Lake Norman Chrysler Jeep Dodge Ram - Service Center

I am very satisfied with my recent car purchase from the dealership. The customer service was great. dealership. The customer service was great. More

Friendly, personable staff. Scheduling was easy. Waiting room was clean, comfortable and welcoming. Excellent service! Felt heard and valued! Definitely my new 1st choice for Scheduling was easy. Waiting room was clean, comfortable and welcoming. Excellent service! Felt heard and valued! Definitely my new 1st choice for service. More

people were very nice treated me well more than accommodating very impressed I bought a vehicle off the showroom floor. It wouldn’t start. I’ve never seen so many people scrambling trying to get it accommodating very impressed I bought a vehicle off the showroom floor. It wouldn’t start. I’ve never seen so many people scrambling trying to get it going. More

Kelley was very nice and kept me up to date at all times. Very good customer service. Very good customer service. More

I feel that my issue wasn't addressed to the full extent and it is still unresolved. My truck performs a regen every 200 miles and the service manager only recommended a EGR cleaning for $600. After picking and it is still unresolved. My truck performs a regen every 200 miles and the service manager only recommended a EGR cleaning for $600. After picking it up, the DPF filter immediately started clogging again (per DPF filter reading). The EGR is still covered under a 50k mile warranty but I had to pay to clean it and it did not resolve anything. More

Great service. Chuck did a very good job communicating. Work was top notch. Very pleased. Chuck did a very good job communicating. Work was top notch. Very pleased. More

We had an amazing experience! ! Tony’s top notch customer service is impeccable. He took extra time just to make sure we were having a great experience at his dealership. He’s so s ! Tony’s top notch customer service is impeccable. He took extra time just to make sure we were having a great experience at his dealership. He’s so smart, knowledgeable and of course so sweet. He makes you feel like family, and with no family here in NC having him help us - brought joy to my heart. He’s genuine and honest and I’m beyond grateful. Samual did a wonderful job and was never “pushy” you could tell he genuinely cared about us and what made us happy and that speaks volumes. Last but not least - John finished the sale with all the fun stuff - paperwork. Lol he was sweet, kind and funny. He took extra time to go over EVERYTHING in such detail. He did the numbers as many times as I asked without ever making me feel like a problem. I have to also give a shout out to TY! I have been coming to your dealership for 6 year now and the top reason is because of TY! Talk about over and beyond.. sweet and kind! This checks all the boxes for Ty! The customer service, efficiency, knowledge that he provides, off the charts! You are so lucky to have him apart of your team. He helps people and he enjoys it and that is hard to come by in todays world. Thank you Ty, for always treating me as family and taking care of my jeep to make sure it’s a safe vehicle to have my daughter in. You are amazing! I appreciate you more than you know! Thank you guys - for caring about my daughters first car and going over and beyond to treat us as you would treat your family members. What a seamless and wonderful experience. I’ll never forget all your help on such a big day. xx More

Jacob did a great job of keeping me up to speed on the status of my repair and took care of me with respect to my warranty through SilverRock. Much appreciated! status of my repair and took care of me with respect to my warranty through SilverRock. Much appreciated! More

My advisor was quick and got me in and out faster than promised. Washed my Jeep and it all went very smoothly. Will be back promised. Washed my Jeep and it all went very smoothly. Will be back More

Service was completed quickly and Chuck did a great job explaining things and setting expectations. explaining things and setting expectations. More