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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,613 Reviews
Call Service Center (414) 281-5000

2,613 Reviews of Lake Chevrolet - Service Center

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December 05, 2023

I took my car in to have an oil change and to diagnose soft clunking in the rear end it was found that the shocks were leaking so I let them replace them thinking that that would be the fix but it really More

by bibi0219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Lake Chevrolet responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (414) 281-5000 when you have a chance. Thank you, and we look forward to hearing from you.

December 05, 2023

It's very unorganized I was very frustrated while I was there and very irritated This surveys also stupid More

by pavlakdenise
Recommend Dealer
No
Employees Worked With
Lucas England, Lucas England
Report | Print
Jan 04, 2024 -

Lake Chevrolet responded

Thank you for taking the time to share your feedback, though we are disheartened to hear about your frustrating experience. Our goal is always to provide a well-organized and comfortable environment for our customers. Your comments regarding the organization and your irritation are concerning, and we take them seriously. Could you please provide more specific details about what aspects of your visit were unorganized or frustrating? This information will be invaluable in helping us understand where we need to improve. Regarding the survey, we apologize if it came across as inconvenient or unhelpful. We strive to make our feedback process as straightforward and valuable as possible, both for our customers and for us in gaining essential insights. If there are particular aspects of the survey that you found bothersome or unnecessary, we would be grateful to learn more so we can make necessary adjustments. We are committed to resolving any issues you faced and ensuring that your next experience with us is a positive one. If you're willing, we'd appreciate the opportunity to discuss this further and see how we can make things right for you. Please feel free to reach out to us directly at 414-281-5000. Your satisfaction is our priority, and we hope to have the opportunity to demonstrate our commitment to quality service and customer care

December 05, 2023

Quick and clean Same day appointment It is a very nice waiting room. Free coffee More

by 0924len
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Allen
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Dec 07, 2023 -

Lake Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

December 01, 2023

Lake is a great place to shop,and to get your vehicle serviced. Also the staff is knowledgeable and friendly! More

by larrythebrizzle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Martin
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

We're glad to hear you found our staff so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2023

Julianna was extremely helpful, efficient and even provided a discount! Tech was fast and diagnosed my car within an hour! Fastest service I’ve had at a dealership, will be back. More

by Priscila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliana Martin
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

Priscila, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2023

Was very well treated, everyone I cross paths with said hello. Customer service explained every thing n was helpful in planning another visit to take care of a few other things. The facility was very clean More

by Candersen1240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2023

Friendly and helpful Informative, efficient and courtesy Professional and knowledgeable about my vehicle Offered many options More

by moeclo76
Recommend Dealer
Yes
Employees Worked With
Lucas England, Lucas England
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Dec 04, 2023 -

Lake Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 01, 2023

Luke was personable , and our car was ready for pick up the next day More

by Chevy
Recommend Dealer
Yes
Employees Worked With
Lucas England, Lucas England
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

Chevy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2023

Quick to get me in when I was early. Easy to talk to. Open and honest. More

by Kingjamesjr83
Recommend Dealer
Yes
Employees Worked With
John Webler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler
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Dec 04, 2023 -

Lake Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

November 30, 2023

Besides having a rude Service advisor, my vehicle was handed back to me with greasy interior after oil change. Stem valve cap was missing. I have been using Lake for years More

by CPH
Recommend Dealer
No
Employees Worked With
Jose Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
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Nov 30, 2023 -

Lake Chevrolet responded

First and foremost, I want to extend our sincerest apologies for the recent experience you had with us. We value your loyalty over the years, and it's disheartening to hear that we did not meet the high standards we set for customer service and vehicle care on this occasion. Regarding the greasy interior and missing stem valve cap, we take full responsibility. We are committed to not only addressing these issues but also ensuring they do not occur in the future. We are taking your feedback regarding our service advisor seriously. We are conducting an internal review and will provide the necessary training and guidance to our team to improve our customer interactions. We truly value your business and would like to regain your trust. Thank you again for your feedback, and we hope you will give us another chance.

Nov 30, 2023 -

CPH responded

Thank you. It's really a let down. I have always loved coming to Lake. No hard feeling but John is always rude to me. I don't care to deal with him ever. Tge other service advisors are nice. As far as my greasy cehicle and cake cap, it shows carelessness to me.

Nov 30, 2023 -

CPH responded

Sorry to add insult to injury but here goes. My oil was overfilled also. By 1.5 quarts. New vehicle hope no damage

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