Lake Chevrolet - Service Center

Lake Chevrolet responded

I want to apologize for the long wait and the inconvenience it caused you. We have recently hired new staff members, and we are in the process of training them on our procedures. Unfortunately, this has led to some delays in service. We are committed to providing our customers with a great service experience, and we are taking steps to improve our turnaround times. We are also working to provide our new staff members with the training they need to deliver exceptional service. I hope that you will give us another chance to show you that we can provide you with a better experience. If you are willing to come back, please let me know and I will personally make sure that your car is serviced quickly and efficiently.

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Lake Chevrolet responded

We are deeply concerned and saddened to hear about your negative experience, and we sincerely apologize for the distress and frustration you've endured. Your feedback is taken seriously, and we are committed to addressing your concerns. We want to clarify that we do not condone racism or discrimination in any form, and we are genuinely sorry if you felt disrespected during your interactions with our dealership. It is our aim to provide a welcoming and inclusive environment for all our customers and employees, and we are committed to ensuring that every customer is treated with respect and dignity. Regarding the issue with your car failing within a year, we understand how frustrating and disappointing this can be, especially when you have made a significant investment. We would like to investigate the problem further and determine if there are any warranty or service options available to resolve the issue and get your vehicle back in working order. We encourage you to reach out to our store manager directly to discuss your concerns and the specific problems you have encountered with your vehicle. We value your business, and it is our priority to ensure that you receive the assistance and support you need during this challenging situation. Once again, we apologize for the distress you've experienced, and we are dedicated to making things right and restoring your confidence in our dealership.

Lake Chevrolet responded

We appreciate you taking the time to share your concerns regarding your recent experience with our service department, and we sincerely apologize for the issues you encountered. Your feedback is vital in helping us improve our services, and we take your comments seriously. First and foremost, we want to express our regret for any lapses in communication and any instances where you felt that you were given inaccurate information. Effective communication is a cornerstone of our service, and we acknowledge that we fell short in this aspect during your visit. We are committed to resolving any issues you may have experienced, and we encourage you to reach out to our service manager directly to discuss your concerns in more detail. We value your business and want to ensure that your future experiences with us are positive and hassle-free. Again, we apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust and provide you with the service you expect and deserve in the future.

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Lake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

gabepaez123 responded

Great service 10/10 recommend

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Lake Chevrolet responded

Claym, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Pleasedcustomer responded

Thanks for always exceeding my expectations.

Lake Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!