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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,544 Reviews

2,544 Reviews of Lake Chevrolet - Service Center

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February 27, 2024

Had to come back because you missed the calibration of my new windshield then had to pay for it. It was very inconvenient More

by Patrickoneil878
Recommend Dealer
No
Employees Worked With
Jonathan Colin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Colin
Mar 08, 2024 -

Lake Chevrolet responded

We apologize for the inconvenience you experienced due to the missed calibration of your new windshield during your recent visit. Providing thorough and accurate service is our priority, and we regret falling short of your expectations in this instance. Your feedback is important to us, and we are actively reviewing our processes to prevent similar occurrences in the future. We understand the frustration this may have caused and apologize for any inconvenience it may have caused you. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

February 27, 2024

Had a ceramic coating installed on my Silverado. Everything was done in a timely manner with excellent results. More

by SilverObi
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Colin
Feb 29, 2024 -

Lake Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Lake Chevrolet

February 27, 2024

It was fantastic. We were received like old friends and taken the best care of. More

by kurt20
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Allen
Feb 29, 2024 -

Lake Chevrolet responded

Kurt, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Team at Lake Chevrolet

February 27, 2024

He was informative about what I needed done. I made the appointment and he got me the time that is convenient for me. More

by ECUATORIANA1202
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Allen
Feb 29, 2024 -

Lake Chevrolet responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Team at Lake Chevrolet

February 26, 2024

If I could rate no stars I would. Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those i More

by totin40cal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Lake Chevrolet responded

We apologize for the frustration and inconvenience you experienced during your recent visit. Providing efficient and reliable service is our top priority, and it is disappointing to hear that we fell short of meeting your expectations. We take your feedback seriously and will use it to improve our processes and ensure that similar issues do not occur in the future. Please know that we are actively addressing the issues you raised with our team to prevent such occurrences from happening again. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

February 26, 2024

My vehicle had an electrical problem when I brought it to them. The problem went away without them having to due anything, very honest people. They could of charged me a fortune. Craig, is the best advisor I More

by jimwitkowski54
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Pozarski
Feb 29, 2024 -

Lake Chevrolet responded

Thank you so much for your review! Happy customers are our goal and our mission at Lake Chevrolet, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Team at Lake Chevrolet

February 24, 2024

Excellent service from Jose Cruz No one was as good as Jose , I really appreciate his help More

by Djevans2014
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
Feb 27, 2024 -

Lake Chevrolet responded

Thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2024

Rather disappointed to find the vehicle which I purchased at your dealership did not have a wheel lock which was installed on the vehicle. Will come out of my pocket to have wheel locks removed. Staff was ve More

by Andrew.squire0149
Recommend Dealer
Yes
Employees Worked With
Juliana Martin, Juliana Martin
Feb 26, 2024 -

Lake Chevrolet responded

Thank you for your feedback and your business, Andrew. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, The Team at Lake Chevrolet

Feb 27, 2024 -

Lake Chevrolet responded

We truly appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (414) 281-5000.

February 23, 2024

Courteous and efficient. Professional service by allservice personnel on a timely basis. Experience was great! More

by abeeg04
Recommend Dealer
Yes
Employees Worked With
Juliana Martin, Juliana Martin
Feb 26, 2024 -

Lake Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Team at Lake Chevrolet

Feb 27, 2024 -

Lake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

February 22, 2024

Juliana greated me promptly and with a smile. Took care of my oil change and made sure it got washed. More

by jim.jekanoski
Recommend Dealer
Yes
Employees Worked With
Juliana Martin, Juliana Martin
Feb 23, 2024 -

Lake Chevrolet responded

We appreciate you for taking the time to give our dealership such an excellent star rating, Jim. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, The Team at Lake Chevrolet

Feb 26, 2024 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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