later date, there will be a deductible for this repair More
by puggregorio92
Employees Worked With
Terri and Gerry
November 21, 2023
Upon entering the sale showroom I was greeted by salesman Ron Shertzer who showed me around and walked me to the service department. The same sales person got to talking with me while I was waiting for my tr Ron Shertzer who showed me around and walked me to the service department. The same sales person got to talking with me while I was waiting for my truck to be serviced He mentioned it was lunch time. He offered me to go with him to get lunch at a nearby sub shop. It was nice of him to go out of his way and offer me a ride for a nice needed lunch. Service finished my vehicle. Paid by shop bill and headed onward with a full belly and smile on my face. Thank you all at Lancaster Dodge! More
by sales@lancasterdodge.com
Employees Worked With
Ron Shertzer
November 21, 2023
Called about getting headlights replaced. Service lady said it qorld be $151. I said $151 wow that's half of what someone else quoted. Let's schedule. Dropped truck off. Received text it was Service lady said it qorld be $151. I said $151 wow that's half of what someone else quoted. Let's schedule. Dropped truck off. Received text it was dine and at a price of $386 (not exact). Called same lady said what happened. She said she'only quoted' labor. I said no I said out the door you said yes. After a battle she said she could do it for 165. I said that's fair. Later got a call from the manager. As I was busy either work didn't really pay attention to him. He said something to the lines of I can take out the lights and it would be 189. I honestly thounf he meant take out the price of lights and I would be charged 189. I said that's still OK I spoke with the lady that quoted me and that's fine. Here to find out that 'manager l' was going to charge me 189 to take the lights out and put the old ones in. . I said no I was told 189 (or whatever it was) he gave me a bill for the 386. I said are you freaking serious? You want to take my lights out and still charge me for your screw up? xxxx it take them out and I'm not paying a dime because at that point you did not do any work. I also asked to speak to the Gm. That didn't happen and after all that the tech threw out the lights any how. So good for me. I do parts and service and that is bullcrap on what they do. I was warned and now I will never step foot in that crooked place again More
by Ff510len
Employees Worked With
Dennis Garlinger, Dennis Garlinger
November 13, 2023
The Service Representatives are professional, courteous, attentive, generous. The waiting area is spacious, clean and comfortable. Service Techs are good at sticking to scheduled appointments. Additi attentive, generous. The waiting area is spacious, clean and comfortable. Service Techs are good at sticking to scheduled appointments. Additionally, they are good at identifying other automotive concerns and costs while the car is in there care. More
by ChandolaTillman
Employees Worked With
Terri Caruso
