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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,616 Reviews

2,616 Reviews of Lake Chevrolet - Service Center

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November 28, 2023

I appreciate their follow up when their service took longer than I expected. Thank you More

by Jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 28, 2023

The cleanest facilities I've ever seen for a car dealership. The service was done in the time frame promised. Can't imagine it could be better. More

by BoyerDad
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Allen
Dec 01, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 27, 2023

Excellent service and will definitely recommend to family, friends, and coworkers. Jose went above expectations for a great experience. More

by tnem414
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
Dec 01, 2023 -

Lake Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lake Chevrolet, INC. If you're ever in need of more help, please let us know!

November 27, 2023

On time service Clean inviting building Welcome atmosphere upon entering the building Friendly staff on site More

by Chevy Convert
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Allen
Dec 01, 2023 -

Lake Chevrolet responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

November 27, 2023

It was my first experience Jose was great with assisting me very patient nice place will be back More

by shanon1012
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
Dec 01, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. We're looking forward to your next visit with us!

November 26, 2023

Choose not to comment yet as work is scheduled No thank you until after Tuesday More

by popppg
Recommend Dealer
Yes
Employees Worked With
Juliana Martin, Juliana Martin
Nov 28, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

November 24, 2023

When you want to spend the money to get your vehicle fixed properly by trusting a dealership and don't get the service you expect it's disheartening. I brought in my Chevy truck for my 4 wheel drive to More

by Hugo Stiglitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliana Martin
Jan 04, 2024 -

Lake Chevrolet responded

Thank you for taking the time to provide feedback about your recent experience at our dealership. We deeply regret that your visit did not meet your expectations. Understanding and addressing your concerns is crucial to us. Firstly, we apologize for any confusion or inconvenience caused by the additional service recommendations. Our team aims to ensure that all vehicles we service are in top condition, which sometimes leads to identifying potential issues. However, we understand that this may have been overwhelming and not aligned with your initial service request. Regarding the issue with your 4x4 and the subsequent diagnosis, we sincerely apologize for the lack of communication. It is our standard to keep our customers fully informed, especially if a new issue arises during or after the service. We failed to do this effectively in your case, and we are truly sorry for the distress this caused. We also understand your frustration regarding the assessment of your vehicle's condition. We respect the sentimental and monetary value of your truck, and it was never our intention to discredit its condition. Please rest assured that our intention was only to ensure your vehicle’s safety and reliability. We take your feedback seriously and will address it with our service team to prevent such occurrences in the future. Your trust in us is invaluable, and we are committed to restoring it. Please contact us at 414-281-5000 at your earliest convenience if you'd like to discuss this matter further. Thank you for allowing us to make things right.

November 22, 2023

Awesome customer service The waiting area is clean and beverages great. Nice and bright Sweet More

by Ckscrapper71
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 25, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

November 21, 2023

Excellent communication and top customer service, got the job done Will refer this dealership to family and friends More

by adamjamaleddin
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
Nov 23, 2023 -

Lake Chevrolet responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2023

I love the lake dealership It's a great place to go when I need stuff for my car More

by kpc5sos
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
Nov 23, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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