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LaFontaine Kia of Ypsilanti
Ann Arbor, MI
30 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 30 reviews
April 15, 2026
Very disappointed in my visit this week. I went in for an oil change/tire rotation that is covered by a plan I bought when I bought the car. No problem there at all. I recently returned from I went in for an oil change/tire rotation that is covered by a plan I bought when I bought the car. No problem there at all. I recently returned from a long trip & had an issue with the car while on the trip. I called the dealership hopefully to describe the problem & see if I needed to take more immediate action. Couldn’t get through to service so I contacted sales who told me he’d get the message to service immediately. I never heard back from anyone. So I asked the service department to fix that problem. My car is still under warranty. The service advisor commented on the 100K bumper-bumper warranty but then told me it would cost me $200 just to diagnose the problem. The problem was a broken sensor, not covered under the warranty because it’s on the exterior of the car. Then it’s not bumper-bumper is it? I have a problem with that and since it doesn’t affect the operation of the car I opted not to fix it. I paid almost $500 to get an oil change & filter I’d already paid for, 2 filters(air & cabin)and to diagnose a problem. I place a high value on customer service. Not impressed with what I saw More
by robinb
Employees Worked With
I don’t know
March 29, 2026
Very smooth and hassle free experience turning in my lease early and driving home in a new K4. I wouldn’t hesitate to recommend this dealership to anyone. lease early and driving home in a new K4. I wouldn’t hesitate to recommend this dealership to anyone. More
by jeffreywells3113
Employees Worked With
Kam K
March 26, 2026
They took me in when every other Kia Dealership tried to play games with me. 10 out of 10. They were kind they kept me up-to-date about everything that was going on. I couldn’t recommend them more. play games with me. 10 out of 10. They were kind they kept me up-to-date about everything that was going on. I couldn’t recommend them more. More
by cndelaney1991
Employees Worked With
Glenn
March 26, 2026
Did not do all they could to try to find out what was wrong with the car. Did not even put car on computer analyst to see what could be wrong, that is why I was not charged anything for the car being the wrong with the car. Did not even put car on computer analyst to see what could be wrong, that is why I was not charged anything for the car being there for 10 days. Called the service associate 3 times with no call backs. Found out when I picked the car up, that she does not have access to her voice mails. Not very professional. More
by edwardseabloom
Employees Worked With
Amanda, service associate
