Lake Norman Chrysler Jeep Dodge Ram - Service Center

Average Dealership I don't enjoy saying anything bad about anyone or anyplace, but I feel this dealership can use the feedback to make some improvements. The service de I don't enjoy saying anything bad about anyone or anyplace, but I feel this dealership can use the feedback to make some improvements. The service department is chaotic. You pull your vehicle in and it takes awhile before you are acknowledged and helped. Once they do get to you, you go inside and its more chaos. The pick up process was even worse. There were only 2 service employees working and one had to keep calling the manager to see where everyones keys were located. I tried to present coupons when I paid, that the dealership had emailed me, and I was told I had to present the coupons when I dropped the vehicle off. (which no one asked me or told me when I dropped off) I don't look forward to going back for my next service and would go somewhere else if it weren't for the fact that my vehicle is still under warranty. They can certainly do better. More

Airbag / Clock Spring Warranty On March 20, 2019, I brought my 2011 Jeep Wrangler in to address the Airbag recall and the check engine light pertaining to the steering. The service On March 20, 2019, I brought my 2011 Jeep Wrangler in to address the Airbag recall and the check engine light pertaining to the steering. The service tech indicated the check engine light was associated to the clock spring which was under warranty (extended to 2026). The steering controls and steering wheel were not performing properly. A part needed to be ordered and Noreen would be calling me back. On April 4, 2019, I called back because I had not heard anything. Frank in parts was very helpful in researching the issue. He said he would have Neil call me. On April 5, without a call back, I called back. Noreen said she knew nothing about it and the system indicated the work had been completed. I spoke with Neil and he stated he did not remember the issue. He needs me to bring the car back. The check engine light is still on and the steering wheel controls do not work properly. More

Leah Sech was my service rep. She was very helpful. This was my first visit to this dealership since I got my new Ram Rebel. Leah Sech was was service representative. She was very helpful and knowled This was my first visit to this dealership since I got my new Ram Rebel. Leah Sech was was service representative. She was very helpful and knowledgeable. She kept me updated on the status of my vehicle while it was being serviced. I appreciate her help and I will be looking for her on my next visit. More

Great service Great service, very knowledgeable. Will help you understand all issues with your car. Chuck Conner is always working for the customer. Will do extra t Great service, very knowledgeable. Will help you understand all issues with your car. Chuck Conner is always working for the customer. Will do extra to make sure you are satisfied. More

Haleigh did a great job! I was on a limited budget and schedule. She got me in and out quickly, listened to my concerns and set my expectations for my vehicle's needs for my I was on a limited budget and schedule. She got me in and out quickly, listened to my concerns and set my expectations for my vehicle's needs for my next visit. Greatly appreciate a Customer Service Technician that Services the Customer! More

Leah is awesome Leah was so awesome. What A pleasure she was. If I could give 10 stars I would Also Kent is the best salesman I ever dealt with Leah was so awesome. What A pleasure she was. If I could give 10 stars I would Also Kent is the best salesman I ever dealt with More

I couldn’t ask for a better service experience. Leah is very professional ,knowledgeable she treats you in a friendly manner which is a great quality in an employee.Iakenorman will be my go to deal Leah is very professional ,knowledgeable she treats you in a friendly manner which is a great quality in an employee.Iakenorman will be my go to dealership in future needs for my Ram truck.Thankyou More

I Love This Dealership! Michelle Turk is a great service advisor! She is always attentive to my service concerns and provides timely updates whether waiting or dropping off Michelle Turk is a great service advisor! She is always attentive to my service concerns and provides timely updates whether waiting or dropping off my vehicle. She is professional, courteous, kind and ensures that my concerns are addressed and satisfied. 😊 Always a wonderful experience working with her! This dealership has amazing staff, sales and service. I have been a customer for 10 years and purchased two cars (and would do so again and again). They are always wonderful, on point, professional, courteous, and helpful,...just excellent! It is a "sweetheart of a dealership!" More

Excellent, friendly service !!! Leah and Trevor took great care of me, and of my 2018 Ram Sport. They are obviously dedicated to their jobs, and it shows. I recommend Lake Norman Leah and Trevor took great care of me, and of my 2018 Ram Sport. They are obviously dedicated to their jobs, and it shows. I recommend Lake Norman CJDR to everyone. More

Horrible Horrible Service Service for repairs was horrible, have left 2 messages for Service manager with no return call. We purchased out 2016 Jeep Cherokee New from Lake Norm Service for repairs was horrible, have left 2 messages for Service manager with no return call. We purchased out 2016 Jeep Cherokee New from Lake Norman jeep. We were talked into the oil change contract by the finance agent. He advised to change the oil every 7500 miles. When we brought it in the first time they advised it was actually every 5000. We changed the oil every 5000 from there on out. I was lead to believe the oil change service came with a loaner as well but was informed when i brought it in that that was not an option. At around 40,000 mile we noticed the vehicle was burning excessive oil. We complained a few timed and even called Chrysler. Finally when I demanded an oil consumption test they noticed the head gasket was blown. they pulled the head and had my vehicle for almost a month. within a thousand miles I noticed the car sounded horrible. I brought it back and the timing tension-er was bad and called it a separate issue, which I find hard to believe since they had just had the head off. They repaired the tension-er and billed it to the extended warranty. I noticed excessive noise from the motor again and went to check the oil and it was low again and I noticed they failed to put the engine cover back on my motor. This was Saturday at 9:30am I called the service department and asked for the manager and was told she would email him. Monday I still had not gotten a call and I called again at 10:30 it is now Tuesday at 1pm and I still have no call back. The entire time I have dealt with Lake Norman Chrysler service department it has been a headache. It takes weeks to get an appointment with a loaner which I don't have to wait when my car is having issues. I have never felt more helpless as a consumer. More