LaFontaine Hyundai of Livonia

Watch your back at this dealership, particularly, if you work with Business Manager, Keith Brothers. If they tell you there's no remaining manufacturer's warranty, it may very well be a lie--and only becau work with Business Manager, Keith Brothers. If they tell you there's no remaining manufacturer's warranty, it may very well be a lie--and only because they just want to SELL you THEIR extended warranty--EVEN THOUGH THE FEDERAL LAW REQUIRES they disclose details of existing product warranties, and any warranties they try to sell you. This dealership? You can't trust them to do that. How do I know? Maybe, it depends on who you get. If it's their Business Mgr. mentioned above, definitely, watch out: He flat out lied to me. He claimed he verified that there was NO EXISTING MANUF Warranty. He sold me what he claimed was a $4,500.00 warranty, at a "deal" of $3,000--Turns out, both things were lies. He later admitted to me--on a subsequent visit--no bank would ever approve him selling that warranty at $4,500.00. I had to find out by accident, on my GMC app, that I HADN"T even NEEDED to buy a warranty from him at all, because there was in fact a year remaining on the GM Powertrain warranty--which I had told me is all I wanted. The only reason we were even talking about extended warranties is because he offered to "Give" me the warranty if I stopped negotiating with his sales person. Then, once I was in his office, that was a lie also--But he'd convinced me that it was still a great "savings." As I mentioned--Lie. I shouldn't have been surprised because he actually said to me, in front of witnesses, that he has "committed fraud [b]illions of times while working for LaFontaine." Then he literally added that, "ANYONE who has ever worked at LaFontaine has committed fraud." He later apologized, saying only that it wasn't smart to admit that out loud, and denying that he'd said billions of times, insisting that he had said "millions" instead. But he was so friendly and kind, and seems so "above board," that you likely wouldn't suspect him--until it is TOO LATE. Then, to make matters worse, before I personally discovered exactly how duplicitous he is, right after my sales person, who works under him, asked me to refer any future customers I knew his way, the Business Mgr. whispered in my ear, that if I bought any more vehicles there, or referred anyone, it had to go through his own son, who is a sales agent there as well. That's when I started to worry that his comment about fraud was even likelier to be the most honest thing I heard him say. But I didn't know just how accurate that worry was, until it was too late. He hadn't even disclosed to me that the warranty was cancellable. And, he never provided me with the details of any warranty. In fact, when I asked him directly for one, on a follow-up visit, he just refused, even when I asked several times. He said it covered everything any normal warranty covered and that I didn't need the paperwork. His sales person, in the office when I asked, quietly walked off, and returned on his own, quietly handing me the warranty coverage details he had just printed out. Oh, to boot, they didn't even clean the inside of my Terrain before delivery. I went back on a promise they would rectify that ... Waited three hours ... Sales person told me it had finally been cleaned, got in the vehicle? Nothing had even been touched. Business mgr said I shouldn't expect it to be cleaned. Yeah, so ... Go if you want. I wouldn't recommend it. More

Keith Tompkins Sales Professional is GREAT ! The car we were after the Hyundai Venue Denim edition was being written up when we arrived. Keith located the only other one at their Dearborn loca The car we were after the Hyundai Venue Denim edition was being written up when we arrived. Keith located the only other one at their Dearborn location, secured it and drove us there to pick it up. Keith made 100% sure thru the entire process that we were happy with the selection. The Hyundai Venue Denim has to be the most sought after vehicle in their lineup and extremely popular. We have already received many compliments on the vehicle. The financial staff as well was GREAT ! Congratulations to Keith and his wife on their newborn baby boy, and to my wife with her new car, yet to be named. More