LaFontaine Ford of Lansing

Buying a new vehicle and service department experience. My salesman, Neil Granning helped me find the right car that met our needs at the right price. Andrew Burgett in the service department has provided g My salesman, Neil Granning helped me find the right car that met our needs at the right price. Andrew Burgett in the service department has provided great care for our cars...the service that we need,,,when we need it. More

Exallent service My wife and I were nervous about buying a car. We have never bought a new car before and the used cars that we have bought we got conned into buying . My wife and I were nervous about buying a car. We have never bought a new car before and the used cars that we have bought we got conned into buying . When we walked in and started talking to Jerry he wasn't pushy he explained everything in detail and took the time to sell us a great car.. We love it!! More

New Service Visit This Week--EXCELLENT EXCELLENT EXCELLENT OK, here is the deal, THESE GUYS ARE GREAT!!!!! Had to bring my F150 in this week for warranty service work. Talked with Don Pash & Robert Andrus. OK, here is the deal, THESE GUYS ARE GREAT!!!!! Had to bring my F150 in this week for warranty service work. Talked with Don Pash & Robert Andrus. They bent over backwards to take care of all of the issues and a few extras. These guys take care of my wife and I like we are family members each and every time we stop in the shop. We let everyone that we know about the sales and service team at Lafontaine. You all know how to treat your customers, you keep them coming back with a smile on their (our) faces and walking out with a smile on their (our) faces. Thanks to all of you at LaFontaine! Michael More

Excellence In Service We own our 2nd & 3rd F150, all 3 purchased from Lafontaine Ford in Lansing, MI. Had a small issue with a part malfunction on my 2009 Lariat and stopp We own our 2nd & 3rd F150, all 3 purchased from Lafontaine Ford in Lansing, MI. Had a small issue with a part malfunction on my 2009 Lariat and stopped by the dealership yesterday (February 15, 2016). I spoke with Don Pash, Robert Andrus, Andrew Burgett and Keith Slaught about the issue. No issues, no problems, no worries! I was told the part would be ordered and installed at my earliest convenience, with a loaner to boot! The team promised to take care of my family...time and again, they have followed through on their promises. My deepest THANK YOU to all of you guys. You make (made) the experience worth every moment and dollar spent. More

My Ford Escape Jeremy made me have great purchasing experiences and I leased the Ford Escape successfully. He was very patient to negotiate the price with the manage Jeremy made me have great purchasing experiences and I leased the Ford Escape successfully. He was very patient to negotiate the price with the manager and let me have the best rates. Great person and I highly recommended. More

My first F150 Jeremy made this purchase very easy and straight forward. There was no surprise in the pricing and no pressure to buy. He was nice enough to ride alon Jeremy made this purchase very easy and straight forward. There was no surprise in the pricing and no pressure to buy. He was nice enough to ride along in the test drive to my house to see how the truck fit in my garage. Who does that? Highly recommended. More

Customer service great and willing to go the extra mile! My experience went very great with this dealership! I was looking for a particular truck with certain specs and the last one in the U.S. Was here. The My experience went very great with this dealership! I was looking for a particular truck with certain specs and the last one in the U.S. Was here. They worked with me very thoroughly even though I lived 4 hours away. My sales guy I worked with Jeremy Herbik was very nice and knowledgable and was very flexible with Me. I needed to sell my old truck and they put a hold on the truck for me until I sold it which was about 2 weeks. Then jeremy went the extra mile and drove the truck 4 hours with less than 24 hour notice down to me and showed the truck to me and let me test drive it and even paid to have it washed after he arrived before I signed the papers. The manager Steve pengelly was also very helpful and went the extra mile by arranging having a scratch touched up here where I live the next day after they delivered the truck. If you want great customer service and a team that is willing to go the extra mile and take their time with you I recommend you go see Jeremy and Steve at Lafontaine Ford of Lansing More

BEST IN TOWN BY FAR!!! From the moment we walked in the staff was amazing. Chad was by our side every step of the way he helped us find a beautiful 07 F-150. all through the From the moment we walked in the staff was amazing. Chad was by our side every step of the way he helped us find a beautiful 07 F-150. all through the sale with Chad, Don, and Nate they helped us get everything we were looking for. We wanted a warranty we got one better than we were expecting, we wanted an monthly payment clos to our budget they got it within $8, we got everything we asked for and more. All with a class of service that goes beyond any other we have had in years. thank you Lafontaine of Lansing!!! More

Real men of genius These gentlemen were amazing throughout the entire process. Friendly, cordial, attentive, knowledgable, everything. My credit is in the rebuilding These gentlemen were amazing throughout the entire process. Friendly, cordial, attentive, knowledgable, everything. My credit is in the rebuilding process and this team did an amazing job working their mojo and getting the deal done. The fact that don took time and carefully evaluated my credit report and looked last the score says a lot about they type of guy he is. It's nice to see dealerships that utilize common sense. This team has forever gained a loyal customer and I'll be back time and time again. Thank boys. More